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New Customers

We've tried to make it as easy as possible for you to shop online at If you're new and want to know how things work we've provided some handy guides to help you search for products, place an order, manage your account, and write reviews.

Placing an order

Managing your Debenhams account online is quick, easy and secure.

Accessing your account

Accessing your account screen

From the Debenhams home page click on the 'Manage your account' link in the 'Other services' section at the bottom of the page.

Register your account

Register your account screen

If this is the first time you are visiting the account management page you will be asked to register your details and enter the password from your original application form. You will also be asked to choose answers to some security questions in case you ever forget your password.

Signing in

Signing in screen

You'll be asked to sign in using your account number and password. Your account number can be found on the top right hand corner of your statement.

Please note that your password for managing your Debenhams account is different to your log in details for shopping on

Making a payment

Making a payment screen

Once logged in, select 'payments' from the tabs at the top of the page. You'll then be able to choose whether to pay now or set up a direct debit. If you wish to make an individual payment, click on the 'Click here to make a secure payment' button.

Your payment details

Your payment details screen

On our secure payment page enter your card details and the amount you wish to pay. Check the information you have entered and click the 'Make payment' button.

Card verification

Card verification screen

At we use 3-D Secure which acts like a Chip & Pin for your online purchases. The screen you are diverted to after entering your payment details will vary depending on your card issuer. On this screen you will be asked to verify your card details and enter your password for the 3-D Secure scheme.

Payment confirmation

Payment confirmation screen

Once your payment has been accepted you'll be taken to a confirmation screen which you can print for your records.

If you need further help paying your bill please contact us