Return by courier - up to 10 working days
We offer a free courier collection service to UK & N. Ireland addresses for the majority of our products*(see excluded brands below) however, our collection service can vary so follow the instructions on your despatch note and the information below carefully.
Items returned by courier can take up to 10 working days to reach us once the parcel has been collected. Once your refund has been processed it can take 3 to 5 working days for your card provider to credit your account.
The quickest way to arrange a collection for fashion and home products is to call the courier. You will find the courier's telephone number on the outside of your packaging.
Alternatively you can call our customer services team on 0844 800 8877
Calls to this number from a BT landline are charged at 5 pence per minute. Calls from other networks and mobiles may vary.. Lines are open: Monday to Friday 08:00 to 23:00, Saturday & Sunday 08:00 to 20:00.
Some of our suppliers offer a separate courier service, listed below, or do not offer courier collections. Click on the relevant letter below to see these brands#
If the brand is on the list, return to stores or by Royal Mail.
In preparation for the courier collection follow the instructions below:
1. Complete the return form enclosed in your parcel, indicating your reasons for the return, detach and enclose with your parcel
2. Repackage the goods into the original packaging. As our product comes from different warehouses it is important that you repackage the item in the original packaging using the correct returns label otherwise your refund may be delayed
3. Peel off the returns label and affix to the outside of your parcel
4. Ensure you obtain a signed return reference number from the courier as proof of collection for future reference
5. Retain your proof of collection until you have received your refund.
Note: for large and heavy goods, collections the courier will contact you by telephone to arrange a collection date with you.
AdorAir HogsAlan Hannah DevotedAlexAlexonAnatomic Gel women's & men'sAndroidzAnimagicAnn HarveyAnna SmithAnnabell TweenAnne KleinAnne MichellAqua BeadsAquadoodleArmouronArthur PriceAspenAynsley ChinaAzor
Baby AliveBaby AnnabellBaby BornBabychamBadge It!BakuganBambooBarbie children's footwearBarbie footwear & toysBarkerBarrattsBarratts Wide FitBatman footwearBattle StrikersBear GryllsBelle & MimiBelle BeauxBelleek LivingBelviaBelovedBen & HollyBen 10 footwear & toysBen Sherman SuitsBendaroosBest Friends Club InkBetty Jackson JewelleryBetulaBeyblade toysBirkenstock women's & children'sBirthdayBlack GardeniaBladezBlinkBob The Builder children's footwearBob the Builder toysBourneBoutique9Boxfresh bagsBrakeburnBratzBrenda JBrioBuckle My ShoeBugattiBullboxerBunkerButterfly by Matthew Williamson JewelleryBuzz Bee Toys
Camel ActiveCamp RockCapriceCaptain America toysCaran D'acheCarlton LondonCarvelaCasdonCassidy Bros plcCaterpillarCentaur Big & TallCharacter BuildingChathamChiccoChipieChipmunkChou ChouChristyChuggingtonCicciobelloClarity JewelleryClarks men's & children'sCliimoClub PenguinCoastColorificComfees Slippers women's & children'sConverse women's footwearCool CardzCoreCraghoppersCrayolaCrocsCrossCurtinaCushe women's & men'sCushion Walk women's & men'sCutie
D is for DiamondDaddy's MoneyDamsel in a DressDare 2bDarlingDashDevaDickieDickiesDisney Club Penguin toysDisney Fairies toysDisney Pixar Cars 2 toysDisney Pixar Cars toysDisney Princess footwear & toysDisney Special Agent OSODoctor Who toysDolcisDora footwearDora the Explorer toysDorndorfDreams N DrapesDr Martens women's & men'sDr Martens women's footwearDrumond ParkDSUKDuneDunlop women's & children'sDuplo
Earth SpiritEastexEasy SpiritEccoEcoiffierEmuEnglish PewterEnzo AngloliniEverything's Rosie
Family Guy footwearFancy FlatsFifi and the Flowertots toysFifi footwearFilofaxFireman Sam toysFiretrap footwearFisher Space PenFlairFlatmatesFlufflingsFly LondonFollow Me women's & children'sFrank Wright men's footwearFreestepFrench Connection footwearFrontFront Up RugbyFurReal FriendsFuzzoodles
Gabor women's & children'sGaltGalway LivingGaventaGeomagGeoxGisele BundchenGlitteratiGluvGolaGolddigga women's & children'sGoody 2 ShoesGoodyearGraf von Faber CastellGrafixGuppy Love women's & children's
H.M. Armed Forces toysHaloHamaHandy MannyHannah Montana footwearHappy Feet 2 toysHarumikaHasbro GamesHavianasHead over HeelsHeelysHello Kitty footwear & toysHexbugHigh School Musical children's footwear & toysHi-TecHobosHornbyHorrible ScienceHot SquashHush Puppies
i-CarlyIce Of LondonIn My PocketIn the Night Garden toysIpanema women'sIron FistIron Man 2Irregular Choice bags
J by Jasper Conran SuitsJacobson women's & children'sJacques VertJames GaltJasper Conran JewelleryJCBJeff Banks HomeJessica SimpsonJoe BrownsJohn AdamsJon RichardJosef Seibel men's & children'sJumboJungle JunctionJust SheepskinJustin Bieber toys
Kachooz!KalikoKangaroos women's & children'sKarl JacksonKascevaKeds women's & men'sKenneth Cole footwearKG Kurt GeigerKickers women's & children'sKidscapeKingsley PensK'NexKRE-OKrush
LalaloopsyLambrettaLamyLands' EndLark and FinchLaser Stunt ChasersLaurence Llewelyn-Bowen cutleryLazy LuLC DesignsLeapFrogLED LenserLegoLelli KellyLettsLifestyleLimehausLipsy footwearLite SpritesLittle BeesLittle Charley BearLittle TikesLittlest Pet ShopLivLondon Olympics 2012 toysLondon RebelLonsdale women's & men'sLotusLotus bagsLunarLYDC
Madden GirlMaisie MooMai TuiManasManfieldMarco Tozzi women's & children'sMark EckoMarta JonssonMaverickMeccanoMega BloksMelMelissa & DougMelka CasualwearMerrellMickey Mouse ClubhouseMinuetMiss KGMitreMitreMobiGoMondoMonopolyMontegrappaMontgomeryMoodMookieMoon DoughMoon SandMorbsMoshi MonstersMoxie GirlzMr KGMy Little Pony
National Geographic toysNatural FitNaturalizerNatures OwnNerfNew BalanceNine WestNoddyNordikas women's & men's
Oak HillOasisOdeonOlly'sOrchard ToysOrla KielyOssie Clark London
Paco MilanPajarPanama JackParfoisPaper JamzParkerPaul GreenPeppa Pig children's footwearPeppa Pig toysPerfectPeter KaiserPhase EightPicnicPierre CardinPikolinosPink SugarPippsPiscadorPlanetPlay-DohPlaygroPlaymobilPlayskoolPod men's & children'sPokemon toysPosh WelliesPostman Pat toysPower RangersPrecisPrinciples by Ben de Lisi Jewellery
QubeQueen Of The CatwalkQuiz
Racing Green MenswearRacing Green SuitsRadley FootwearRaging BullRascalRavelRavensburgerReal ConstructionRectellaRed Herring SuitsRed TapeRed Tape men's & children'sReflexRelax Slippers women's & men'sRieker women's & men'sRoary the Racing CarRoberto VianniRocket Dog women's & children'sRockportRockport women's footwearRockwood men's & children'sRohde women's & men'sRoland CartierRombah WallaceRomika women's & children'sRuby Rocks
Saints of FashionSamson XLSamson XL women's & men'sSaxoneScalextricScape men's & children'sScooby Doo toysScott & TaylorSebagoSesame Street toysSheafferShellysSherbertSheridanSight StationSimply SilverSircoSister MoonSkechers Shape-upsSkechers Tone-upsSkechers women's & children'sSkyeSkylanderSmith & CanovaSonicSophie ConranSperrySpider Man footwear & toysSponge Bob women's & children's footwearSpongebob SquarepantsSpot OnSpy GearSpynetSquinkiesStar by Julien Macdonald JewelleryStar WarsStormStorm bagsStrawberryStvdio by Jeff Banks Shirts & TiesStvdio by Jeff Banks SuitsSugarSundourSunloverSupergaSuper SoakerSwesky JewellerySwish Curtain PolesSwiss GearSylvanian Families
TamarisTech DeckThe EntertainerThomasThomas & Friends toysThundercatsTimberland women's footwearTimelessTimmy TimeTKSteelTodd BarnesTog 24TomyToy Story children's footwear & toysToy StoryTP Activity ToysTransformersTransitTron LegacyTrueformTruffleTruthTuffking women's & men'sTUK
Van DalVansVenture PhotographyVicenza (Refills only)Victorinox BagsVintage AmericaVintage VTVortexVT CollectionVTechVTech Baby
W.BarrattWarehouseWatermanWedge WellyWhiteheadsWhoogaWindsmoorWinnie the Pooh toysWrangler footwearWWE
Yankee CandleYard O Led
To arrange a collection for furniture please contact the customer service team on 0844 800 8877
Calls to this number from a BT landline are charged at 5 pence per minute. Calls from other networks and mobiles may vary.. Lines are open Monday to Friday 09.00 to 17.00. Terms and conditions apply.
To arrange collection for items for JML products, weighing more than 5kg, contact the customer service team on 0800 781 7831 to arrange collection. Lines are open Monday to Friday 08.00 to 18.00.
Jasper Conran @ Tripp, Nautica, Samsonite, Travel Blue, Tripp, Tripp GT, Velorbis
To arrange a collection for luggage please contact the customer service team on 0844 264 1614
Calls to this number from a BT landline are charged at 5 pence per minute. Calls from other networks and mobiles may vary.
. Lines are open Monday to Thursday 08.30 to 18.30, Friday 08.30 to 17.30.
To arrange a collection for Litecraft lighting products please contact our customer service team on 0161 484 3140. Lines are open Monday to Friday 08.30 to 17.00, alternatively email Debenhams@litecraft.co.uk.
To arrange a collection for mobile phones contact our customer service team on 0844 543 2141. Lines are open Monday to Friday 09:00 to 18:00, alternatively email firstname.lastname@example.org.
To arrange collection for items from Montgomery curtains or Swish curtain poles, weighing more than 5kg, contact the customer service team on 0800 085 2141 to arrange collection. Lines are open Monday to Friday 09.00 to 17.00, alternatively email email@example.com.
Walls and floor tiles
British Ceramic Tiles, Conran, Grupo Halcon, Johnson Tiles, Keros Ceramica, La Fabricca, Laura Ashley, Marazzi, Pavigres, Porcelanosa, Superfresco, Superfresco Easy, Superfresco Paintables, Versace, Villeroy and Boch
To arrange a collection for any of these brands please contact the customer service team on 01536 419977. Lines are open Monday to Friday 09.00 to 17.00.
Westco Flooring, Floormaker, Klikka, Kronotex
To arrange a collection for any of these brands please contact the customer service team on 02920 376700 or email firstname.lastname@example.org. Lines are open Monday to Friday 09.00 to 17.00.
Amy Butler, Barbara Hulanicki, Graham & Brown, Graham & Brown Platinum, Kelly Hoppen, Laurence Llewellyn-Bowen, Marcel Wanders, Monsoon Home, Reggie Yates Photography.
To arrange a collection for any of these brands please contact the customer service team on 01254 291020. Lines are open Monday to Friday 09.00 to 17.00.Arthur Price
To arrange collection for items for Arthur Price items weighing more than 5kg, contact the customer service team on 01543 267350 to arrange collection. Lines are open Monday to Friday 08.30 to 17.00.
*Return instructions vary for products purchased from Debenhams partnership websites including: debenhamscurtains.com, debenhamsplus.com, debenhamsflowers.com, debenhamstailoredshirts.com, visit the returns section of each website for further details.