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General terms & conditions

International terms & conditions

These terms and conditions apply to products ordered via the internet and relate to International orders, being orders from outside of the UK where the consumer is domiciled in Germany or in such other jurisdictions as determined by the Seller from time to time.

For a list of countries to which we can deliver from this website, please view our International delivery information.

Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.



1. Seller

The Seller is Debenhams Retail Plc, a member of the Debenhams Plc Group of Companies.
Registered in England and Wales at Companies House No. 83395. Registered Office 10 Brock Street, Regents Place, London, NW1 3FG.
United Kingdom VAT registration number GB698797922
Germany VAT registration number DE266943375



2. Order process

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - for information on how to place an order (this includes a Frequently Asked Questions section) and as you go through the order process there is also a series of instructions. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct email address we will send you an order confirmation email and order update email(s). These are neither order confirmation nor order acceptance from us.
2.5 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see point 2.4 above).
Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled.
2.6 The contract will be formed at the place of dispatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with point 2.5 of these terms and conditions.
2.8 Our products are dispatched from the UK. Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
2.9 Please note that for some international deliveries, any manufacturer warranty may not be valid (however this does not limit your statutory warranty rights according to German law), manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labelling requirements in the jurisdiction of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.
2.10 You are responsible for ensuring that the product you have ordered can be lawfully imported in to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are advised to make any necessary checks before ordering.
2.11 Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.


2.12 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own records.


3. Payment

3.1 Payment may be made by any of the methods indicated on our website. Payment shall be made in Euros. Please view our Payment Options.
3.2 You will be charged the current price for buying products from our website at the date you place your order. Payment is made in Euros. All prices displayed on our website are inclusive of applicable statutory VAT.
3.3 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
3.4 A delivery charge will be applied at checkout, please view our delivery charges.
3.5 All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also apply depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.


4. Delivery

4.1 All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you. Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.
4.2 Before placing an order, it is your responsibility to check that any products ordered from this website comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.
4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.


5. Revocation Right for Consumers

5.1 A consumer is any natural person who concludes a transaction for purposes which can neither be mostly attributed to their commercial activity nor to their independent professional activity)

Revocation Instructions
Revocation Right
You have the right to revoke this agreement without stating any reasons within fourteen days. The revocation period is fourteen days starting on the day on which you or a third party named by you who is not the carrier take/s possession of the goods.
In order to exercise your revocation right, you have to inform us (Debenhams Retail Plc, 10 Brock Street, Regents Place, London, NW1 3FG by means of a clear declaration (e.g. a letter sent by mail, or e-mail) regarding your decision to revoke the agreement. You can use the enclosed/attached template revocation form, however, the use of such form is not legally required.
In order to keep the revocation period, it is sufficient that you send off the declaration of the exercise of the revocation right before expiry of the revocation period.


Consequences of the revocation
If you revoke this agreement, we have to repay to you all payments made by you, including the delivery cost (with the exception of additional cost arising from you choosing a delivery method different from the favourable standard delivery offered by us). This repayment has to be made by us immediately and at least within fourteen days upon receipt of your revocation of this agreement. For this repayment, we will use the same payment method you used for the original transaction, unless this was explicitly agreed with you otherwise; in no event will there be fees charged to you for such repayment.
We can refuse repayment until we have received back the goods or until you've proven to have send back the goods, depending on which happens earlier.
You are obliged to send back or hand over to us the goods immediately, in any case at least within fourteen days upon informing us of your revocation of the agreement. The revocation period is kept if you send off the goods before expiry of the revocation period of fourteen days.
You shall bear the immediate cost of the return of the goods.
You shall only have to compensate for a possible loss in value of the goods if this loss in value results from a handling of the goods other than required for testing their quality, properties and functioning.

5.2 If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us
5.3 For instructions on how to return an order, please visit the international customers section of our Returns & Refunds section. section in our Customer Services Site.



6. Goodwill Returns Policy

6.1 In addition to your Revocation rights as described in point 5, we have a 'Goodwill' policy, for further details please refer to the international customers section of our Returns & Refunds section.
6.2 Under the Goodwill Returns Policy you will be liable to pay the cost of returning unwanted products back to us.
6.3 Where a product is faulty, damaged or materially misdescribed we will refund the price paid, the original delivery charge and the cost of posting the products back to us via your local postal office up to a maximum of 10.00 € per kg. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. We reserve the right to refuse to grant a refund in respect of any products which are retuned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. Please email contact.int@debenhams.com to arrange your refund before returning your products.


7. General

7.1 Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable to verify your age using the details you have submitted.
7.2 All measurements are approximate.
7.3 The reproduction of colours is as accurate as the photographic and production process will allow.
7.4 The reductions shown in outlet sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.
7.5 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
7.6 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any damages of life, body or health caused by our negligence or under mandatory applicable law shall not in any way be restricted.
7.7 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
7.8 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us with effect for subsequent orders.
7.9 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under this agreement shall operate as a waiver of those rights.
7.10 We will store your data and forward it to associated companies and service providers (e.g. transport companies) for order fulfillment.
7.11 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
7.12 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
7.13 The information regarding the conclusion of the contract is available in the English language.
7.14 We will save the details of your order on our website in the "My Account" section under “Orders”
7.15 To the fullest extent permitted by German law, all matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters, save that we may bring any action for recovery of products or monies against yourself in a court of the jurisdiction in which you are resident from time to time, or to which a product was delivered. This does not disclaim the mandatory provisions relating to consumer protection awarded by German law.


THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website http://www.debenhams.com/en-de (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.


Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy
Please click here to see our privacy policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Our Acceptable Use Policy
Please click here to see our acceptable use policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.


Our Cookie Policy
Please click here to see our cookie policy which sets out information about the cookies on our site.



If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.


Information about us
http://www.debenhams.com/en-de is a site operated by Debenhams Retail PLC ("We"). We are registered in England and Wales under company number 083395 and have our registered office at 10 Brock Street, Regent’s Place, London, NW1 3FG.


Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.


Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at heretohelp@debenhams.com.


Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws, Trade mark registrations and other registered and unregistered rights in treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensor's.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or


• use of or reliance on any content displayed on our site.



If you are a business user, please note that in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;


• business interruption;


• loss of anticipated savings;


• loss of business opportunity, goodwill or reputation; or


• any indirect or consequential loss or damage.



If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Terms and conditions of supply .


Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.


Rights you licence
When you upload or post content to our site, you grant us and third parties a Licence to use, store and copy that content and to distribute the content to third parties.


Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact.


Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.


Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Contact Us
To contact us, please email heretohelp@debenhams.com.
Thank you for visiting our site.


Acceptable use policy
This acceptable use policy sets out the terms between you and us under which you may access our website http://www.debenhams.com/en-de (our site). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
Prohibited uses You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.


• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.


• For the purpose of harming or attempting to harm minors in any way.


• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.


• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).


• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.



You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.


• Not to access without authority, interfere with, damage or disrupt:


• any part of our site;


• any equipment or network on which our site is stored;


• any software used in the provision of our site; or


• any equipment or network or software owned or used by any third party.



Content standards
These content standards apply to any and all material which you contribute to our site (contributions).
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:

• Be accurate (where they state facts).


• Be genuinely held (where they state opinions).


• Comply with applicable law in the UK and in any country from which they are posted.



Contributions must not:

• Contain any material which is defamatory of any person.


• Contain any material which is obscene, offensive, hateful or inflammatory.


• Promote sexually explicit material.


• Promote violence.


• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.


• Infringe any copyright, database right or trade mark of any other person.


• Be likely to deceive any person.


• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.


• Promote any illegal activity.


• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.


• Be likely to harass, upset, embarrass, alarm or annoy any other person.


• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.


• Give the impression that they emanate from us, if this is not the case.


• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.



Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of website use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.


• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.


• Issue of a warning to you.


• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.


• Further legal action against you.


• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.



We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.