How can we help you?



Get in touch

If you've got a question about shopping with us, a problem we can sort out, or some feedback that would help us get better (or just make us smile), we'd love to hear from you.
You can contact us by email, phone or letter.


If you're calling from abroad, you can reach us on +44207 387 8723. Our lines are open from 8am to 11pm, Monday to Friday, and from 8am to 8pm at the weekend.


If you're calling about... Please call us on... We're open...
Large electricals & laptops you've seen or bought online 01484 481361 9am - 5pm, Monday to Friday
Made-to-measure curtains 0330 660 0941 9am - 5pm, Monday to Friday
The Debenhams credit card 0333 220 2519 8am - 9pm, Monday to Sunday
Debenhams insurance and travel money One of the numbers you’ll find here At different times, depending on the department. Click here to find out more.
Anything else, including questions about our stores 0344 800 8877 8am - 11pm Monday to Friday
8am - 8pm, Saturday and Sunday


GIFT CARDS OR VOUCHERS PURCHASED IN STORE OR ONLINE
If you're calling about... Please call us on... We’re open...
Gift cards and vouchers purchased in store 0344 561 6161 Monday to Friday, 8am - 11pm.
Saturday & Sunday, 8am - 8pm
Gift cards and vouchers purchased online 0371 384 3401 Monday to Friday, 9am - 5pm
Gift cards purchased for schools online at www.debenhamsgiftcardsforschools.com 0345 340 9575
BUSINESS ORDERS FOR GIFT CARDS OR VOUCHERS
If you're calling about... Please call us on... We're open...
Gift cards purchased for schools 0345 340 9575 Monday to Friday, 9am - 5pm
Gift cards or vouchers ordered for businesses 03445 61 61 70
Gift cards or vouchers purchased online for businesses 0371 384 3594
Debenhams Personalised Gift Cards 0345 340 9576

CALL CHARGES


Calls to our 01 and 03 numbers from private telephones, including mobiles, will only be charged at local rate. They may also be included as part of any inclusive call minutes provided by your phone operator.


Calls to our 0844 numbers cost 7p per minute plus your telephone company's access charge.



Write us an email

We'd love to hear from you by email but it might take us up to 48 hours to reply. So if it's something urgent, please give us a call. Otherwise, click here.


Send us a letter to:

Debenhams Customer Services,
4th Floor, 10 Brock St,
Regents Place,
London
NW1 3FG


Cancelling an order

If you'd like to cancel an order in writing, please fill in this form, then print it and post it to us.