How can we help you?

Collection options

Click & Collect lets you make an order online and then collect it from one of our shops.

It’s free for orders over £20. (For orders under that, there's a £2 charge.)


When you can collect – in mainland UK

If you order before 9pm, you can collect the next day any time after midday. (In Aberdeen and Inverness, it's after 1pm.)

Occasionally, if we have to move something from another shop, we’ll need an extra day. If that happens, we’ll tell you when you go through the online checkout.

When you can collect – in Northern Ireland

If you order before 9pm you can collect two working days later. (For example, if you order before 9pm on Monday, you can collect on Wednesday.)

Bad weather can delay this, so please wait for our email saying the order’s ready to pick up.

How it works

Just shop online as usual. When you go to the online checkout, choose Click & Collect. (You’ll only see the option if you can collect everything in your bag.)

We'll email you when your order’s ready to collect

When your order arrives in the shop, we'll send you an email to let you know it’s ready to be collected.

Come to the Click & Collect point within 14 days

Our Store Finder will show you where it is – or you can just ask one of us in the shop.

If you haven't collected your order after seven days, we'll send you an email to remind you. After 14 days, if you still haven't collected your order, the shop will send it back to the warehouse. After that, we'll refund you, which should take 3–5 working days to reach your account.

What to bring when you come to collect

When you come to pick up your order, please bring:
- The email we sent saying it’s ready for collection – as a print-out or on your phone, tablet or laptop.
- A bank card or some photo ID. If you paid with an American Express card, please bring it.

Someone else can collect it for you

They'll need to bring:
- The email we sent saying your order’s ready for collection.
- Their own bank card or photo ID.

Click & Collect isn't available for everything


There's no Click & Collect for furniture

Please follow this link to find out about how we deliver furniture.

You can't Click & Collect some products and brands

There are some products you can't Click & Collect. This delivery option is only available for items that show the Click & Collect icon on their page.

There are some brands you can't Click & Collect, too. This A–Z list shows which brands aren't available.

Delivery Types
Exceptions to this Service
Click & Collect (UK Mainland)
Postcode Exceptions

Please note that if you are collecting from our Aberdeen and Inverness stores your order will be available from 1pm the next day.


Product Exceptions

• Please check the individual product page(s) to see whether the item is available for this service. If this delivery type is not available, the 'Click & collect' icon will not be shown.

• Unfortunately our furniture items are not eligible for this service. Please see our furniture delivery information.

• The A-Z brand list below shows which brands are unavailable for this service.

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88 Delicious
Activity Superstore Aerosoles Alesha Dixon Amblers Amblers Safety Anatomic Gel Arnette Ariella Arthur Price Art for the Home Ashley Wilde Aynsley China
Barker Banks BCE Bedeck Bedeck 1951 Belleek Living Benjamin Adams Billecart-Salmon Binky Birkenstock Black Leaf Blowfish Bombay Sapphire Boutique Bugatti Burton Buyagift
Camel Active Camper Celuu Character Chase Distillery Chipmunks Christy City Chic Clarissa Hulse Clarke & Clarke Clarks Clean Heels Coach
Disney Divaz DKNY Dolce & Gabbana
Earth Spirit Ecco Echo Elle Sport Emporio Armani English Harbour Evans Eve
Fable Fantasy Fever Fifty Pounds Fly London Frangelico Freestep French Sole Fresco
Gabor Galway Crystal Galway Living GBS Genuine Gemstone Geox Girls On Film Goldkid Goodwin Smith Grace Graham & Brown Graham & Brown Kids Gucci G'Vine
Harlequin Harlequin Momentum Havaianas Heavenly Feet Helena Springfield Help for Heroes Hey Dude Shoes Hispanitas Hi-Tec Hobbs Hoofprints Hot Diamonds Hot Squash Hotel Hotter Hush Puppies
Jack & Jones Jack & Jones Jessica JML Johnnie Walker Josef Seibel Joshua Thomas Joules Julie Dodsworth Julien McDonald Wallpaper
Kangaroos Keds Kelly Hoppen Kipling
Laced In Love Lands' End Lascana Laurent Perrier Le Creuset Lipstick Boutique Lisca Little Black Dress Little Misdress Little Mistress Little Sanderson Live Unlimited Lorna Jane Love Story
Macallan Made by Stitch Marcel Wanders Marco Tozzi Marvel Mela London Curve Mephisto Merrell Michael Kors Miss Selfridge Miss Truth Moet & Chandon Moissanite Monkey Gin Monsoon Montgomery Morris & Co Muck Boot
Naturalizer Nordikas
Oakley Oasis Oh My Love Old St. Andrews
Paco Milan Padders Panama Jack Paper Dolls Parfois Pawprints Peacock Blue Loft Collection Peter Kaiser Peter Werth Phase Eight Pikolinos Pineapple Pineapple Pink 47 Pink by Paradox London Plum Products Polo Ralph Lauren Portobello W11 Prada Prada Linea Rossa Precious Moments Premier Prucia Pure Luxuries London
Quiz
Raging Bull Ralph Ralph Lauren Ray-Ban Ray-Ban Polar Relax Slippers Rieker Riva Roberto Cavalli Rockport Rohde Rosie
Sanderson Scarlett & Jo Scion Scion Kids Selected Homme Sensi Series by Helena Springfield Sette Vie Shark Sheridan Sistaglam Skechers Sophie Conran Sovereign Spicers of Hythe Star Wars Starlight Start Rite Stratton Studio 8 Sundour Sunlover Superfresco Superfresco Easy Superfresco Paintables Swish Curtain Poles
Ten Cate The Flexx Thunder Vodka Tom Ford Triumph Tru Living
Ultimo Uttam Boutique Uttam Kids
V & A Van Dal Versace Vogue Voyage
Wallis Warehouse Whiteheads
Xti
Yumi Yumi Curves Yumi Girl
Zaxy

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Click & Collect (Northern Ireland)
Product Exceptions

• Please check the individual product page(s) to see whether the item is available for this service. If this delivery type is not available, the 'Click & collect' icon will not be shown

• Unfortunately our furniture items are not eligible for this service. Please see our furniture delivery information.

This service is available for the majority of, but not all, items online.

• The A-Z brand list below shows which brands are unavailable for this service.

  1. 0-9
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
88 Delicious
Activity Superstore Adore Aerosoles Alesha Dixon Amalie & Amber Amblers Amblers Safety Anatomic Gel Apricot Ariella Arnette Art for the Home Arthur Price Ashley Wilde Aynsley China
Bar Harbour Barker Banks BCE Be Jealous Bedeck Bedeck 1951 Belleek Living Benjamin Adams Bertie Billecart-Salmon Binky Birkenstock Black Leaf Blowfish Bombay Sapphire Boutique Bugatti Burton
Camel Active Camper Celuu Character Chase Distillery Chavin Chipmunks Christy City Chic Clarissa Hulse Clarke & Clarke Clarks Clean Heels Coach
Disney Divaz DKNY Dolce & Gabbana Double Two
Earth Spirit Ecco Echo Elle Sport Emporio Armani English Harbour Evans Eve
Fable Fantasy Farah Classics Farah Jeans Fifty Pounds Fervor Montreal Fever Feverfish Fly London Frangelico Frank Wright Freestep French Sole Fresco
Gabicci Vintage Gabor Galway Crystal Galway Living GBS Genuine Gemstone Geox Girls On Film Gola Goldkid Goodwin Smith Grace Graham & Brown Graham & Brown Kids Gucci G'Vine
Harlequin Harlequin Momentum Havaianas Heavenly Feet Helena Springfield Help for Heroes Hey Dude Shoes Hispanitas Hi-Tec Hobbs Hoofprints Hot Diamonds Hot Squash Hotel Hotter Hush Puppies
Jack & Jones Jane Norman Jasper Silver Jeff Banks Home Jessica JML Johnnie Walker Josef Seibel Joshua Thomas Joules Julie Dodsworth Julien McDonald Wallpaper
Kangaroos Karl Lagerfeld Keds Kelly Hoppen Kipling
Laced In Love Lands' End Lascana Laurent Perrier Lavitta Le Creuset Lindy Bop Lipstick Boutique Lipsy Jewellery Lisca Little Black Dress Little Misdress Little Mistress Little Sanderson Live Unlimited Lorna Jane Lonsdale Lotus Lotus Since 1759 Lotus Slippers Love Story
Macallan Made by Stitch Marcel Wanders Marco Tozzi Marvel Mela London Curve Mephisto Merrell Merrell Michael Kors Miss Selfridge Miss Truth Moet & Chandon Moissanite Monkey Gin Monsoon Montgomery Morris & Co Muck Boot MVP Collections
Naturalizer Nordikas Norvic
Oakley Oasis Oh My Love Old St. Andrews
Paco Milan Padders Panama Jack Paper Dolls Parfois Pawprints Peacock Blue Loft Collection Peter Kaiser Peter Werth Phase Eight Pikolinos Pineapple Pineapple Pink 47 Pink by Paradox London Plum Products Polo Ralph Lauren Portobello W11 Prada Prada Linea Rossa Precious Moments Premier Principles Jewellery Prucia Pure Luxuries London
Quiz
Raging Bull Ralph Ralph Lauren Ravel Ray-Ban Ray-Ban Polar Relax Slippers Rieker Riva Roberto Cavalli Rockport Rohde Roman Originals Rosie
Sanderson Scarlett & Jo Scion Scion Kids Selected Homme Sensi Series by Helena Springfield Sette Vie Shark Sharpie Sheridan Sistaglam Skechers Sophie Conran Sovereign Spicers of Hythe Star Wars Starlight Start Rite Steel & Jelly Studio 8 Sundour Sunlover Superfresco Superfresco Easy Superfresco Paintables Swish Curtain Poles
Ten Cate The Flexx Thunder Vodka Tom Ford Triumph Tru Living
Ultimo Uttam Boutique Uttam Kids
V & A Van Dal Versace Vogue Voyage
Wallis Warehouse Whiteheads
Xti
Yumi Yumi Curves Yumi Girl
Zaxy

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*The standard Click & Collect service is Next Day; occasionally we have to source from another store or supplier; in this scenario delivery may take an extra day. If this is the case with your order you will be informed at the point your expected collection date is displayed.