How can we help you?

Collection options

Delivery Types
Cost
Cut off times
Delivery times
Exceptions to this Service
Click & Collect (UK Mainland)
Orders £20 or over - FREE
Orders under £20 - £2
Order up to 7pm

Please check the individual product page(s) to see what time to order by for this service
Collection in-store from 12pm midday the next day*
Postcode Exceptions

Please note that if you are collecting from our Aberdeen and Inverness stores your order will be available from 1pm the next day.


Product Exceptions

• Please check the individual product page(s) to see whether the item is available for this service. If this delivery type is not available, the 'Click & collect' icon will not be shown.

• Unfortunately our furniture items are not eligible for this service. Please see our furniture delivery information.

• The A-Z brand list below shows which brands are unavailable for this service.

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88 Delicious
Activity Superstore Aerosoles Alesha Dixon Amblers Amblers Safety Anatomic Gel Arnette Ariella Arthur Price Art for the Home Ashley Wilde Aynsley China
Barker Banks BCE Bedeck Bedeck 1951 Belleek Living Benjamin Adams Billecart-Salmon Binky Birkenstock Black Leaf Blowfish Bombay Sapphire Boutique Bugatti Burton Buyagift
Camel Active Camper Celuu Character Chase Distillery Chipmunks Christy City Chic Clarissa Hulse Clarke & Clarke Clarks Clean Heels Coach
Disney Divaz DKNY Dolce & Gabbana
Earth Spirit Ecco Echo Elle Sport Emporio Armani English Harbour Evans Eve
Fable Fantasy Fever Fifty Pounds Fly London Frangelico Freestep French Sole Fresco
Gabor Galway Crystal Galway Living GBS Genuine Gemstone Geox Girls On Film Goldkid Goodwin Smith Grace Graham & Brown Graham & Brown Kids Gucci G'Vine
Harlequin Harlequin Momentum Havaianas Heavenly Feet Helena Springfield Help for Heroes Hey Dude Shoes Hispanitas Hi-Tec Hobbs Hoofprints Hot Diamonds Hot Squash Hotel Hotter Hush Puppies
Jack & Jones Jack & Jones Jessica JML Johnnie Walker Josef Seibel Joshua Thomas Joules Julie Dodsworth Julien McDonald Wallpaper
Kangaroos Keds Kelly Hoppen Kipling
Laced In Love Lands' End Lascana Laurent Perrier Le Creuset Lipstick Boutique Lisca Little Black Dress Little Misdress Little Mistress Little Sanderson Live Unlimited Lorna Jane Love Story
Macallan Made by Stitch Marcel Wanders Marco Tozzi Marvel Mela London Curve Mephisto Merrell Michael Kors Miss Selfridge Miss Truth Moet & Chandon Moissanite Monkey Gin Monsoon Montgomery Morris & Co Muck Boot
Naturalizer Nordikas
Oakley Oasis Oh My Love Old St. Andrews
Paco Milan Padders Panama Jack Paper Dolls Parfois Pawprints Peacock Blue Loft Collection Peter Kaiser Peter Werth Phase Eight Pikolinos Pineapple Pineapple Pink 47 Pink by Paradox London Plum Products Polo Ralph Lauren Portobello W11 Prada Prada Linea Rossa Precious Moments Premier Prucia Pure Luxuries London
Quiz
Raging Bull Ralph Ralph Lauren Ray-Ban Ray-Ban Polar Relax Slippers Rieker Riva Roberto Cavalli Rockport Rohde Rosie
Sanderson Scarlett & Jo Scion Scion Kids Selected Homme Sensi Series by Helena Springfield Sette Vie Shark Sheridan Sistaglam Skechers Sophie Conran Sovereign Spicers of Hythe Star Wars Starlight Start Rite Stratton Studio 8 Sundour Sunlover Superfresco Superfresco Easy Superfresco Paintables Swish Curtain Poles
Ten Cate The Flexx Thunder Vodka Tom Ford Triumph Tru Living
Ultimo Uttam Boutique Uttam Kids
V & A Van Dal Versace Vogue Voyage
Wallis Warehouse Whiteheads
Xti
Yumi Yumi Curves Yumi Girl
Zaxy

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Click & Collect (Northern Ireland)
Orders £20 or over - FREE
Orders under £20 - £2
Order up to 7pm

Please check the individual product page(s) to see what time to order by for this service
Collection in-store from 12pm after 3 days

In the case of adverse weather this is subject to change
Product Exceptions

• Please check the individual product page(s) to see whether the item is available for this service. If this delivery type is not available, the 'Click & collect' icon will not be shown

• Unfortunately our furniture items are not eligible for this service. Please see our furniture delivery information.

This service is available for the majority of, but not all, items online.

• The A-Z brand list below shows which brands are unavailable for this service.

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  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
88 Delicious
Activity Superstore Adore Aerosoles Alesha Dixon Amalie & Amber Amblers Amblers Safety Anatomic Gel Apricot Ariella Arnette Art for the Home Arthur Price Ashley Wilde Aynsley China
Bar Harbour Barker Banks BCE Be Jealous Bedeck Bedeck 1951 Belleek Living Benjamin Adams Bertie Billecart-Salmon Binky Birkenstock Black Leaf Blowfish Bombay Sapphire Boutique Bugatti Burton
Camel Active Camper Celuu Character Chase Distillery Chavin Chipmunks Christy City Chic Clarissa Hulse Clarke & Clarke Clarks Clean Heels Coach
Disney Divaz DKNY Dolce & Gabbana Double Two
Earth Spirit Ecco Echo Elle Sport Emporio Armani English Harbour Evans Eve
Fable Fantasy Farah Classics Farah Jeans Fifty Pounds Fervor Montreal Fever Feverfish Fly London Frangelico Frank Wright Freestep French Sole Fresco
Gabicci Vintage Gabor Galway Crystal Galway Living GBS Genuine Gemstone Geox Girls On Film Gola Goldkid Goodwin Smith Grace Graham & Brown Graham & Brown Kids Gucci G'Vine
Harlequin Harlequin Momentum Havaianas Heavenly Feet Helena Springfield Help for Heroes Hey Dude Shoes Hispanitas Hi-Tec Hobbs Hoofprints Hot Diamonds Hot Squash Hotel Hotter Hush Puppies
Jack & Jones Jane Norman Jasper Silver Jeff Banks Home Jessica JML Johnnie Walker Josef Seibel Joshua Thomas Joules Julie Dodsworth Julien McDonald Wallpaper
Kangaroos Karl Lagerfeld Keds Kelly Hoppen Kipling
Laced In Love Lands' End Lascana Laurent Perrier Lavitta Le Creuset Lindy Bop Lipstick Boutique Lipsy Jewellery Lisca Little Black Dress Little Misdress Little Mistress Little Sanderson Live Unlimited Lorna Jane Lonsdale Lotus Lotus Since 1759 Lotus Slippers Love Story
Macallan Made by Stitch Marcel Wanders Marco Tozzi Marvel Mela London Curve Mephisto Merrell Merrell Michael Kors Miss Selfridge Miss Truth Moet & Chandon Moissanite Monkey Gin Monsoon Montgomery Morris & Co Muck Boot MVP Collections
Naturalizer Nordikas Norvic
Oakley Oasis Oh My Love Old St. Andrews
Paco Milan Padders Panama Jack Paper Dolls Parfois Pawprints Peacock Blue Loft Collection Peter Kaiser Peter Werth Phase Eight Pikolinos Pineapple Pineapple Pink 47 Pink by Paradox London Plum Products Polo Ralph Lauren Portobello W11 Prada Prada Linea Rossa Precious Moments Premier Principles Jewellery Prucia Pure Luxuries London
Quiz
Raging Bull Ralph Ralph Lauren Ravel Ray-Ban Ray-Ban Polar Relax Slippers Rieker Riva Roberto Cavalli Rockport Rohde Roman Originals Rosie
Sanderson Scarlett & Jo Scion Scion Kids Selected Homme Sensi Series by Helena Springfield Sette Vie Shark Sharpie Sheridan Sistaglam Skechers Sophie Conran Sovereign Spicers of Hythe Star Wars Starlight Start Rite Steel & Jelly Studio 8 Sundour Sunlover Superfresco Superfresco Easy Superfresco Paintables Swish Curtain Poles
Ten Cate The Flexx Thunder Vodka Tom Ford Triumph Tru Living
Ultimo Uttam Boutique Uttam Kids
V & A Van Dal Versace Vogue Voyage
Wallis Warehouse Whiteheads
Xti
Yumi Yumi Curves Yumi Girl
Zaxy

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*The standard Click & Collect service is Next Day; occasionally we have to source from another store or supplier; in this scenario delivery may take an extra day. If this is the case with your order you will be informed at the point your expected collection date is displayed.

How to click and collect

Step 1. Place your order online.
As part of the checkout process you will be offered the choice of home delivery or Click & Collect (Please check the individual product page(s) to see whether the item is available for this service). Please select a store you have previously collected from, or enter a town or postcode of your choice. Once details are entered we will advise you on what date collection is expected to be available from.


Step 2. We will email you when your order arrives in your chosen store.
Please collect your order within 14 days of receiving your 'Ready for collection' email


Step 3. What to bring when collecting your order.
Please bring a copy of your 'Your order is ready for collection' email (either printed or on a device) together with either a bank card with your full name on it, or a form of photo ID. Please also note that if you have purchased your click & collect order using an American Express card you will be required to present this card upon collection.


Step 4. Please head to the Click & Collect collection point to pick up your order -
details of the location of the collection point can be found by visit our store finder. Alternatively, please ask any member of staff upon your arrival at the store.

Can someone collect my parcel on my behalf?

If you would like someone else to collect your order on your behalf, they need to bring a copy of the 'Your order is ready for collection' email (either printed or on a device) as well as their own photo ID.

Is there a collection deadline?

Please collect your order within 14 days of receiving your 'Your order is ready for collection' email. We will email you a reminder that your order is waiting for collection after 7days. After 14 days your item(s) will be returned to our warehouse and we will refund your purchase. Please note that it may take up to 10 working days for your uncollected parcel to reach our refund point, plus 3-5 working days to credit your account.

Where in store do I collect my order from?

Debenhams stores which are eligible for Click & Collect have a specific collection point, which is different in every store. The location of the Click & Collect collection point in your local store can be find using our store finder.by asking a member of staff in store or by clicking on the link in your 'Your order is ready for collection' email.