How can we help you?

Track your order

To track your order please enter the following details and select search. Unfortunately we cannot track Furniture, Concessions, Health and Beauty, or Click & Collect orders.

AND EITHER

OR

Returning your order

Popular Information

Delivery and collecting from store

Options for getting hold of your items, how long it takes, how much it costs.

Home Delivery

Click & Collect

What to do if your order is late

Everything you need to know about when deliveries should arrive, how we keep you up to date, and when's you should get in touch to let us know your order's late.
Returns

How and where to return your items, how soon you'll get your refund, and what we can't take back.
Get in touch

Our contact details, and how to get technical help if our website's playing up.
Your Account

What to do if you’ve forgotten your password

Your Order history

Your Saved items

How to change your details
Beauty Club and Managing your account

Members rewards, perks and what to do if you lose your card, and how to add missed points to your card.

Shopping with us online

Guides to help you shop

Ways to pay us

How to make your order

How to manage and track your order
Shopping in our stores

Finding your local store, their opening hours and the brands, departments and services they offer.

Personal shopper

Spa treatment (Clarins)

Bra fit

Blow ltd beauty services

Our latest promotions

How and where to use gift cards and vouchers, plus our saving schemes, latest offers and promotional codes.
Furniture

Ordering furniture

Returning furniture

Ordering swatches
Debenhams card

Card holder benefits and offers
Debenhams Travel Money and Insurance

Travel money

Insurance Packages
We offer a range of insurance packages designed around you with up to 10% off for Debenhams cardholders.

You can find out everything you need to know about our Wedding, Travel, Gadget, Pet, Car and Life Insurance packages here.
All things legal

Our terms and conditions, your rights as a customer, and how we use your data.
About us

Our history, charity work and lots more you might not know.