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Track your order

To track your order please enter the following details and select search. Unfortunately we cannot track Furniture, Concessions, Health and Beauty, or Click & Collect orders.



Returning your order

Popular Questions

Shopping with us

Guides to help you shop

How to make your order

Ways to pay us

How to track your order

Your account

Your order history and saved items, and how to change your details or password.
Delivery and collection

Options for getting hold of your items, how long it takes, how much it costs, and what to do if they're late.
How and where to return your items, how soon you’ll get your refund, and what we can’t take back.
Latest offers

How and where to use gift cards and vouchers, plus our saving schemes, latest offers and promotional codes.
Beauty Club

How to join, members’ rewards and perks, what to do if you lose your card, and how to add missed points to your card.
Debenhams life
How to earn rewards with our:

Credit card

Travel money
Debenhams card

Your offers, how to check your balance, and what to do if you lose your card.
Get in touch

Our contact details, and how to get technical help if our website's playing up.
In-store bookings

Booking a bra fit

How to make, change or cancel a personal shopper booking.

Clarins Spa treatment
Our stores

Finding your local store, and how to check stock and reserve items.

Ordering and returning furniture, and how to get hold of swatches.
About us

Our history, charity work and lots more you might not know.
All things legal

Our terms and conditions, your rights as a customer, and how we use your data.