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Track your order

To track your order please enter the following details and select search. Unfortunately we cannot track Furniture, Concessions, Health and Beauty, or Click & Collect orders.



Returning your order

Popular Questions

Delivery and collection

Options for getting hold of your items, how long it takes, how much it costs.

Home Delivery

Click & Collect

What to do if your order is late

What to do, if you think your order's late.

How and where to return your items, how soon you'll get your refund, and what we can't take back.
Get in touch

Our contact details, and how to get technical help if our website's playing up.
Shopping with us

Guides to help you shop

Ways to pay us

How to make your order

How to manage and track your order
Latest offers

How and where to use gift cards and vouchers, plus our saving schemes, latest offers and promotional codes.
Our stores

Finding your local store, their opening hours and services they offer. Also things you can book like:

Personal shopper

Spa treatment (Clarins)

Bra fit

Your Account

What to do if you’ve forgotten your password

Your Order history

Your Saved items

How to change your details
Debenhams card

Card holder benefits and offers
Beauty Club

Members rewards, perks and what to do if you lose your card, and how to add missed points to your card.


Ordering furniture

Returning furniture

Ordering swatches
Debenhams Travel Money and Insurance Packages

Insurance Packages

Travel money
All things legal

Our terms and conditions, your rights as a customer, and how we use your data.
About us

Our history, charity work and lots more you might not know.