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Buying and using gift cards & vouchers

What types of gift cards and vouchers do you offer?

Gift cards

Gift cards are credit card sized cards which are available in values ranging from £1 to £500, and are also available in £10 denominations, these are redeemable both in-store and online.


Gift cards can be purchased in-store or online for delivery.


  • Please click here to purchase a gift card with a value of your choice.
  • Please click here to purchase a gift card with a fixed value
  • Please click here to purchase a corporate gift card.

E-gift cards

E-gift cards are sent via email, and are available in values ranging from £1 to £500, and are also available in £10 denominations, these are redeemable both in-store and online.


E-gift cards can be purchased online only.


  • Please click here to purchase a e-gift card with a value of your choice.
  • Please click here to purchase a e-gift card with a fixed value
  • Please click here to purchase a corporate e-gift card.

Paper gift vouchers

Paper gift vouchers are available in values ranging from £10 to £200 available in £10 £20 £30 denominations, these are redeemable in - store only.


Paper gift vouchers can be purchased online only.


  • Please click here to purchase a paper voucher with a fixed value.
  • Please click here to purchase a corporate paper voucher
What are the advantages of having a gift card or voucher?

Gift cards

  • Let's the recipient choose their own gift on their own schedule with a thoughtful gift card.
  • A personal message can be added.
  • Purchase a gift card for £50 or more and the recipient will receive additional benefits when the gift card is redeemed in store.


E-gift cards

  • The perfect last-minute gift, an e-gift card arrives instantly.
  • Add a personal audio message, a text message and a photo.
  • E-gift cards are virtual so there are no delivery charges.
  • Purchase an e-gift card for £50 or more and the recipient will receive additional benefits when the gift card is redeemed in store.


Paper Gift Vouchers

For those who love to receive a bit of personal post, our paper vouchers retain a traditional feel.



Do I need to activate my gift card or voucher?

Gift cards

Activation is not required.


E-gift cards

Once you have received your email or mobile phone notification following payment, you can view your e-Gift card by clicking the "Activate e-Gift card Now" button.


Paper Gift Vouchers

Activation is not required.


Where can I use my Debenhams gift card?

Redeem in-store

Debenhams gift cards that were purchased in £s can be spent in any UK Debenhams store. Please note that you can only use up to four (4) payment methods per purchase in store, e.g. three gift cards and one debit/credit/store card.


Redeem Online

Debenhams gift cards that were purchased in £s can only be spent on www.debenhams.com. Simply enter your gift card number and pin in the gift card section on the payment page when you checkout. Please note that only two (2) gift cards can be used per transaction.



Where can I use my Debenhams e-gift card?

Redeem in-store

Debenhams gift cards that were purchased in £s can be spent in any UK Debenhams store. Please note that you can only use up to four (4) payment methods per purchase in store, e.g. three e-gift cards and one debit/credit/store card.


Redeem Online

Debenhams gift cards that were purchased in £s can only be spent on www.debenhams.com. Simply enter your gift card number and pin in the gift card section on the payment page when you checkout. Please note that only two (2) e-gift cards can be used per transaction.


Can I top up my gift card?

Gift cards

You can top up your gift card at any till within a Debenhams store.


Paper Gift Vouchers

Unfortunately this is not possible. Please place an order for a new voucher either in-store or online.


How do I check the balance of my gift card?

Gift cards

You can check the balance of your gift card using our balance checker. Alternatively you can check the balance of your gift card at any till point within a Debenhams store.


E-gift cards

You can check the balance of your gift card using our balance checker. Alternatively you can check the balance of your e-gift card at any till point within a Debenhams store.


Paper Gift Vouchers

Vouchers are similar to banknotes. If the full value of your voucher is not used during a purchase you will receive change in the form of credit notes. The value stated on the front of your voucher is therefore the balance.


Where is my giftcard/voucher delivery?

Gift cards

Please contact our customer services team.


E-gift cards

• Occasionally e-gift cards are intercepted by spam filters; please check with the recipient to see if their e-gift card is in their spam or junk folders.
• It could be possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient as shown on your purchase receipt email.
• You can resend the e-gift card by using our e-Gift card Tracking and Support site. Simply enter the email address and confirmation number associated with the e-gift card then select the "Track" button. Once the e-gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit. The e-gift card has now been resent.

  • Occasionally e-gift cards are intercepted by spam filters; please check with the recipient to see if their e-gift card is in their spam or junk folders.
  • It could be possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient as shown on your purchase receipt email.


Paper Gift Vouchers

Please contact our customer services team.



Corporate Gift cards

Please contact our customer services team.



I've lost my gift card

Gift cards Unfortunately as per our t&c's Debenhams are unable to take responsibility for lost or stolen gift cards.


E-gift cards If you misplaced your e-gift card print out, click on the link in the original email to access it.


Paper gift vouchers Paper gift vouchers are treated as cash and therefore cannot be replaced.


Can I combine multiple gift cards?

Please see full details of our payment options here


What are Debenhams Gift card and voucher policies

You can view these policies under our gift card and voucher terms and conditions.


Is there a minimum amount and/or maximum amount I can put on a gift card/e-gift card or voucher?

You can view these policies under our gift card and voucher terms and conditions.

Purchased Online:

Gift cards
Available from £1 to £500

E-gift cards
Available from £1 to £500

Paper gift vouchers
Available from £10 to £200 in £10 denominations

Purchased in-store:
Gift cards
Available from £1 to £5000

E-gift cards
Available from £10 to £5000

Paper gift vouchers
Available from £10 to £200 in £10 denominations

Do I need to keep my gift card after I have used it to pay?
Yes, you will need to keep hold of your gift card once you have used it to pay with. This is because if you return an item (s) purchased with a gift card, a refund will automatically be credited back to the gift card used for payment.
I recently purchased (and sent) a gift card/e-gift card/voucher online, but it has not arrived. What should I do?

For more information, please contact us.