How can we help you?

Delivery

UK delivery
Do you deliver to all UK addresses?

Yes, we do for almost all of the products on offer. The furniture delivery service does not include deliveries to offshore islands including Isle of Wight, Isle of Man, Channel Islands and Scottish Isles.

How long do standard deliveries take?

We aim to deliver within 4 working days. The table below shows the estimated delivery date depending on the date of the order. Products can be delivered by our courier at any time of day between 9am and 6pm.

Order Day Mon Tues Wed Thurs Fri - Sun
Delivered on or before Fri
9am - 6pm
Mon
9am - 6pm
Tues
9am - 6pm
Weds
9am - 6pm
Thurs
9am - 6pm

If you have ordered from any of the below sites, please visit to find out delivery dates.

debenhamsplus.com
debenhamscurtains.com
debenhamstailoredshirts.com
debenhamsflowers.com

Visit each site for details

What happens if I am out when the courier comes?

No problem. Our couriers will either leave the parcel with a neighbour, leave it somewhere safe, or will take it away again for redelivery. They will place a card through your door to let you know that they have been, and what action they have taken.

Can I order a delivery to go to my place of work, or another address?

Yes, this is no problem. When ordering, please put in the delivery address you require and give us your billing address as well.

What are the normal delivery times?

Products can be delivered by our courier at any time of day between 9am and 6pm.

Can I track my order?

Yes, you can track your order here.

While most orders despatched from a Debenhams warehouse can be tracked, be advised that tracking orders sent from some concession brands and external suppliers may be unavailable.

Can I cancel or change my order?

We cannot currently cancel or change orders. Please return your order following the returns process, for details see here.

I've ordered furniture - what now?

Your confirmation email will contain an estimate of when to expect delivery. Some products will take up to 8 weeks to be delivered. Our furniture team will contact you 2 weeks before delivery to arrange a mutually convenient delivery date.

UK Collect From Store
What is the collect from store service?

You can choose to have your order delivered to any Debenhams store, who will keep it for you until you are ready to collect it.

How can I choose the collect from store service?

As part of the checkout process, you will be offered the choice of home delivery or collect from store (if available for the products you have selected.) Please click on the 'Select store' button, then pick the store of your choice from the list - or enter your postcode for a choice of your closest stores.

How much does UK collect from store cost and how long does it take?

Collect from store is a free service. We aim to deliver within 4 working days. We will send you an email when your product is ready for collection. The table below shows the estimated collection date depending on the date of the order.

Order Day Mon Tues Wed Thurs Fri - Sun
Delivered on or before Fri
9am - 6pm
Mon
9am - 6pm
Tues
9am - 6pm
Weds
9am - 6pm
Thurs
9am - 6pm
Where is the collection point in my local store?

Details of the collection point will be in your confirmation email. You can also visit our store finder. Alternatively, please ask any member of staff when you get to the store.

How long do I have to collect my order?

Please collect your order within 14 days of receiving your confirmation email.

What do I need to bring with me when I collect my order?

Please bring a copy of your confirmation email (either printed or on your phone) together with either a bank card with your name on it, or a form of photo ID.

Can someone else collect the order for me?

Yes, someone else can collect it. They need to bring the confirmation email (either printed or on your phone) along with a photo ID for themselves.

Can I cancel or change my order?

We cannot currently cancel or change orders. Please return your order following the returns process, for details see here.

Are all products available for collect from store?

Most products can be ordered for collect from store. If a product is not available the 'Collect from store' icon will be unticked.

Can I reserve an item in my local store?

We do not currently offer this service. Instead, please order the products you need online and select the collect from store option.

International delivery
Do you deliver to my country?

We now deliver to 66 countries worldwide, please click here for full details.

Can I cancel or change my order?

We cannot currently cancel or change orders. Please return your order following the returns process, for details see here.

Do you deliver to BFPO addresses?

Yes, we offer a delivery service on most products to British Forces Post Office (BFPO). Please refer to the BFBO website for more information on weight limitations and mail prohibitions. We aim to deliver to the relevant BFPO collation centre within 4 working days. Delivery timescales to the final destination will vary depending on the BFPO timetable, but it is usually within 30 days. Please refer to the BFPO enquiries team for more information. We are unable to offer this service on selected concessions and brands, any such orders placed will be cancelled.

Please see below for excluded brands:

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  7. F
  8. G
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  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
9 Degrees
Ador Anne Klein Anne Michell
Babycham Barbie children's footwear Barker Barratts Barratts Wide Fit Batman footwear Belle & Mimi Belle Beaux Belvia Ben Sherman Suits Betula Birkenstock women's & children's Birthday Black Gardenia Blink Bob The Builder children's footwear Boutique9 Boxfresh bags Bratz Brenda J Buckle My Shoe Bullboxer Bunker
Camp Rock Caran D'ache Carlton London Carvela Caterpillar Centaur Big & Tall Chatham Chipie Chipmunk Coast Comfees Slippers women's & children's Converse women's footwear Core Cross Cushe women's & men's Cushion Walk women's & men's Cutie
Daddy's Money Deva Dickies Disney Princess footwear & toys Dolcis Dora footwear Dr Martens women's & men's Dunlop women's & children's
Earth Spirit Easy Spirit Emu English Pewter Enzo Anglolini
Family Guy footwear Fancy Flats Fifi footwear Filofax Firetrap footwear Fisher Space Pen Flatmates Follow Me women's & children's Freestep French Connection footwear
Gaventa Gisele Bundchen Glitterati Gluv Gola Golddigga women's & children's Goody 2 Shoes Goodyear Graf von Faber Castell Guppy Love women's & children's
Hannah Montana footwear Hello Kitty footwear & toys High School Musical children's footwear & toys Hi-Tec Hobos Hot Squash Hush Puppies
i-Carly Ice Of London Ipanema women's Irregular Choice bags
J by Jasper Conran Suits Jacobson women's & children's Jacques Vert JCB JML Just Sheepskin
Kangaroos women's & children's Karl Jackson Kasceva Keds women's & men's Kenneth Cole footwear KG Kurt Geiger Kickers women's & children's Kidscape Kingsley Pens Krush
Lambretta Lark and Finch LC Designs LED Lenser Letts Lifestyle Limehaus Lipsy footwear Little Bees London Rebel Lonsdale women's & men's Lotus Lotus bags Lunar
Manfield Mark Ecko Marta Jonsson Maverick Mel Melka Casualwear Miss KG Mitre Montegrappa Montgomery Moshi Monsters Mr KG
Natural Fit Naturalizer Natures Own New Balance Nine West
Oak Hill Oasis Odeon Olly's
Parfois Pajar Parker Peppa Pig children's footwear Perfect Phase Eight Picnic Pierre Cardin Pink Sugar Pipps Piscador Planet Pod men's & children's Posh Wellies Precis
Qube Queen Of The Catwalk
Racing Green Menswear Racing Green Suits Radley Footwear Rascal Ravel Rectella Red Herring Suits Red Tape Red Tape men's & children's Reflex Rieker women's & men's Rocket Dog women's & children's Rockwood men's & children's Rombah Wallace Romika women's & children's Ruby Rocks
Saints of Fashion Samson XL Samson XL women's & men's Saxone Scape men's & children's Scott & Taylor Sheaffer Shellys Sherbert Sister Moon Skechers Shape-ups Skechers Tone-ups Skechers women's & children's Skye Sonic Sperry Spider Man footwear & toys Sponge Bob women's & children's footwear Spot On Storm Storm bags Strawberry Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Sugar Sundour Sunlover Swish Curtain Poles
Thomas Timeless TKSteel Todd Barnes Toy Story children's footwear & toys Transit Trueform Truffle Tuffking women's & men's
Umi Urban
Vicenza (Refills only) Vintage America Vintage VT VT Collection
W.Barratt Warehouse Waterman Wedge Welly Whooga Windsmoor Wrangler footwear WWE
XTI
Yard O Led
No brands