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Delivery

UK delivery
How much does delivery cost?

UK, N. Ireland - FREE on all orders over £30. Delivery is normally charged at £3.99 (exceptions apply).


Click & Collect - FREE on all orders.

 

In store ordering - FREE on all orders.(some exceptions apply).

 

Next Day - £4.99 on all orders.


Republic of Ireland – FREE on order over €30. Delivery is normally charged at €5. Shop online at debenhams.ie.


For charges on international delivery, please click here.


If you are a Debenhams Gold cardholder, standard UK delivery is free of charge. The delivery charge will be deducted automatically at checkout.

Do you deliver to all UK addresses?

Yes, we do for almost all of the products on offer. The furniture delivery service does not include deliveries to offshore islands including Isle of Wight, Isle of Man, Channel Islands and Scottish Isles.

Our Next Day Home service is available to most UK postcodes. However, if you find we do not offer this service to your chosen address it is due to courier restrictions. Please try an alternative address or choose a different delivery service.

If you chose Next Day Home delivery and placed your order before 2pm, your order should arrive the following working day between 9am and 6pm. You will be advised via a text message or e-mail should there be a delay.

How long do standard deliveries take?

We aim to deliver within 4 working days. The table below shows the estimated delivery date depending on the date of the order. Products can be delivered by our courier at any time of day between 9am and 6pm.

Order Day Mon Tues Wed Thurs Fri - Sun
Delivered on or before Fri
9am - 6pm
Mon
9am - 6pm
Tues
9am - 6pm
Weds
9am - 6pm
Thurs
9am - 6pm

If you chose Next Day Home delivery and placed your order before 2pm, your order should arrive the following working day between 9am and 6pm. Working Day means all days from Monday to Saturday, but excludes Sunday. For example an order placed before 2pm on Friday will be delivered on Saturday but an order placed on Saturday will be delivered on Monday. You will be advised via a text message or e-mail should there be a delay.


If you have ordered from any of the below sites, please visit to find out delivery dates.

debenhamsplus.com
debenhamstailoredshirts.com
debenhamsflowers.com
debenhamsbathrooms.com
Debenhams Business Services

Visit each site for details

How does the Next Day home delivery service work?

If you chose Next Day home delivery and placed your order before 2pm, your order should arrive the following working day between 9am and 6pm. Working Day means all days from Monday to Saturday, but excludes Sunday and Bank Holidays. For example, an order placed before 2pm on Friday will be delivered on Saturday, but an order placed on Saturday will be delivered on Monday. You will be advised via a text message or email should there be a delay.

Over the Christmas and New Year period our Next Day Home delivery service is not available where the delivery would be due on a Bank holiday. For simplicity, where this happens, we will temporarily remove the Next Day Home delivery option. Our Next Day Home delivery schedule will return to normal from the 2nd January 2014.

What happens if I am out when the courier comes?

No problem. Our couriers will either leave the parcel with a neighbour, leave it somewhere safe, or will take it away again for redelivery. They will place a card through your door to let you know that they have been, and what action they have taken.

Can I order a delivery to go to my place of work, or another address?

Yes, this is no problem. When ordering, please put in the delivery address you require and give us your billing address as well.

What are the normal delivery times?

Products can be delivered by our courier at any time of day between 9am and 6pm.

Can I track my order?

Most orders despatched from a Debenhams warehouse can be tracked however orders sent from some concession brands, furniture/home items and external suppliers may be unavailable to track.

Click & Collect/Collect from store orders cannot be tracked however you will receive an e-mail informing you when your order is ready for collection. To access our tracking system please click here.

Can I cancel or change my order?

You can cancel or return your order within 14 days of receiving it. However, please note that unless cancellation takes place before payment has been processed, this is generally within 30 minutes of placement, your order cannot be stopped and will be delivered to you.

Please note that with Next Day delivery, we ship your order immediately and cannot offer 30-minute window cancellations.

To cancel your order upon arrival, please either refuse delivery or return via one of our return options. Alternatively, you can contact our Customer Services team here.

I've ordered furniture - what now?

Your confirmation email will contain an estimate of when to expect delivery. Some products will take up to 8 weeks to be delivered. Our furniture team will contact you 2 weeks before delivery to arrange a mutually convenient delivery date.

7 day delivery furniture

Delivery within 7 days cannot be guaranteed to certain rural and offshore areas within 7 days. The post codes which may be effected by this are:

AB31, 33-38, 41-45, 51-56, DG, FK8,14-21, IV, KA6, KA18-26, KA29-30, KW 1-14, LD, LL, PH 4-13, PH 15-41, SA 19-73, SY15-25, TD

Orkney (KW15, 16, 17), Shetland (ZE), West Isles Outer Hebrides (HS), West Isles Inner Hebrides (PA20, 41-19, 60-75, 77, 78), Isle of Arran (KA 27), Isle of Cumbrae (KA 28), Hebrides (PH 41-44), Raasay (IV40), and Scilly Isles (TR21-25), Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE)

UK Click & Collect
What is the Click & Collect service?

You can choose to have your order delivered to any Debenhams store, who will keep it for you until you are ready to collect it.

How can I choose the Click & Collect service?

As part of the checkout process, you will be offered the choice of home delivery or Click & Collect (if available for the products you have selected.) Please click on the 'Select store' button, then pick the store of your choice from the list - or enter your postcode for a choice of your closest stores.

How much does Click & Collect cost and how long does it take?

Click & Collect is a free service. We aim to deliver within 4 working days. We will send you an email when your product is ready for collection. The table below shows the estimated collection date depending on the date of the order.

Order Day Mon Tues Wed Thurs Fri - Sun
Delivered on or before Fri
9am - 6pm
Mon
9am - 6pm
Tues
9am - 6pm
Weds
9am - 6pm
Thurs
9am - 6pm
Where is the collection point in my local store?

Details of the collection point will be in your confirmation email. You can also visit our store finder. Alternatively, please ask any member of staff when you get to the store.

How long do I have to collect my order?

Please collect your order within 14 days of receiving your confirmation email.

What do I need to bring with me when I collect my order?

Please bring a copy of your confirmation email (either printed or on your phone) together with either a bank card with your name on it, or a form of photo ID.

Can someone else collect the order for me?

Yes, someone else can collect it. They need to bring the confirmation email (either printed or on your phone) along with a photo ID for themselves.

Can I cancel or change my order?

You can cancel your order within 14 days of receiving your order however unless cancellation takes place before payment has been processed, this is generally within 30 minutes of order placement, your order cannot be stopped and will be delivered to you.

To cancel your order please either refuse delivery or return via one of our return options. Alternately you can contact our Customer services team here.

Are all products available for Click & Collect?

Most products can be ordered for Click & Collect. If a product is not available the 'Click & Collect' icon will be unticked.

Can I reserve an item in my local store?

We do not currently offer this service. Instead, please order the products you need online and select the Click & Collect option.

What happens if I forget to collect my order?

We will hold your uncollected parcel for 30 days. After this date we will refund your purchase. Please note this may take 10 working days for your uncollected parcel to reach our refund point, plus 3 - 5 working days for the card provider to credit your account.

International delivery
Do you deliver to my country?

We now deliver to 66 countries worldwide, please click here for full details.

Can I cancel or change my order?

You can cancel your order within 14 days of receiving your order however unless cancellation takes place before payment has been processed, this is generally within 30 minutes of order placement, your order cannot be stopped and will be delivered to you.

To cancel your order please either refuse delivery or return via one of our return options. Alternately you can contact our Customer services team here.

Do you deliver to BFPO addresses?

Yes, we offer a delivery service on most products to British Forces Post Office (BFPO). Please refer to the BFBO website for more information on weight limitations and mail prohibitions. We aim to deliver to the relevant BFPO collation centre within 4 working days. Delivery timescales to the final destination will vary depending on the BFPO timetable, but it is usually within 30 days. Please refer to the BFPO enquiries team for more information. We are unable to offer this service on selected concessions and brands, any such orders placed will be cancelled.

Please see below for excluded brands:

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  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
9 Degrees
Aftershock London Alan Hannah Devoted Alice + You Almari Amaya Amy Butler Anmol Anne Klein Ariella Atelier 61 Aurora Ayarisa
Babycham Barbara Hulanicki Bedeck Belvia Ben Sherman Suits Benjamin Adams Betty Jackson Jewellery Bosideng London Branded Ego British Ceramic Tiles Buckley London Butterfly by Matthew Williamson Jewellery
Caran D'ache Carvela Carvela Comfort Centaur Big & Tall Chase 7 Closet Coast Conkca London Conran Contour Converse Cross Cultured London Curtina Cutie
Dex by Kingsley Disney Dolcis Dreams n Drapes Dune Dunlop
English Pewter
Faber Castell Ferrari Feverfish Filofax Fisher Space Pen Floormaker Frank Wright Fresco
Gaventa Goddiva Gola Graf von Faber Castell Graham & Brown Graham & Brown Kids Graham & Brown Platinum Grupo Halcon
Hammond & Co Harlequin Harlequin Momentum Havianas Head over Heels Helena Springfield Hello Kitty Hemmingway Designs Hot Squash Hotel
Ice Of London Indulgence Izabel London
J by Jasper Conran Suits Jailbird Jasmine Jasper Conran Jewellery Jeff Banks Home Jessica Simpson JML Johnson Tiles Jolie Moi Jon Richard Julien McDonald Wallpaper Jumpo
Karl Jackson Kelly Hoppen Keros Ceramica KG Kurt Geiger Kingsley Pens Klikka Koo-Ture Kronotex
La Fabricca Lamy Laura Ashley Laurence Llewelyn-Bowen LC Designs Le Creuset LED Lenser Lemon Ribbon Letts Limehaus Lipsy Footwear Litecraft Lonsdale
Madam Rage Madden Girl Made by Stitch Mandi Marazzi Marcel Wanders Marta Jonsson Marvel Melka Casualwear Miss KG Monsoon Home Montegrappa Mood Moshi Monsters
Neon Rose Nine West
Oasis Occasions Orien Love
Padders Parador Parfois Parker Pavigres Petals Pierre Cardin Pink by Paradox London Piscador Poppy Lux Porcelanosa Porsche Design Praslin Premier Principles by Ben de Lisi Jewellery Pure Luxuries London Pussycat London
Racing Green Menswear Racing Green Suits Ravel Red Herring Jewellery Red Herring Suits Roberto Vianni Roland Cartier Ruby Rocks
Samya Scion Scott & Taylor Series by Helena Springfield Shark Sheaffer Simply Dinny By Dinny Hall Simply Silver Star by Julien Macdonald Jewellery Story by Kranz & Ziegler Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Sugarhill Boutique Superfresco Superfresco Easy Superfresco Paintables
Tenki Thomas Nash Threads Trollied Dolly Tru Living Tru Virtu Truth
V & A Versace Villeroy and Boch Vince Camuto Voulez Vous
Wallis Warehouse Waterman Westco Flooring Whiteheads
Yard O Led
Ziba