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Delivery

UK delivery
How much does delivery cost?

UK, N. Ireland - FREE on all orders over £30. Delivery is normally charged at £3.99 (exceptions apply).


Click & Collect - FREE on all orders.

 

In store ordering - FREE on all orders.(some exceptions apply).

 

Next Day - £4.99 on all orders.


Republic of Ireland – FREE on order over €30. Delivery is normally charged at €5. Shop online at debenhams.ie.


For charges on international delivery, please click here.


If you are a Debenhams Gold cardholder, standard UK delivery is free of charge. The delivery charge will be deducted automatically at checkout.

Do you deliver to all UK addresses?

Yes, we do for almost all of the products on offer. The furniture delivery service does not include deliveries to offshore islands including Isle of Wight, Isle of Man, Channel Islands and Scottish Isles.

Our Next Day Home service is available to most UK postcodes. However, if you find we do not offer this service to your chosen address it is due to courier restrictions. Please try an alternative address or choose a different delivery service.

If you chose Next Day Home delivery and placed your order before 2pm, your order should arrive the following working day between 9am and 6pm. You will be advised via a text message or e-mail should there be a delay.

How long do standard deliveries take?

We aim to deliver within 4 working days. The table below shows the estimated delivery date depending on the date of the order. Products can be delivered by our courier at any time of day between 9am and 6pm.

Order Day Mon Tues Wed Thurs Fri - Sun
Delivered on or before Fri
9am - 6pm
Mon
9am - 6pm
Tues
9am - 6pm
Weds
9am - 6pm
Thurs
9am - 6pm

If you chose Next Day Home delivery and placed your order before 2pm, your order should arrive the following working day between 9am and 6pm. Working Day means all days from Monday to Saturday, but excludes Sunday. For example an order placed before 2pm on Friday will be delivered on Saturday but an order placed on Saturday will be delivered on Monday. You will be advised via a text message or e-mail should there be a delay.


If you have ordered from any of the below sites, please visit to find out delivery dates.

debenhamsplus.com
debenhamstailoredshirts.com
debenhamsflowers.com
debenhamsboxoffice.com
debenhamsbathrooms.com
Debenhams Business Services

Visit each site for details

How does the Next Day home delivery service work?

If you chose Next Day home delivery and placed your order before 2pm, your order should arrive the following working day between 9am and 6pm. Working Day means all days from Monday to Saturday, but excludes Sunday and Bank Holidays. For example, an order placed before 2pm on Friday will be delivered on Saturday, but an order placed on Saturday will be delivered on Monday. You will be advised via a text message or email should there be a delay.

Over the Christmas and New Year period our Next Day Home delivery service is not available where the delivery would be due on a Bank holiday. For simplicity, where this happens, we will temporarily remove the Next Day Home delivery option. Our Next Day Home delivery schedule will return to normal from the 2nd January 2014.

What happens if I am out when the courier comes?

No problem. Our couriers will either leave the parcel with a neighbour, leave it somewhere safe, or will take it away again for redelivery. They will place a card through your door to let you know that they have been, and what action they have taken.

Can I order a delivery to go to my place of work, or another address?

Yes, this is no problem. When ordering, please put in the delivery address you require and give us your billing address as well.

What are the normal delivery times?

Products can be delivered by our courier at any time of day between 9am and 6pm.

Can I track my order?

Most orders despatched from a Debenhams warehouse can be tracked however orders sent from some concession brands, furniture/home items and external suppliers may be unavailable to track.

Click & Collect/Collect from store orders cannot be tracked however you will receive an e-mail informing you when your order is ready for collection. To access our tracking system please click here.

Can I cancel or change my order?

We cannot currently cancel or change orders. Please return your order following the returns process, for details see here.

I've ordered furniture - what now?

Your confirmation email will contain an estimate of when to expect delivery. Some products will take up to 8 weeks to be delivered. Our furniture team will contact you 2 weeks before delivery to arrange a mutually convenient delivery date.

7 day delivery furniture

Delivery within 7 days cannot be guaranteed to certain rural and offshore areas within 7 days. The post codes which may be effected by this are:

AB31, 33-38, 41-45, 51-56, DG, FK8,14-21, IV, KA6, KA18-26, KA29-30, KW 1-14, LD, LL, PH 4-13, PH 15-41, SA 19-73, SY15-25, TD

Orkney (KW15, 16, 17), Shetland (ZE), West Isles Outer Hebrides (HS), West Isles Inner Hebrides (PA20, 41-19, 60-75, 77, 78), Isle of Arran (KA 27), Isle of Cumbrae (KA 28), Hebrides (PH 41-44), Raasay (IV40), and Scilly Isles (TR21-25), Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE)

UK Click & Collect
What is the Click & Collect service?

You can choose to have your order delivered to any Debenhams store, who will keep it for you until you are ready to collect it.

How can I choose the Click & Collect service?

As part of the checkout process, you will be offered the choice of home delivery or Click & Collect (if available for the products you have selected.) Please click on the 'Select store' button, then pick the store of your choice from the list - or enter your postcode for a choice of your closest stores.

How much does Click & Collect cost and how long does it take?

Click & Collect is a free service. We aim to deliver within 4 working days. We will send you an email when your product is ready for collection. The table below shows the estimated collection date depending on the date of the order.

Order Day Mon Tues Wed Thurs Fri - Sun
Delivered on or before Fri
9am - 6pm
Mon
9am - 6pm
Tues
9am - 6pm
Weds
9am - 6pm
Thurs
9am - 6pm
Where is the collection point in my local store?

Details of the collection point will be in your confirmation email. You can also visit our store finder. Alternatively, please ask any member of staff when you get to the store.

How long do I have to collect my order?

Please collect your order within 14 days of receiving your confirmation email.

What do I need to bring with me when I collect my order?

Please bring a copy of your confirmation email (either printed or on your phone) together with either a bank card with your name on it, or a form of photo ID.

Can someone else collect the order for me?

Yes, someone else can collect it. They need to bring the confirmation email (either printed or on your phone) along with a photo ID for themselves.

Can I cancel or change my order?

We cannot currently cancel or change orders. Please return your order following the returns process, for details see here.

Are all products available for Click & Collect?

Most products can be ordered for Click & Collect. If a product is not available the 'Click & Collect' icon will be unticked.

Can I reserve an item in my local store?

We do not currently offer this service. Instead, please order the products you need online and select the Click & Collect option.

What happens if I forget to collect my order?

We will hold your uncollected parcel for 30 days. After this date we will refund your purchase. Please note this may take 10 working days for your uncollected parcel to reach our refund point, plus 3 - 5 working days for the card provider to credit your account.

International delivery
Do you deliver to my country?

We now deliver to 66 countries worldwide, please click here for full details.

Can I cancel or change my order?

We cannot currently cancel or change orders. Please return your order following the returns process, for details see here.

Do you deliver to BFPO addresses?

Yes, we offer a delivery service on most products to British Forces Post Office (BFPO). Please refer to the BFBO website for more information on weight limitations and mail prohibitions. We aim to deliver to the relevant BFPO collation centre within 4 working days. Delivery timescales to the final destination will vary depending on the BFPO timetable, but it is usually within 30 days. Please refer to the BFPO enquiries team for more information. We are unable to offer this service on selected concessions and brands, any such orders placed will be cancelled.

Please see below for excluded brands:

  1. 0-9
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
9 Degrees
Adidas Fitness Equipment Alan Hannah Devoted Alice + You Almari Amy Butler Anmol Anne Klein Anoisa Ariella Atelier 61 Ayarisa
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Neon Rose Nine West
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