Search all help topics
There is a problem with my order
- There is something missing from my order
We often send out orders in several different packages, so these may arrive at different times. Please use the tracking order service here. If your parcel is more than 2 days after the estimated delivery date, please contact our customer services team here.
- My item is broken
Please accept our apologies. We do carefully package our orders, but accidents can happen. Please follow our returns process, for details see here.
- My order is faulty
Please accept our apologies. Please follow our returns process here.
- I want to return my order
Please follow our returns process here.
- Can I cancel or change my order?
We cannot currently cancel or change orders. Please return your order following the returns process here.
- I forgot to apply my promotional code
Sorry, but we cannot add discounts to orders once the order is confirmed.
- My order has been cancelled
Please accept our apologies. We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when we have sold out of the relevant product. We are working hard to avoid this happening.