How can we help you?

Other questions

Can I see my order history?

Please log in here and click on My Account.

How can I change my details?

Please log in here and click on My Account, then click on Edit Personal Information. 

How can I change my email address?

Please log in here and click on My Account, then click on Edit Personal Information.

Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.

How can I change my password?

Please log in here and click on My Account, then click on Edit Security Settings.

How do I add my Beauty Club card?

Please log in here and click on My Account, then click on Edit Personal Information.

Can I collect Beauty Club points?

Please log in here and click on My Account, then click on Edit Personal Information. You only need to add your card number once and from then on you will collect points on all qualifying purchases.

How do I get a Beauty Club card?

Just pop into your local Debenhams where you can pick up a card and then register here to earn your points.

I have forgotten my password

Please click here and select 'Forgotten Your Password' and enter your Login ID email in the box provided. A temporary password will be sent to your contact email address.

Do you have size guides?

Yes, please see our size guides here

Do you have buying guides?

Yes, please see our buying guides here

What is WEEE?

The Waste Electrical and Electronic Equipment (WEEE) Directive came into force on 1st July 2007. This regulation was implemented to reduce the quantity of electronic waste being sent to landfill. Under this legislation old electrical items must not be disposed of with standard waste, but should be taken to a central collection point for recycling.

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment it will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

As a member of the DTS scheme, Debenhams can no longer offer a take back scheme in our stores.

Debenhams joined the Distributor Take-Back Scheme (DTS), which allows you to deposit your old electrical and electronic items at UK recycling sites - free of charge. All electrical items used in the home can be taken to participating sites to be recycled. This applies to mains or battery powered items such as televisions, washing machines and smaller appliances including toasters, tools and toys powered by electricity.

Debenhams offers in store battery collection, as well as providing in-store recycling for customers to deposit their used portable batteries. All stores have a battery recycling box located in the Electrical Department. As a responsible retailer we will recycle all used batteries that are returned to our stores.

More details on the recycling of electrical waste, including details of your nearest collection site, can be found at www.recycle-more.co.uk

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) into your bin.

What is REACH?

REACH is the European Union regulation for the Registration, Evaluation, Authorisation and Restriction of Chemicals. Please click here for details on how to contact us about your 'REACH' enquiry.