How can we help you?

Other questions

Can I see my order history?

Please log in here and click on My Account.

How can I change my details?

Please log in here and click on My Account, then click on Edit Personal Information. 

How can I change my email address?

Please log in here and click on My Account, then click on Edit Personal Information.

Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.

How can I change my password?

Please log in here and click on My Account, then click on Edit Security Settings.

How do I add my Beauty Club card?

Please log in here and click on My Account, then click on Edit Personal Information.

Can I collect Beauty Club points?

Please log in here and click on My Account, then click on Edit Personal Information. You only need to add your card number once and from then on you will collect points on all qualifying purchases.

How do I get a Beauty Club card?

Just pop into your local Debenhams where you can pick up a card and then register here to earn your points.

I have forgotten my password

Please click here and select 'Forgotten Your Password' and enter your Login ID email in the box provided. A temporary password will be sent to your contact email address.

Do you have size guides?

Yes, please see our size guides here

Do you have buying guides?

Yes, please see our buying guides here

What is WEEE?

The Waste Electrical and Electronic Equipment (WEEE) Directive came into force on 1st July 2007. This regulation was implemented to reduce the quantity of electronic waste being sent to landfill. Under this legislation old electrical items must not be disposed of with standard waste, but should be taken to a central collection point for recycling.

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment it will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

As a member of the DTS scheme, Debenhams can no longer offer a take back scheme in our stores.

Debenhams joined the Distributor Take-Back Scheme (DTS), which allows you to deposit your old electrical and electronic items at UK recycling sites - free of charge. All electrical items used in the home can be taken to participating sites to be recycled. This applies to mains or battery powered items such as televisions, washing machines and smaller appliances including toasters, tools and toys powered by electricity.

Debenhams offers in store battery collection, as well as providing in-store recycling for customers to deposit their used portable batteries. All stores have a battery recycling box located in the Electrical Department. As a responsible retailer we will recycle all used batteries that are returned to our stores.

More details on the recycling of electrical waste, including details of your nearest collection site, can be found at www.recycle-more.co.uk

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) into your bin.

What is REACH?

REACH is the European Union regulation for the Registration, Evaluation, Authorisation and Restriction of Chemicals. Please click here for details on how to contact us about your 'REACH' enquiry.

What is Complete Savings?
What is Complete Savings?

Complete Savings is an online membership programme that offers members access to a wealth of discounts and cashback opportunities from top name retailers and service providers.

You may be offered the chance to join the Complete Savings programme after you make an online purchase at Debenhams. It's easy to join: you just complete the online sign-up form with your name, email address, postal address, a new password and your credit or debit card details.

With Complete Savings, members can earn an initial cashback reward, monthly member rewards, 10% cashback at over 650 online stores, and 20% off popular gift cards.

The first 30 days of membership are free so that you can try the programme, after which there is a monthly fee. You can cancel your membership at any time.



What is completesave.co.uk?

The text completesave.co.uk will appear on your statement in reference to your Complete Savings membership fee. This is charged following a 30 day free membership period.

As a member of Complete Savings you have access to hundreds of discounts at an extensive portfolio of online retailers. On top of this, you can claim 20% off popular gift cards and you can apply for a monthly cashback bonus when you purchase at Debenhams online each month.

Visit the website at www.completesavings.co.uk



How do I contact Complete Savings to get more information about my membership?

You can contact Complete Savings if you have any questions regarding your membership.

The contact details for the Complete Savings Customer Service Centre are:

Email: customerservice@completesavings.co.uk

Call Complete Savings on 0800 389 6960 (free from UK landlines), open Mon-Fri 8am-8pm and Saturday 9am-4pm or visit the website www.completesavings.co.uk for more information.

Alternatively you can use this online contact form.

What is My Time Rewards?
What is My Time Rewards?

My Time Rewards is an online leisure savings programme which is offered to customers after making an online purchase at Debenhams.

Members of My Time Rewards can claim a welcome reward and also a monthly member reward. Members can also earn 10% cashback on travel, car hire, health & beauty and more!

The first 30 days of membership are free so that you can try out the programme, after which there is a monthly membership fee. You can cancel your membership at any time.



How do I contact My Time Rewards?

The dedicated My Time Rewards customer service team is there to help with all member enquiries. You can contact them in a number of ways:

Email: customerservice@mytimerewards.co.uk

Call: 0800 731 9936 (free from UK landlines) Mon to Fri 8am-8pm and Sat 9am-4pm

Online:Contact Form

You can also find more information on www.mytimerewards.co.uk