How can we help you?

Other questions

Can I see my order history?

Please log in here and click on My Account.

How can I change my details?

Please log in here and click on My Account, then click on Edit Personal Information. 

How can I change my email address?

Please log in here and click on My Account, then click on Edit Personal Information.

Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.

How can I change my password?

Please log in here and click on My Account, then click on Edit Security Settings.

How do I add my Beauty Club card?

Please log in here and click on My Account, then click on Edit Personal Information.

Can I collect Beauty Club points?

Please log in here and click on My Account, then click on Edit Personal Information. You only need to add your card number once and from then on you will collect points on all qualifying purchases.

How do I get a Beauty Club card?

Just pop into your local Debenhams where you can pick up a card and then register here to earn your points.

I have forgotten my password

Please click here and select 'Forgotten Your Password' and enter your Login ID email in the box provided. A temporary password will be sent to your contact email address.

Do you have size guides?

Yes, please see our size guides here

Do you have buying guides?

Yes, please see our buying guides here

What is WEEE?

From 1st July 2007, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.

The consumer has a significant role to play in reducing the impact of waste electrical and electronic equipment on the environment, through re-using or recycling such articles. Some of the components used in electrical and electronic equipment can contain hazardous substances that can damage the environment and present a risk to human health if not properly disposed of.

The crossed out wheelie-bin symbol on products is to remind you that Waste Electrical and Electronic products, batteries and accumulators should not be disposed of with household waste. If you are unable to re-use or recycle your article it should be disposed of at a civic amenity site/local authority recycling facilities.

Waste Batteries
Portable waste batteries, including rechargeable batteries, may be taken back to any Debenhams store, or any other retailer operating an in-store take back scheme, for recycling free of charge. There is no obligation to purchase when returning an old battery.

What is REACH?

REACH is the European Union regulation for the Registration, Evaluation, Authorisation and Restriction of Chemicals. Please click here for details on how to contact us about your 'REACH' enquiry.