How can we help you?

Products

My product is out of stock online, can you tell me if it is in my local store?

We are currently unable to offer this service. If a product is sold out online it is also likely to be sold out instore. This is because we regularly refresh the range of products we sell, so products can and do sell out quickly.

My product is not available in my size online, do you have any more stock in my size?

Our online offer represents the vast majority of stock in the company, so if it is sold out online it is also likely to be sold out in store. This is because we regularly refresh the range of products we sell, so products can and do sell out quickly.

Battery Information and Instructions:

Always:

• Make sure battery compartments are secure.
• Charge rechargeable batteries under adult supervision.
• Use batteries of the correct size and type.
• Fit batteries correctly observing the plus (+) and minus (-) marks on the battery and compartment.
• Replace a whole set of batteries at one time.
• Remove dead batteries from equipment and dispose of responsibly.
• Remove batteries from appliance that will not be used again for a long time.
• Remove rechargeable batteries from the product before recharging.
• Please remember that small button cells and AAA batteries should be kept away from young children as they could be easily swallowed. Seek medical advice if you believe a cell has been swallowed.

Never:

• Mix different types of batteries.
• Mix old and new batteries.
• Short circuit the supply terminals.
• Dispose of batteries in a fire.
• Attempt to recharge ordinary batteries. Non-rechargeable batteries are not to be recharged.

Waste batteries, including rechargeable batteries, can be taken back to any Debenhams store, or other retailer operating an in-store take back recycling scheme free of charge. There is no obligation to purchase when returning old batteries. Battery collection boxes are available in store - please ask staff for the location when disposing of your batteries.

I've got a question about a product, who can I contact?
TELEPHONE

Online clothing, health, beauty, home & furniture

Call: 0844 800 8877

Lines open: Monday to Friday, 8am - 11pm. Saturday & Sunday, 8am - 8pm


Contact our stores

Call: 0844 561 6161

Lines open: Monday to Friday, 8am - 11pm. Saturday & Sunday, 8am - 8pm


Online large electricals & laptops

Call: 0871 984 1922

Lines open: Monday to Friday, 9am - 5pm


Online flowers

Call: 0843 523 6121

Lines open: Monday to Friday, 9am - 5pm


Cameras & camcorders

Call: 0844 801 0787

Lines open: Monday to Friday 9am to 5pm


Online fitted bathrooms

Call: 0808 149 5973

Lines open: Monday - Thursday 8.30am - 8pm, Friday 8.30am - 7pm, Saturday 9am - 6pm, Sunday 11am - 6pm


Everything else

Call: 0844 561 6161

Lines open: Monday to Friday, 8am - 11pm. Saturday & Sunday, 8am - 8pm


EMAIL

If you can't find the answers to your questions on our website, please email us.

Please note it can take up to 48 hours to receive a response, so you may prefer to call us if urgent.