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Customer ratings and reviews

What information do I have to provide when submitting a rating and review?

When you submit a rating and review on the Debenhams Website and/or Facebook we request you provide the following information:

  • Your nickname
  • Your location (optional)
  • Email address (optional - if you do submit your email address we do not publish it, but request it to inform you whether your review has been published or rejected)
  • Beauty Club card number (optional)
What information will be published?

We publish the following details on the Debenhams Website and on Facebook:

  • Your nickname
  • Your location if provided
  • Your product rating and review

In addition, on the Facebook application you may have the opportunity to post various questions, reviews or other content.

Please note that you can change certain settings on Facebook related to the application through your account and privacy settings on Facebook.

As the content of this Privacy Policy may change from time to time we suggest that you periodically consult this Privacy Policy. Any changes to the Privacy Policy will be effective immediately.

Customer Ratings and Reviews Terms of Use

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Debenhams Retail plc ("Debenhams") on the Debenhams.com website (the "Website") and on the Facebook Ratings and Review application (together the "CRR Service"). Any personal data collected by the CRR Service will be processed in accordance with our Privacy Policy which is located on the Website. By using the CRR Service you acknowledge that you have read, understand and agree to be bound by these terms and conditions. By submitting any content on the CRR Service you agree for the content provided to be published on both Facebook and the Website.

By submitting any content on the CRR Service, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights thereto;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 13 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that personally attacks any person, not limited to, but including any employee of Debenhams.
  • that commercially solicits or advertises any other personal or commercial blogs or websites.
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation or that links to any obscene or offensive sites;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Debenhams (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.). harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit on the CRR Service, you grant Debenhams a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Debenhams' sole discretion. Debenhams reserves the right to change, condense or delete any content on Debenhams' website that Debenhams deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Debenhams does not guarantee that you will have any recourse through Debenhams to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Debenhams reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Debenhams, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Debenhams, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Debenhams and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.


Applicable Law

In the event of a dispute arising, English law will apply with the English courts having exclusive jurisdiction.