How can we help you?

International customers

International Orders

Four ways to shop:

1. Our international website - all items available for delivery to your home country
2. Our German website - items available for delivery to Germany, currency in Euros
3. Our UK/NI website - please note some items on this site cannot be delivered to certain countires
4. Our ROI website - items available for delivery to ROI addresses

Do you deliver to my country?

We now offer delivery from our website to 66 countries.

Delivery charges and lead times

International Table

*Delivery times are approximate. A working day is Monday - Friday and excludes public holidays.
**You can also order via our new German website. Please visit Debenhams.de.

We also offer a delivery service to the Republic of Ireland. For delivery to ROI addresses please visit our Irish website at debenhams.ie

How do I return a product?

You can return unwanted items via your local postal service. Please note our free return service does not apply for international orders.

Please follow the instructions below:

1. Repackage the product into the original packaging.
2. Complete the return label enclosed in your parcel, indicating your reason for the return, detach and enclose with your parcel.
3. Affix the returns label to the outside of your parcel.
4. Take the parcel to your local postal service and obtain a proof of postage.

If a product is faulty or damaged please contact our Customer services team to obtain a returns authorisation code before returning faulty goods.

Policy

If a product is faulty or damaged we will refund the original delivery charge* and the cost of returning the goods via your local postal service up to a maximum cost of £7.50 per kg. For products delivered within the EU, we will refund the original delivery charge for any product returned to us in accordance with the Distance Selling Regulations up to the same maximum cost, but we will not refund the cost of returning such goods. Please retain proof of postage and customs documentations including any details of any taxes paid.

*We will only refund the delivery charge if the complete order is faulty or damaged otherwise we will make a pro-rata payment.

What are the terms & conditions for international customers?

These terms apply to products ordered via the internet and relate to International orders only, being orders where, as applicable, delivery is to be made outside the UK.


For a list of countries to which we can deliver, visit Do you deliver to my country?

Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.


1. Seller


The Seller is Debenhams Retail Plc, a member of the Debenhams plc Group of Companies.
Registered in England and Wales at Companies House No. 83395. Registered Office 10 Brock Street, Regent's Place, London, NW1 3FG.
United Kingdom VAT registration number GB698797922
France VAT registration number FR30515315901
Spain VAT registration number ESN8260792J
Sweden VAT registration number SE502067834701
Germany VAT registration number DE266943375


2. Order process


2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - New Customers for information on how to place an order However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct email address we will send you an order confirmation email and order update email(s). These are neither order confirmation nor order acceptance from us.
2.5 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see point 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled.
2.6 The contract will be formed at the place of despatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with point 2.5 of these terms and conditions.
2.8 Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
2.9 Please note that for some international deliveries, any manufacturer warranty may not be valid, manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labeling requirements in the jurisdiction of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.
2.10 You are responsible for ensuring that the product you have ordered can be lawfully imported in to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are advised to make any necessary checks before ordering.
2.11 Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
2.12 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own records.