How can we help you?

International customers

International Orders

Three ways to shop:

1. Our international website - Shows products available for international delivery
2. Our UK/NI website - please note some items on this site cannot be delivered to certain countires
3. Our ROI website - items available for delivery to ROI addresses

Do you deliver to my country?

We offer a delivery service to the following countries, subject to terms and conditions. Delivery is FREE when you spend over £50.

Country Delivery Charge Delivery times (working days)*
Andorra £7.00 5 - 7
Anguilla £15.00 7 - 9
Antigua £15.00 6 - 9
Argentina £15.00 7 - 9
Aruba £15.00 7 - 10
Australia £14.00 8 - 10
Austria £7.00 5 - 7
Bahamas £15.00 6 - 9
Barbados £15.00 5 - 9
Belgium £7.00 4 - 7
Belize £15.00 7 - 9
Bermuda £15.00 6 - 9
Bolivia £15.00 7 - 12
Brazil £15.00 5 - 10
British Virgin Islands £15.00 6 - 9
Canada £10.00 5 - 10
Cayman Islands £15.00 6 - 9
Chile £15.00 6 - 9
Colombia £15.00 7 - 11
Costa Rica £15.00 7 - 10
Cuba £15.00 7 - 11
Dominica £15.00 6 - 9
Dominican Republic £15.00 6 - 9
Ecuador £15.00 7 - 10
El Salvador £15.00 7 - 9
Falkland Islands £15.00 7 - 11
Finland £7.00 5 - 8
France £7.00 5 - 6
French Guiana £15.00 7 - 9
Germany** £7.00 5 - 6
Gibraltar £7.00 5 - 7
Guadeloupe £15.00 6 - 9
Guatemala £15.00 7 - 9
Honduras £15.00 6 - 9
Israel £15.00 6 - 9
Italy £7.00 5 - 7
Jamaica £15.00 7 - 9
Kenya £15.00 6 - 9
Liechtenstein £7.00 5 - 7
Luxembourg £7.00 4 - 7
Martinique £15.00 5 - 9
Mexico £10.00 6 - 9
Monaco £7.00 5 - 7
Montserrat £15.00 7 - 9
Netherlands £7.00 4 - 7
New Caledonia £15.00 7 - 9
New Zealand £14.00 10 - 14
Nicaragua £15.00 7 - 9
Norway £7.00 5 - 9
Panama £15.00 7 - 11
Paraguay £15.00 7 - 9
Peru £15.00 7 - 9
Portugal £7.00 5 - 8
Puerto Rico £15.00 6 - 9
San Marino £7.00 5 - 7
Singapore £15.00 5 - 9
South Africa £15.00 5 - 9
Spain £7.00 5 - 6
Sweden £7.00 5 - 6
Switzerland £7.00 5 - 7
United States £10.00 5 - 10
Uruguay £15.00 7 - 9
US Virgin Islands £15.00 6 - 9
Venezuela £15.00 6 - 9

*Delivery times are approximate. A working day is Monday - Friday and excludes public holidays.

We also offer a delivery service to the Republic of Ireland. For delivery to ROI addresses please visit our Irish website at debenhams.ie

How do I return a product?

You can return unwanted items via your local postal service. Please note our free return service does not apply for international orders.

Please follow the instructions below:

1. Repackage the product into the original packaging.
2. Complete the return label enclosed in your parcel, indicating your reason for the return, detach and enclose with your parcel.
3. Affix the returns label to the outside of your parcel.
4. Take the parcel to your local postal service and obtain a proof of postage.

If a product is faulty or damaged please contact our Customer services team to obtain a returns authorisation code before returning faulty goods.

If a product is faulty or damaged we will refund the original delivery charge* and the cost of returning the goods via your local postal service up to a maximum cost of £7.50 per kg. For products delivered within the EU, we will refund the original delivery charge for any product returned to us in accordance with the Distance Selling Regulations up to the same maximum cost, but we will not refund the cost of returning such goods. Please retain proof of postage and customs documentations including any details of any taxes paid. Please contact our Customer services team to obtain a returns authorisation code before returning faulty goods.

*We will only refund the delivery charge if the complete order is faulty or damaged otherwise we will make a pro-rata payment.

Policy

If a product is faulty or damaged we will refund the original delivery charge* and the cost of returning the goods via your local postal service up to a maximum cost of £7.50 per kg. For products delivered within the EU, we will refund the original delivery charge for any product returned to us in accordance with the Distance Selling Regulations up to the same maximum cost, but we will not refund the cost of returning such goods. Please retain proof of postage and customs documentations including any details of any taxes paid.

*We will only refund the delivery charge if the complete order is faulty or damaged otherwise we will make a pro-rata payment.

What are the terms & conditions for international customers?

These terms apply to products ordered via the internet and relate to International orders only, being orders where, as applicable, delivery is to be made outside the UK.


For a list of countries to which we can deliver, visit Do you deliver to my country?

Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.


1. Seller


The Seller is Debenhams Retail Plc, a member of the Debenhams plc Group of Companies.
Registered in England and Wales at Companies House No. 83395. Registered Office 10 Brock Street, Regent's Place, London, NW1 3FG.
United Kingdom VAT registration number GB698797922
France VAT registration number FR30515315901
Spain VAT registration number ESN8260792J
Sweden VAT registration number SE502067834701
Germany VAT registration number DE266943375


2. Order process


2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - New Customers for information on how to place an order However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct email address we will send you an order confirmation email and order update email(s). These are neither order confirmation nor order acceptance from us.
2.5 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see point 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled.
2.6 The contract will be formed at the place of despatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with point 2.5 of these terms and conditions.
2.8 Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
2.9 Please note that for some international deliveries, any manufacturer warranty may not be valid, manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labeling requirements in the jurisdiction of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.
2.10 You are responsible for ensuring that the product you have ordered can be lawfully imported in to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are advised to make any necessary checks before ordering.
2.11 Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
2.12 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own records.

3. Payment


3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment. We do not accept giftcard payment for international delivery to France, Germany, Spain and Sweden. If paying by giftcard for delivery elsewhere, please make sure that you have enough money available to spend on it before placing your order otherwise we will be unable to accept it.
3.2 The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.
3.3 A delivery charge will be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.
3.5 A delivery charge will be applied at checkout, please view our delivery charges.
3.6 All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW

4. Delivery


4.1 All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.
Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.
4.2 Before placing an order, it is your responsibility to check that any products ordered from debenhams.com comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.
4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW

5. Cancellation


If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification, clearly personalised or unsealed audio or video recording or computer software). Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:
5.1 You can email our Online Customer Services Team at contact.int@debenhams.com. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us.
5.2 For instructions on how to return an order, please visit the Returns section (link to Online services> returns).
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW

6. Returns


6.1 In addition to your cancellation rights as described in point 5, we have an online refund policy, for further details please refer to the Returns section (link to returns).
6.2 You will be liable to pay the cost of returning unwanted products back to us.
6.3 Where a product is faulty, damaged or materially mis-described we will refund the original delivery charge and the cost of posting the products back to us via your local postal office up to a maximum of £7.50 per kg. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. We reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. You must email Online Customer Services to arrange your refund before returning your products.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW