How can we help you?

Product Recalls

Product safety is very important to us at Debenhams. Here are our Important safety notices



A decision has been taken to recall the ASHLEY THOMAS DOTTY MUGS following a recent report that there may be a potential safety issue. We are currently undertaking investigations into this problem with our manufacturer. However, we are recalling the product to ensure the continued safety and confidence of our customers. Although the product is safe to use in normal use, it is marked as ‘microwave safe’ and further product testing has found variances in handle temperature meaning that some mugs may exceed safe handling temperatures when used in a microwave.

Please click here for more information on this product.



Principles by Ben de Lisi Strap High Court

It has come to our attention that the heel attachment on our Principles By Ben de Lisi Strap High Court shoe has fallen below our rigorous quality standards and may detach during wear. This could cause a potential trip hazard. Debenhams is recalling these products as a precautionary measure to ensure the safety of its customers. Please return these products to store for a full refund or contact customer services.

Please click here for more information on this product.



Bluezoo Black and Grey Jogger

As the safety of Debenhams customers is a priority to us, we have regretfully made the decision to recall the below Children’s joggers following stringent testing which has highlighted that there may be a safety issue with the products.
We hope you understand that our customers are our priority and so, we are recalling the products to ensure the continued safety and confidence of our customers
Please return these products to store for a full refund or contact customer services.

Please click here for more information on this product.