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Guarantees

Guarantees information
Debenhams free 2 year lighting guarantee

  1. This guarantee applies to Debenhams brands only (Debenhams, Home Collection, Home Collection Basics and all Designers at Debenhams).  Please see individual product information which detail the items available with a 2 year guarantee.
  2. This guarantee excludes concession brands.'Kids Lighting' and 'Light bulbs' categories are also excluded. 
  3. Please retain proof of purchase and contact your local store or contact our customer helpline on 0344 800 8877.
  4. The guarantee will not cover:
    • Accidental damage (e.g. If the product has been dropped).
    • If the product has been used within a commercial/business environment.
    • Cosmetic damage during use (e.g. scratches, marks, dents).
    • Any loss encountered as a result of not being able to use the product (including indirect or consequential loss), or any loss over and above the purchase price of the original item.
    • Cleaning inspecting or servicing of the product.
    • Failure to follow the manufacturer's instructions and/or installation guidelines.
    • Intentional damage, misuse or neglect of the product.
    • Any defect in, or failure of, the electrical supply to the product.
    • Any defect of, or caused by, parts not supplied by Debenhams.
    • Normal wear and tear resulting from product use and exposure to the elements.
    • Any modification, adjustment, repair, disassembly or maintenance performed by any party other than Debenhams or its approved subcontractors.
    • Damage due to any other cause which does not result from a defect in materials and workmanship.
    • Any additional consumables such as light bulbs, batteries etc.
    • LED products (except integrated LED lights) (e.g. LED bulbs, Solar powered LED, Novelty LED, Battery-operated LED products etc.).
    • Goods bought and used outside the UK, Isle of Man, Channel Islands or Republic of Ireland.