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Missing, broken or faulty deliveries
- There is something missing from my order
We often send out orders in several different packages, so these may arrive at different times. Please be aware that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to Where is my order? to track your missing item(s).
- My item is received broken / faulty
If your item is delivered to you broken or faulty you have the right to either exchange, or refund that item. Please follow our normal returns procedure and choose reason code A when completing your returns form.
- I didn't receive my free gift
If you were expecting to have received a free gift with your delivery but haven't, please check the dispatch note which came in your delivery.
• If the free gift is listed as part of your order on your despatch note, please contact the customer services.
• If the free gift is not listed on your despatch note; the free gift is no longer available. Unfortunately free gift promotions are very popular and this can happen from time to time, please view our free gift terms & conditions.