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Returns, Exchanges & Refunds

Returns, exchanges and refunds information

Depending on the product type, you can make free returns via our stores, Royal Mail, Hermes parcelshop or our courier service. If you want to return items you've bought in store, please take them back to your local Debenhams store.

Returning UK Orders to Store

Cost - FREE

Size and weight restrictions - No restrictions apply

Opening Hours - See our store locator for store opening hours


How do I use this service?


Step 1 -

You can exchange or refund your order at any UK or Northern Ireland Debenhams store.

Step 2 -

Take your receipt, or a print-out of your order confirmation or the despatch note, as well as your payment card and the product you wish to return or exchange to any till within the store.

Refunds

If you do not have the original payment card with you, the adviser will offer you an exchange or a refund onto a Debenhams gift card.

Exchanges

We will add any remaining value to your account if the only item available for exchange is a lower price to the price at which you bought the original product. If you do not have the original payment card with you, the adviser will offer to add any remaining value to a Debenhams gift card.

What products are excluded from this service?

To return any of the below listed items please click on the product type for contact details:


Flooring
Litecraft lighting
Luggage
Walls and floor tiles
Wallpaper, wall art & paint
JML
Arthur Price
Swesky & Clarity jewellery
Cameras & camcorders
Cross trainers, Treadmills, Exercise bikes and Home gyms
Ready Made Curtains
Rugs

Unfortunately our Furniture items are excluded from this service. Please visit furniture returns for more details.

If you ordered your item online and your confirmation email contained information from one of the following Debenhams partnership websites please visit the appropriate website for details on returns.

debenhamsplus.com
debenhamstailoredshirts.com
debenhamsflowers.com
debenhamscurtains.com
debenhamswines.com
debenhamshampers.com
debenhamspersonalisedgifts.com

See A-Z guide below for all brands that must be returned to the same Debenhams store that you bought them from. If you do not know which store your item was purchased in please contact our customer service team to find your nearest Debenhams store that stock your brand.

  1. 0-9
  2. A
  3. B
  4. C
  5. D
  6. E
  7. F
  8. G
  9. H
  10. I
  11. J
  12. K
  13. L
  14. M
  15. N
  16. O
  17. P
  18. Q
  19. R
  20. S
  21. T
  22. U
  23. V
  24. W
  25. X
  26. Y
  27. Z
Activity Superstore Adesso Adidas Fitness Equipment Aerosoles Aftershock London Alan Hannah Devoted Alexon Alice + You Almari Amaya Amblers Amblers Safety Amy Butler Anatomic Gel Anmol Ann Harvey Anne Klein Ariella Arthur Price Ashley Wilde AS by Anna Smith A Star is Born Atelier 61 AuriumAurium Aurora Ayarisa Aynsley China Azor
Babycham Ballentina Bamboo Banyan Barbara Hulanicki Barneys BCE Bear Grylls Bedeck Belle by Badgley Mischka Belleek Living Beloved Belvia Ben Sherman Suits Benjamin Adams Betsy Betty Jackson Jewellery Birkenstock Birkenstock Kids Binky Felstead Blowfish Bosideng London Branded Ego British Ceramic Tiles Bronx Buckley London Bugatti Burton Butterfly by Matthew Williamson Jewellery
Camel Active Camper Canon Carina e Carina Caran D'ache Carvela Carvela Comfort Centaur Big & Tall Chase 7 Chatham Christy Chipmunks Clarity Jewellery Clean Heels Cliimo Closet Coach Coast Coles Calligraphy Conkca London Conran Contour Converse Cotswold Craghoppers Crocs Cross Cultured London Curtina Cutie
D is for Diamond Dalvey Damned Delux Damsel in a Dress Daniele Donati Dare 2b Darling Dash Dex by Kingsley DKNY Diamonfire Disney Divaz Dolce & Gabbana Dolcis Dorothy Perkins Dr Martens Dreams n Drapes Dune Dunlop Dunlop Wellies
Earth Spirit Eastex Ecco El Naturalista Emporio Armani English Pewter Enrico Benetti Evans
Fable Faber Castell Fantasy Featuring Fendon 1919 Ferrari Feverfish Filofax Fisher Space Pen Floormaker Fly London Frank Wright Freestep Fresco Front Front Up Rugby Fuji
Gabor Galway Living Gaventa GBS Genuine Gemstone Gionni Accessories Girls on Film Goddiva Gola Goodwin Smith Graf von Faber Castell Graham & Brown Graham & Brown Kids Graham & Brown Platinum Grupo Halcon Gucci
Hailey Hailey Logan Hammond & Co Harlequin Harlequin Momentum Havianas Head over Heels Heavenly Feet Helena Springfield Hello Kitty Help for Heroes Hemmingway Designs Hey Dude Shoes Hispanitas Hoofprints Hot Diamonds Hot Squash Hotel
Ice Of London Ikon Indulgence Iska Izabel London
J by Jasper Conran Suits Jacques Vert Jailbird Jasmine Jasper Conran @ Tripp Jasper Conran Jewellery Jeff Banks Home Jessica Wright JML Joe Browns Johnson Tiles Jolie Moi Jon Richard Josef Seibel Joshua Thomas Julien McDonald Wallpaper Jumpo Julie Dodsworth JVC
Kaliko Kangaroos Karl Jackson Keddo Keen Kelly Hoppen Kennett Timepieces Keros Ceramica KG Kurt Geiger Kingsley Pens Klikka Koo-Ture Kronotex Kyoto Pearl
La Fabricca LaBante London Laced In Love Lamy Lands' End Lascana Laura Ashley Laurence Llewelyn-Bowen LC Designs Le Creuset LED Lenser Lemon Ribbon Letts Lexar lexibook Limehaus Lipsy Footwear Lipstick Boutique Litecraft Little Misdress Little Mistress Little Sanderson Lonsdale Lotus Lotus Lotus Since 1759 Lotus Slippers Love Story
Madam Rage Made by Stitch Mandi Maranda Marazzi Marcel Wanders Marco Tozzi Maria Lya Marta Jonsson Marvel Melka Casualwear Mephisto Merrell Michael Kors Mikey London Minuet Miss KG Miss Selfridge Moissanite Monsoon Monsoon Home Montegrappa Montgomery Mood Morris & Co Moshi Monsters Mr Freedom MSE UK Murano 1291
n AND willow Naturalizer Neon Rose Nicole Lee Nikon Nine West Nordikas Norvic
Oasis Oakley Occasions Olympus Orien Love Ossie Clark London
Paco Milan Padders Panama Jack Panasonic Parador Parfois Parker Paper Dolls Pavigres Pawprints Peacock Blue Loft Collection Pentax Petals Peter Kaiser Phase Eight Pierre Cardin Pikolinos Pineapple Jewellery Pineapple Fitness Equipment Pineapple Womenswear Pink by Paradox London Piscador Pixie Planet POD Polo Ralph Lauren Poppy Lux Porcelanosa Portobello W11 Porsche Design Prada Prada Linea Rossa Praslin Precious Moments Precis Primehide Premier Principles by Ben de Lisi Jewellery Pure Luxuries London Pussycat London
Racing Green Menswear Racing Green Suits Ragged Rose Raging Bull Ralph Ralph Lauren Ravel Ray Ban Ray Ban Polar Rebecca Rectella Red Herring Jewellery Red Herring Suits Reebok Fitness Equipment Regatta Relax Slippers Remonte Rieker Riva Roberto Vianni Rock-a-Bye Rosie Rockport Rohde Roland Cartier Rollasole Rosie Fortescue Ruby Rocks Ruby Ray
Sanderson Samsonite Samsung Samya Scion Scott & Taylor Secrid Selected Homme Series by Helena Springfield Shark Sheaffer Sheridan Sight Station Simply Dinny By Dinny Hall Simply Silver Sistaglam Skechers Sony Sophie Conran Sovereign Star by Julien Macdonald Jewellery Story by Kranz & Ziegler Stratton Studio 8 Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Sugarhill Boutique Sundour Sunlover Superfresco Superfresco Easy Superfresco Paintables Swesky Jewellery Swish Curtain Poles
Tamaris Tenki The Flexx Thomas Nash Threads Timberland Tog 24 Travel Blue Travel Insurance Trespass Tripp Troika Trollied Dolly Tru Living Tru Virtu Truth
Urban Junk Ultimo Uttam Boutique Uttam Kids
V & A Van Dal Vans Venture Photography Versace Villeroy and Boch Vince Camuto Voodoo Vixen Voulez Vous
Wallis Wallace Sacks Walltastic Warehouse Waterman Westco Flooring Whiteheads Widdop Bingham Windsmoor Wolf & Whistle Wooltimate
Xti
Yankee Candle Yard O Led Yumi Yumi Girl
Zaxy Ziba Zibi London Zooligans

Please be aware that the above returns process is subject to the returns, exchange and refunds policy.

Returning UK orders by post office

Cost - FREE

Size and weight restrictions - under 5kg in weight and 61cm x 46cm x 46cm in size

Estimated Return Time - Up to 10 working days (Monday-Friday, excluding bank holidays)

Opening Hours - See the post office Branch Finder for opening hours


When should I use this service?

  • If your parcel is small enough for the post office.
  • If there is a post office within a convenient radius for you.
  • If none of the exclusions apply

How do I use this service?

You can return items to us via Royal Mail using the returns label which comes enclosed with your parcel. If your parcel does not contain a returns label please print off a new label.

Step 1 -

Repackage the goods in the original packaging (or a suitable alternative) and complete the returns form on your despatch note, indicating your reason for return.

Step 2 -

Attach the returns label to the outside of the packaging, making sure that it is fully visible and not obscured with tape or packaging. If returning multiple parcels, please ensure you tape the correct label to each parcel.

Step 3 -

Simply enclose the returns form in your parcel and drop it off at your nearest post office.

Refunds

Your refund will automatically be processed once the returned order has been received back at our warehouse. It can then take your card provider 3 to 5 working days (Monday-Friday, excluding bank holidays) to credit your account. Please retain your proof of postage until you have received your refund.

Exchanges

To arrange an exchange please contact our customer service team. You will then be instructed to follow the above returns process, and an exchange will be sent to you as soon as possible.

What products are excluded from this service?

  • If you have purchased your item(s) in store you can only return items back to store.
  • Unfortunately our furniture items are excluded from this service. Please visit our furniture returns for further details.
  • Any parcels that exceed 5kg in weight and 61cm x 46cm x 46cm in size will need to be charged at standard Royal Mail charges if returned via this service.
  • To return any of the below listed items please click on the product type below for contact details:

    Flooring
    Litecraft lighting
    Luggage
    Walls and floor tiles
    Wallpaper, wall art & paint
    JML
    Arthur Price
    Swesky & Clarity jewellery
    Cameras & camcorders
    Cross trainers, Treadmills, Exercise bikes and Home gyms
    Ready Made Curtains
    Rugs
  • If you ordered your item online and your confirmation email contained information from one of the following Debenhams partnership websites please visit the appropriate website for details on returns.
    debenhamsplus.com
    debenhamstailoredshirts.com
    debenhamsflowers.com
    debenhamscurtains.com
    debenhamswines.com
    debenhamshampers.com
    debenhamspersonalisedgifts.com
  • Please be aware that the above returns process is subject to the returns, exchange and refunds policy.

    Returning UK Orders by Hermes Parcelshop

    Cost - FREE

    Size and weight restrictions - 15kg in weight and 120 x 60 x 60cm in size

    Estimated Return Time - Up to 10 working days (Monday-Friday, excluding bank holidays)

    Opening Hours - See the Hermes parcelshop finder for opening hours

    When should I use this service?

    • If your parcel is too large or heavy for the post office.
    • If there is a Hermes parcelshop within a convenient radius for you.
    • If none of the product exclusions apply


    How do I use this service?

    Step 1 -

    Please print out a Hermes returns label. In order to confirm that you are eligible for this service you will either need your 16 digit barcode number, which can be found on the label attached to the parcel's original packaging, or the address that your parcel was originally sent to.

    Step 2 -

    Repackage the goods in the original packaging (or a suitable alternative), attach the Hermes returns label to the outside of the packaging, making sure that it is fully visible and not obscured with tape or packaging. If returning multiple parcels, please ensure you tape the correct label to each parcel.

    Step 3 -

    Simply enclose the returns form in your parcel and drop it off at your nearest Hermes Parcelshop.

    Refunds

    Your refund will automatically be processed once the returned order has been received back at our warehouse. It can then take your card provider 3 to 5 working days (Monday-Friday, excluding bank holidays) to credit your account. Please retain your proof of postage until you have received your refund.

    Exchanges

    To arrange an exchange please contact our customer service team. You will then be instructed to follow the above returns process, and an exchange will be sent to you as soon as possible.

    What products are excluded from this service?

  • If you have purchased your item(s) in store you can only return items back to store.
  • Unfortunately our furniture items are excluded from this service. Please visit our furniture returns for further details.
  • To return any of the below listed items please click on the product type below for contact details:

  • Flooring
    Litecraft lighting
    Luggage
    Walls and floor tiles
    Wallpaper, wall art & paint
    JML
    Arthur Price
    Swesky & Clarity jewellery
    Cameras & camcorders
    Cross trainers, Treadmills, Exercise bikes and Home gyms
    Ready Made Curtains
    Rugs

    Please see A-Z guide below for all excluded brands. To return any of these items please follow the instructions on your despatch note.

    1. 0-9
    2. A
    3. B
    4. C
    5. D
    6. E
    7. F
    8. G
    9. H
    10. I
    11. J
    12. K
    13. L
    14. M
    15. N
    16. O
    17. P
    18. Q
    19. R
    20. S
    21. T
    22. U
    23. V
    24. W
    25. X
    26. Y
    27. Z
    Activity Superstore Adesso Adidas Fitness Equipment Aerosoles Aftershock London Alan Hannah Devoted Alexon Alice + You Almari Amaya Amblers Amblers Safety Amy Butler Anatomic Gel Anmol Ann Harvey Anne Klein Ariella Arthur Price Ashley Wilde AS by Anna Smith A Star is Born Atelier 61 AuriumAurium Aurora Ayarisa Aynsley China Azor
    Babycham Ballentina Bamboo Banyan Barbara Hulanicki Barneys BCE Bear Grylls Bedeck Belle by Badgley Mischka Belleek Living Beloved Belvia Ben Sherman Suits Benjamin Adams Betsy Betty Jackson Jewellery Birkenstock Birkenstock Kids Binky Felstead Blowfish Bosideng London Branded Ego British Ceramic Tiles Bronx Buckley London Bugatti Burton Butterfly by Matthew Williamson Jewellery
    Camel Active Camper Canon Carina e Carina Caran D'ache Carvela Carvela Comfort Centaur Big & Tall Chase 7 Chatham Christy Chipmunks Clarity Jewellery Clean Heels Cliimo Closet Coach Coast Coles Calligraphy Conkca London Conran Contour Converse Cotswold Craghoppers Crocs Cross Cultured London Curtina Cutie
    D is for Diamond Dalvey Damned Delux Damsel in a Dress Daniele Donati Dare 2b Darling Dash Dex by Kingsley DKNY Diamonfire Disney Divaz Dolce & Gabbana Dolcis Dorothy Perkins Dr Martens Dreams n Drapes Dune Dunlop Dunlop Wellies
    Earth Spirit Eastex Ecco El Naturalista Emporio Armani English Pewter Enrico Benetti Evans
    Fable Faber Castell Fantasy Featuring Fendon 1919 Ferrari Feverfish Filofax Fisher Space Pen Floormaker Fly London Frank Wright Freestep Fresco Front Front Up Rugby Fuji
    Gabor Galway Living Gaventa GBS Genuine Gemstone Gionni Accessories Girls on Film Goddiva Gola Goodwin Smith Graf von Faber Castell Graham & Brown Graham & Brown Kids Graham & Brown Platinum Grupo Halcon Gucci
    Hailey Hailey Logan Hammond & Co Harlequin Harlequin Momentum Havianas Head over Heels Heavenly Feet Helena Springfield Hello Kitty Help for Heroes Hemmingway Designs Hey Dude Shoes Hispanitas Hoofprints Hot Diamonds Hot Squash Hotel
    Ice Of London Ikon Indulgence Iska Izabel London
    J by Jasper Conran Suits Jacques Vert Jailbird Jasmine Jasper Conran @ Tripp Jasper Conran Jewellery Jeff Banks Home Jessica Wright JML Joe Browns Johnson Tiles Jolie Moi Jon Richard Josef Seibel Joshua Thomas Julien McDonald Wallpaper Jumpo Julie Dodsworth JVC
    Kaliko Kangaroos Karl Jackson Keddo Keen Kelly Hoppen Kennett Timepieces Keros Ceramica KG Kurt Geiger Kingsley Pens Klikka Koo-Ture Kronotex Kyoto Pearl
    La Fabricca LaBante London Laced In Love Lamy Lands' End Lascana Laura Ashley Laurence Llewelyn-Bowen LC Designs Le Creuset LED Lenser Lemon Ribbon Letts Lexar lexibook Limehaus Lipsy Footwear Lipstick Boutique Litecraft Little Misdress Little Mistress Little Sanderson Lonsdale Lotus Lotus Lotus Since 1759 Lotus Slippers Love Story
    Madam Rage Made by Stitch Mandi Maranda Marazzi Marcel Wanders Marco Tozzi Maria Lya Marta Jonsson Marvel Melka Casualwear Mephisto Merrell Michael Kors Mikey London Minuet Miss KG Miss Selfridge Moissanite Monsoon Monsoon Home Montegrappa Montgomery Mood Morris & Co Moshi Monsters Mr Freedom MSE UK Murano 1291
    n AND willow Naturalizer Neon Rose Nicole Lee Nikon Nine West Nordikas Norvic
    Oasis Oakley Occasions Olympus Orien Love Ossie Clark London
    Paco Milan Padders Panama Jack Panasonic Parador Parfois Parker Paper Dolls Pavigres Pawprints Peacock Blue Loft Collection Pentax Petals Peter Kaiser Phase Eight Pierre Cardin Pikolinos Pineapple Jewellery Pineapple Fitness Equipment Pineapple Womenswear Pink by Paradox London Piscador Pixie Planet POD Polo Ralph Lauren Poppy Lux Porcelanosa Portobello W11 Porsche Design Prada Prada Linea Rossa Praslin Precious Moments Precis Primehide Premier Principles by Ben de Lisi Jewellery Pure Luxuries London Pussycat London
    Racing Green Menswear Racing Green Suits Ragged Rose Raging Bull Ralph Ralph Lauren Ravel Ray Ban Ray Ban Polar Rebecca Rectella Red Herring Jewellery Red Herring Suits Reebok Fitness Equipment Regatta Relax Slippers Remonte Rieker Riva Roberto Vianni Rock-a-Bye Rosie Rockport Rohde Roland Cartier Rollasole Rosie Fortescue Ruby Rocks Ruby Ray
    Sanderson Samsonite Samsung Samya Scion Scott & Taylor Secrid Selected Homme Series by Helena Springfield Shark Sheaffer Sheridan Sight Station Simply Dinny By Dinny Hall Simply Silver Sistaglam Skechers Sony Sophie Conran Sovereign Star by Julien Macdonald Jewellery Story by Kranz & Ziegler Stratton Studio 8 Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Sugarhill Boutique Sundour Sunlover Superfresco Superfresco Easy Superfresco Paintables Swesky Jewellery Swish Curtain Poles
    Tamaris Tenki The Flexx Thomas Nash Threads Timberland Tog 24 Travel Blue Travel Insurance Trespass Tripp Troika Trollied Dolly Tru Living Tru Virtu Truth
    Urban Junk Ultimo Uttam Boutique Uttam Kids
    V & A Van Dal Vans Venture Photography Versace Villeroy and Boch Vince Camuto Voodoo Vixen Voulez Vous
    Wallis Wallace Sacks Walltastic Warehouse Waterman Westco Flooring Whiteheads Widdop Bingham Windsmoor Wolf & Whistle Wooltimate
    Xti
    Yankee Candle Yard O Led Yumi Yumi Girl
    Zaxy Ziba Zibi London Zooligans

    If you ordered your item online and your confirmation email contained information from one of the following Debenhams partnership websites please visit the appropriate website for details on returns.

    debenhamsplus.com
    debenhamstailoredshirts.com
    debenhamsflowers.com
    debenhamscurtains.com
    debenhamswines.com
    debenhamshampers.com
    debenhamspersonalisedgifts.com


    Please be aware that the above returns process is subject to the returns, exchange and refunds policy.

    Returning UK orders by courier

    Cost - FREE

    Size and weight restrictions - 15kg in weight and 120 x 60 x 60cm in size

    Estimated Return Time - Up to 10 working days (Monday-Friday, excluding bank holidays)

    Collection time - Pre-arranged collection time

    When should I use this service?

    • If you are unable to reach a Hermes Parcelshop, the post office or a local Debenhams store.
    • If none of the product exclusions apply


    How do I use this service?

    Our courier collection service can vary so please follow the instructions on your despatch note and the information below carefully.

    Step 1 -

    To book a courier for collection you can either call the number on the outside of your parcel or you can find the correct number in contact us. In some instances you may be able to arrange the collection online via the Hermes website. You will need either your 16 digit barcode number, which can be found on the label attached to the parcel's original packaging, or the original address that your parcel was sent to in order to book a collection online.

    Step 2 -

    If you have booked your parcel’s collection online you will be prompted to print off a PDF returns label. If you have arranged your collection over the phone you can use the returns label on your despatch note.

    Step 3 -

    Repackage the goods in the original packaging (or a suitable alternative), attach the returns label to the outside of the packaging and complete the returns form on your despatch note, indicating your reason for return. Simply enclose the returns form in your parcel.

    Refunds

    Your refund will automatically be processed once the returned order has been received back at our warehouse. It can then take your card provider 3 to 5 working days (Monday-Friday, excluding bank holidays) to credit your account. Please retain your proof of postage until you have received your refund.

    Exchanges

    To arrange an exchange please contact our customer service team. You will then be instructed to follow the above returns process, and an exchange will be sent to you as soon as possible.

    What products are excluded from this service?

  • If you have purchased your item(s) in store you can only return items back to store.
  • Unfortunately our furniture items are excluded from this service. Please visit our furniture returns for further details.
  • To return any of the below listed items please click on the product type below for contact details:

  • Flooring
    Litecraft lighting
    Luggage
    Walls and floor tiles
    Wallpaper, wall art & paint
    JML
    Arthur Price
    Swesky & Clarity jewellery
    Cameras & camcorders
    Cross trainers, Treadmills, Exercise bikes and Home gyms
    Ready Made Curtains
    Rugs

    Please see A-Z guide below for all excluded brands. To return any of these items please follow the instructions on your despatch note.

    1. 0-9
    2. A
    3. B
    4. C
    5. D
    6. E
    7. F
    8. G
    9. H
    10. I
    11. J
    12. K
    13. L
    14. M
    15. N
    16. O
    17. P
    18. Q
    19. R
    20. S
    21. T
    22. U
    23. V
    24. W
    25. X
    26. Y
    27. Z
    Activity Superstore Adesso Adidas Fitness Equipment Aerosoles Aftershock London Alan Hannah Devoted Alexon Alice + You Almari Amaya Amblers Amblers Safety Amy Butler Anatomic Gel Anmol Ann Harvey Anne Klein Ariella Arthur Price Ashley Wilde AS by Anna Smith A Star is Born Atelier 61 AuriumAurium Aurora Ayarisa Aynsley China Azor
    Babycham Ballentina Bamboo Banyan Barbara Hulanicki Barneys BCE Bear Grylls Bedeck Belle by Badgley Mischka Belleek Living Beloved Belvia Ben Sherman Suits Benjamin Adams Betsy Betty Jackson Jewellery Birkenstock Birkenstock Kids Binky Felstead Blowfish Bosideng London Branded Ego British Ceramic Tiles Bronx Buckley London Bugatti Burton Butterfly by Matthew Williamson Jewellery
    Camel Active Camper Canon Carina e Carina Caran D'ache Carvela Carvela Comfort Centaur Big & Tall Chase 7 Chatham Christy Chipmunks Clarity Jewellery Clean Heels Cliimo Closet Coach Coast Coles Calligraphy Conkca London Conran Contour Converse Cotswold Craghoppers Crocs Cross Cultured London Curtina Cutie
    D is for Diamond Dalvey Damned Delux Damsel in a Dress Daniele Donati Dare 2b Darling Dash Dex by Kingsley DKNY Diamonfire Disney Divaz Dolce & Gabbana Dolcis Dorothy Perkins Dr Martens Dreams n Drapes Dune Dunlop Dunlop Wellies
    Earth Spirit Eastex Ecco El Naturalista Emporio Armani English Pewter Enrico Benetti Evans
    Fable Faber Castell Fantasy Featuring Fendon 1919 Ferrari Feverfish Filofax Fisher Space Pen Floormaker Fly London Frank Wright Freestep Fresco Front Front Up Rugby Fuji
    Gabor Galway Living Gaventa GBS Genuine Gemstone Gionni Accessories Girls on Film Goddiva Gola Goodwin Smith Graf von Faber Castell Graham & Brown Graham & Brown Kids Graham & Brown Platinum Grupo Halcon Gucci
    Hailey Hailey Logan Hammond & Co Harlequin Harlequin Momentum Havianas Head over Heels Heavenly Feet Helena Springfield Hello Kitty Help for Heroes Hemmingway Designs Hey Dude Shoes Hispanitas Hoofprints Hot Diamonds Hot Squash Hotel
    Ice Of London Ikon Indulgence Iska Izabel London
    J by Jasper Conran Suits Jacques Vert Jailbird Jasmine Jasper Conran @ Tripp Jasper Conran Jewellery Jeff Banks Home Jessica Wright JML Joe Browns Johnson Tiles Jolie Moi Jon Richard Josef Seibel Joshua Thomas Julien McDonald Wallpaper Jumpo Julie Dodsworth JVC
    Kaliko Kangaroos Karl Jackson Keddo Keen Kelly Hoppen Kennett Timepieces Keros Ceramica KG Kurt Geiger Kingsley Pens Klikka Koo-Ture Kronotex Kyoto Pearl
    La Fabricca LaBante London Laced In Love Lamy Lands' End Lascana Laura Ashley Laurence Llewelyn-Bowen LC Designs Le Creuset LED Lenser Lemon Ribbon Letts Lexar lexibook Limehaus Lipsy Footwear Lipstick Boutique Litecraft Little Misdress Little Mistress Little Sanderson Lonsdale Lotus Lotus Lotus Since 1759 Lotus Slippers Love Story
    Madam Rage Made by Stitch Mandi Maranda Marazzi Marcel Wanders Marco Tozzi Maria Lya Marta Jonsson Marvel Melka Casualwear Mephisto Merrell Michael Kors Mikey London Minuet Miss KG Miss Selfridge Moissanite Monsoon Monsoon Home Montegrappa Montgomery Mood Morris & Co Moshi Monsters Mr Freedom MSE UK Murano 1291
    n AND willow Naturalizer Neon Rose Nicole Lee Nikon Nine West Nordikas Norvic
    Oasis Oakley Occasions Olympus Orien Love Ossie Clark London
    Paco Milan Padders Panama Jack Panasonic Parador Parfois Parker Paper Dolls Pavigres Pawprints Peacock Blue Loft Collection Pentax Petals Peter Kaiser Phase Eight Pierre Cardin Pikolinos Pineapple Jewellery Pineapple Fitness Equipment Pineapple Womenswear Pink by Paradox London Piscador Pixie Planet POD Polo Ralph Lauren Poppy Lux Porcelanosa Portobello W11 Porsche Design Prada Prada Linea Rossa Praslin Precious Moments Precis Primehide Premier Principles by Ben de Lisi Jewellery Pure Luxuries London Pussycat London
    Racing Green Menswear Racing Green Suits Ragged Rose Raging Bull Ralph Ralph Lauren Ravel Ray Ban Ray Ban Polar Rebecca Rectella Red Herring Jewellery Red Herring Suits Reebok Fitness Equipment Regatta Relax Slippers Remonte Rieker Riva Roberto Vianni Rock-a-Bye Rosie Rockport Rohde Roland Cartier Rollasole Rosie Fortescue Ruby Rocks Ruby Ray
    Sanderson Samsonite Samsung Samya Scion Scott & Taylor Secrid Selected Homme Series by Helena Springfield Shark Sheaffer Sheridan Sight Station Simply Dinny By Dinny Hall Simply Silver Sistaglam Skechers Sony Sophie Conran Sovereign Star by Julien Macdonald Jewellery Story by Kranz & Ziegler Stratton Studio 8 Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Sugarhill Boutique Sundour Sunlover Superfresco Superfresco Easy Superfresco Paintables Swesky Jewellery Swish Curtain Poles
    Tamaris Tenki The Flexx Thomas Nash Threads Timberland Tog 24 Travel Blue Travel Insurance Trespass Tripp Troika Trollied Dolly Tru Living Tru Virtu Truth
    Urban Junk Ultimo Uttam Boutique Uttam Kids
    V & A Van Dal Vans Venture Photography Versace Villeroy and Boch Vince Camuto Voodoo Vixen Voulez Vous
    Wallis Wallace Sacks Walltastic Warehouse Waterman Westco Flooring Whiteheads Widdop Bingham Windsmoor Wolf & Whistle Wooltimate
    Xti
    Yankee Candle Yard O Led Yumi Yumi Girl
    Zaxy Ziba Zibi London Zooligans

    If you ordered your item online and your confirmation email contained information from one of the following Debenhams partnership websites please visit the appropriate website for details on returns.

    debenhamsplus.com
    debenhamstailoredshirts.com
    debenhamsflowers.com
    debenhamscurtains.com
    debenhamswines.com
    debenhamshampers.com
    debenhamspersonalisedgifts.com


    Please be aware that the above returns process is subject to the returns, exchange and refunds policy.

    Returning International Orders

    Cost -

    Up to £7.50 per kg. Reason for return
      Faulty or damaged Other
    Delivery cost refunded* Yes Yes
    Return cost refunded* Yes No

    *Up to £7.50 per kg.



    Estimated Return time - Dependent on local postal service

    Opening Hours - Dependent on local postal service


    How do I use this service?

    If your order is faulty or damaged please contact our customer services team to obtain a returns authorisation code before returning any faulty or damaged goods. This will allow us to cover the relevant costs for delivery and/or return. If you wish to return your items for any other reason please be aware that charges from your local postal service will apply.

    Step 1 -

    Please contact our customer service team to obtain your authorisation code.

    Step 2 -

    Repackage the goods in the original packaging (or a suitable alternative), attach the returns label to the outside of your parcel and complete the returns form on your despatch note, indicating your reason for return. Simply enclose the returns form in your parcel and drop it off at your nearest post office.

    Refunds

    We will process your return within 24 hours of receiving your return back at our warehouse in the UK. You should expect to see your refund in your account within 5 working days (Monday-Friday, excluding global bank holidays) once you have received your 'Return refund complete' update email, please note some local banks may take longer than 5 working days to process refund payment.

    Exchanges

    Unfortunately we are unable to provide exchanges for international orders. Please return your item for a refund and place a new order.

    What products are excluded from this service?

    For reasons of health and hygiene we are unable to refund the following products:

    • Pierced earrings and other pierced body jewellery unless faulty.
    • Quilts, duvets and pillows, once the original packaging has been opened or damaged unless faulty.
    • Underwear/lingerie, control wear, hosiery and swimwear, unless the hygiene strips and tags are still in place and packaging remains undamaged unless faulty.
    • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.
    • No exchange or refund on grounds of Health & Safety unless faulty or purple barb in place.

    This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.


    Please be aware that all of the above returns processes are subject to the returns and refunds policy.

    Can I track the progress of my return?

    The majority of our returned orders can be tracked using our parcel tracker. The status updates for your order are explained below. If your return does not include this service please look out for your “return complete” email.

    Status Description
    Return in progress We are processing your return.
    Return received Your return has been received. However, if goods have been addressed to the incorrect warehouse there may be a short delay in your refund being processed while the goods are being re-directed.
    Return refund complete We have processed your return.
    Please note: Some banks may take longer than others to process refunds.
    When will I receive my refund?

    In-store Refunds

    It can take your card provider 3 to 5 days working days (Monday to Friday, excluding bank holidays) to credit your account, and we are unable to process a refund onto a card without the cardholder present.

    Refunds via Royal mail, Hermes parcelshop or our courier service

    A refund will be processed once your returned item has arrived back at our warehouse, which can take up to 10 working day (Monday to Friday, excluding bank holidays). It can then take 3 to 5 working days for your card provider to credit your account once you have received your 'Return refund complete' update email.

    International Refunds

    Once we have received your return at our warehouse we will process your refund within 24 hours. Your refund should show on your account within 5 working days (Monday to Friday, excluding global bank holidays) once you have received your 'Return refund complete' update email. Please note some banks may take longer than 5 working days to process refund payment.

    Late refunds

    If you have not received your refund and it has been 10 working days since receiving your 'Return refund complete' update email, please contact our customer services team.

    When will I receive my exchange?

    In-store exchanges

    All in-store exchanges are processed immediately when you visit the till.

    Exchanges via Royal mail, Hermes parcelshop or our courier service

    All exchanges are sent once an exchange has been agreed with our customer service team.

    International Exchanges

    Unfortunately we are unable to provide exchanges for international orders.

    What is the returns and refunds policy?

    • Subject to exceptions, Debenhams is happy to exchange or refund your purchase within 28 days of delivery, for Click & Collect orders the 28 days starts after you have received your 'Order Ready for Collection' email.
    • Your refund will be credited to the original payment card. If you have used a Debenhams gift or beauty club card your refund will automatically be credited to the original gift or beauty club card.
    • Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.
    • We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
    • This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.

    What is your Christmas returns policy?

    Items purchased as gifts can be exchanged in store until 31st January 2015. Exclusions apply.

    What products are excluded from the returns and refunds policy?

    Please check the individual product page(s) to confirm whether your item is eligible for return. We are unable to offer an exchange or refund on gift experiences, beds, custom made and altered items unless they are mis-described or are faulty. We are also unable to offer an exchange or refund on orders delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies, where the product was damaged following acceptance by these locations on your behalf.

    For reasons of health and hygiene we are unfortunately unable to exchange or refund the following products:

    • Cosmetics/fragrance once the original packaging has been opened, unless faulty.
    • Pierced earrings and other pierced body jewellery unless faulty.
    • Quilts, duvets and pillows, once the original packaging has been opened or damaged unless faulty.
    • Gift food and products containing alcohol, unless faulty.
    • Underwear/lingerie, control wear, hosiery and swimwear, unless the hygiene strips and tags are still in place and packaging remains undamaged.
    • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.

    This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizen’s advice bureau.

    Can I return an item that was on promotion?

    For items discounted by 50% or more -

  • You can return your purchase to any Debenhams store within 7 working days following the date of delivery for a full refund. Thereafter we will be happy to provide you with an exchange or refund onto a gift card within 28 days of delivery.
  • You can return via our courier network or via the Post Office for a full refund on to your original payment card.
  • Can I return an item if it was purchased using a gift card?

    If you have used a Debenhams gift card your refund will automatically be credited to the gift card that was originally used for payment.

    Can I return my item without a receipt?

    In-store purchases

    Yes you can, however you will only be able to exchange your in-store purchase for other products (exclusions apply) and this can only be done if the tags are still attached and the item is taken to a Debenhams store.

    Online Purchases

    Yes you can, as long as you repackage a print-out of your order confirmation or the despatch note that came with your parcel when you return your item(s). If you have lost all possible proof of purchase you will need to return your item in a local Debenhams store where you will only be able to exchange your purchase for other products (exclusions apply). Please keep in mind that this can only be done if the tags are still attached.

    Can I return my items using my e-receipt?

    You can return your items in store by presenting your e-Receipt to one of our sales advisers. You can either print off your e-Receipt email or you can bring the email along on a device to show proof of purchase for your items.