Terms & conditions
General Internet Terms and Conditions of purchase
International internet orders terms and conditions of purchase
General Internet Terms and Conditions of purchase
1. Seller
2. Order process
3. Payment
4. Delivery
5. General
6. Cancellation
7. Returns
8. Clearance section
9. WEEE (Waste Electrical and Electronic Equipment)
These terms apply to goods ordered via the internet and over the phone except Wedding Gifts, Flowers, Tripp Luggage, Debenhams Kitchen Appliances, Debenhams Curtains, Debenhams Electricals and Made to Order Furniture. Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.
1. Seller
The Seller is Debenhams Retail Plc, a member of the Debenhams plc Group of Companies. Registered in England and Wales at Companies House No. 83395. Registered Office 1, Welbeck Street, London W1G 0AA. VAT registration number 698797922.
2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - How to Use This Website for information on how to place an order (this includes a Frequently Asked Questions section) and as you go through the order process there is also a series of instructions. However, we will not have made a contract with you unless and until we accept your offer(see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods..
2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above). Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods despatched will be collected for full refund.
2.6 The contract will be formed at the place of despatch of the goods.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record
3. Payment
3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment. If paying by Giftcard, please make sure that you have enough money available to spend on it before placing your order otherwise we will be unable to accept it.
3.2 You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT.
3.3 A delivery charge will be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
4. Delivery
4.1 We deliver to any UK address including most BFPO. Alternatively, we are able to arrange for many goods to be delivered to a Debenhams store of your choice for collection no later than 14 days after receiving your 'Order Ready for Collection' update email; order details and proof of identity must be produced. For further information on delivery (including our Collect from Store Service) please see Delivery of Your Order. We also offer delivery to the following countries: France, Germany, Spain, Sweden, United States, Australia, New Zealand, please see International Terms and Conditions for further details. We do not deliver to PO Boxes or the Republic of Ireland. Orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the goods.
4.2 Where goods are delivered to your home directly by the manufacturer, the manufacturer will call you to discuss a delivery date. The description of an item on our website will indicate whether the delivery is made to your home directly by the manufacturer. Deliveries of these goods will generally take a minimum of 15 working days. Delivery of larger goods is made between Monday to Friday during normal working hours.
4.3 Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
4.4 For Collect from store orders you must collect your order no later than 14 days after receiving your 'Order Ready for Collection' update email. Order details and proof of identity must be produced. For further information please view Collect from Store Service
5. General
5.1 Certain goods are subject to age restrictions as indicated on the productpage. By placing your order for any of these goods, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted.
5.2 All measurements are approximate.
5.3 The reproduction of colours is as accurate as the photographic and production process will allow.
5.4 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
5.5 The reductions shown in clearance sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.
6. Cancellation
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software). Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:6.1 You can either email or telephone our Online Customer Services Team on 0844 800 8877. If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us. Most goods can be returned to a local Debenhams store or by post or our Customer Services department can arrange for them to be collected and in the meantime you must take reasonable care of them.
6.2 For instructions on how to return an order, please visit our Returns section in our Customer Services Site. You will not be charged for collection or Royal Mail returns in accordance with our returns process.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
7 Returns
7.1 In addition to your cancellation rights as described in point 6, we have a ‘Goodwill’ policy, for further details please refer to our Returns & Refunds section.
8 Clearance section
The reductions shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.
9. WEEE (Waste Electrical and Electronic Equipment)
9.1 From 1st July 2007, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.
9.2 The definition of a WEEE product is one whose primary function is dependant on electrical currents to carry out the main function, eg, a toaster. However, some products, such as a child's soft toy with an electric circuit, is not classed as WEEE as its primary function is a toy. Read further details on product definitions.
9.3 A take-back service operates within Debenhams stores, whether you purchase instore or online. When you purchase a new electrical item from Debenhams you can exchange an old similar item (eg, a toaster for a toaster).
9.4 In order to do this, you must take your new purchase receipt to store in order to prove that the old item you are bringing back has a new similar purchase to link to.
9.5 You have 28 days from date of purchase to bring back the old item to your local Debenhams store. This period is lengthened to 48 days for debenhams.com Telephone and In Store Ordering customers.
9.6 You may also take the item(s) to your local authority Civic Amenity Site if this is more convenient.
International internet orders terms and conditions of purchase
1. Seller
2. Order process
3. Payment
4. Delivery
5. General
6. Cancellation
7. Returns
These terms apply to goods ordered via the internet and relate to International orders only. Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.
1. Seller
The Seller is Debenhams Retail Plc, a member of the Debenhams plc Group of Companies.
Registered in England and Wales at Companies House No. 83395. Registered Office 1, Welbeck Street, London W1G 0AA.
United Kingdom VAT registration number GB698797922
France VAT registration number FR30515315901
Spain VAT registration number ESN8260792J
Sweden VAT registration number SE502067834701
Germany VAT registration number DE266943375
2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - How to Use This Website for information on how to place an order (this includes a Frequently Asked Questions section) and as you go through the order process there is also a series of instructions. However, we will not have made a contract with you unless and until we accept your offer(see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods..
2.4 If you enter a correct email address we will send you an order confirmation email and order update email(s). These are neither order confirmation nor order acceptance from us.
2.5 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see point 2.4 above). Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled.
2.6 The contract will be formed at the place of despatch of the goods.
2.7 All orders that you place on this website will be subject to acceptance in accordance with point 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own records.
3. Payment
3.1 Payment may be made by any of the methods indicated on our website. Please view our Payment Options. The exchange rate will be set by your bank or credit card provider who may charge an additional administration fee.
3.2 If paying by giftcard, please make sure that you have enough money available to spend on it before placing your order otherwise we will be unable to accept it.
3.3 You will be charged the current price for buying goods from our website at the date you place your order. Payment is made in Pounds Sterling. All prices displayed on our website are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
3.5 A delivery charge will be applied at checkout, please view our delivery charges.
4. Delivery
4.1 We deliver to the following countries: France, Germany, Spain, Sweden, United States, Australia, New Zealand, please view our International delivery information.
4.2 All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable duties, fees and any additional charges for customs clearance will be payable by you.
4.3 Before placing an order, it is your responsibility to check that any goods ordered from debenhams.com comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these goods.
5. General
5.1 All measurements are approximate.
5.2 The reproduction of colours is as accurate as the photographic and production process will allow.
5.3 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
5.4 The reductions shown in outlet sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.
6. Cancellation
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software). Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:6.1 You can either email or telephone our Online Customer Services Team on 0844 800 8877. If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us.
6.2 For instructions on how to return an order, please visit our Returns section in our Customer Services Site. You will not be charged for collection or Royal Mail returns in accordance with our returns process.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
7 Returns
7.1 In addition to your cancellation rights as described in point 6, we have a ‘Goodwill’ policy, for further details please refer to our Returns & Refunds section.
7.2 You will be liable to pay the cost of returning unwanted goods back to us.
7.3 Where a product is faulty, damaged or misdescribed we will refund the original delivery charge and the cost of posting the goods back to us via your local postal office up to a maximum of £7.50 per kg. A proof of return and any documentation including details of any taxes paid must be obtained. You must email