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To find your nearest Debenhams store and check opening times, please enter your full UK postcode, then click Search. Customers without a postcode, click here.
- Where is my order?
- Standard delivery orders
Standard delivery orders
Generally you should receive your order within 2-4 working days once you have received your 'Despatched' update email.
You can track most orders by clicking on the 'Parcel Reference' link on your 'Despatched' update email. For information on your courier status please click here.
If you have not received your order and more than 5 working days have passed since ordering, please contact our Customer services team.Telephone us
0844 800 8877
Lines are open
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AAStatus Description Order generated Your order is ready for delivery and has entered into the courier system. Receipt at depot Your parcel has been received at the depot. Processed at depot Your parcel has processed through the depot operation and is ready for onward despatch to the courier. Out for delivery to courier Your parcel has left the depot for delivery to the courier. Courier to re-attempt The courier has attempted to deliver your parcel and will try again. You will receive a card to confirm delivery has been attempted. Delivered to Your parcel has been delivered. - International delivery orders
International customer
International delivery times vary please see the country list below. If your order is more than 5 days late please contact our Customer services team.
Important: please remember to include your order number.
France, Germany, Spain, Sweden - approximately 5-6 working days
United States - approximately 7-10 working days
Australia, New Zealand - approximately 10-14 working days
Republic of Ireland - approximately 3-5 working days.Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Collect from store orders
Are you collecting your order from a Debenhams store?
Your order should normally be ready to collect within 2-4 working days. We will send you an 'Order ready for collection' update email when your order is ready to collect. If you have not received this email and it has been 5 working days since placing your order, please contact our Customer services team.
To find out where the collection points are for each store please visit our Store finder page.Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Furniture orders
Furniture orders
For furniture orders with an expected delivery time of 2-8 weeks, the furniture team will contact you to confirm a date for delivery to the address specified. You should expect to hear from the furniture team 2-3 weeks before the estimated delivery. Please see furniture deliveries for further information.For all other furniture, delivery will made between 2-4 working days once you have received your 'Despatched' update email. If you have not received your order and it's been 5 working days since placing your order, please contact our Customer services team.Please see furniture deliveries for further information.
For all other furniture, delivery will made between 2-5 working days once you have received your 'Despatched' update email. If you have not received your order and it's been 6 working days since placing your order, please contact our Customer services team.Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 5pm.Dining room furnitureProducts - Dining chairs, dining furniture sets, dining tables, sideboards, stools, display cabinets, dining benches
Delivery area exceptions
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including Isle of Wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery access
It is the responsibility of the customer to ensure furniture ordered can be delivered and will fit into the property and that entranceways, hallways, corridors etc are wide enough for the furniture to pass through.
Arranging the delivery date
When your order is ready to be delivered the furniture team will contact you to confirm a date for delivery to the address specified. You should expect to hear from the furniture team 2/3 weeks before the estimated delivery.
Deliveries are normally booked at least 7 days in advance; if you need to change a delivery booking for whatever reason this must be done with at least 48 hours notice or a £25 charge will be incurred to cover the cost of the cancellation.
Delivery on the day
Your furniture will be delivered to a room of your choice and will be unpacked and assembled (where applicable) and any packaging will be removed.
You will be responsible for checking the condition of the furniture and must highlight any issues with the delivery team. Should there be any issues the delivery team will direct all queries at this stage to the manufacturer who will agree a means of resolving the issues that are presented at this time. If you are not happy with the response from the manufacturer please contact our Customer Service team on 08445 616 161.
A signature will be required to acknowledge delivery, the signature of the person accepting the delivery will be proof that you or the person to whom the order is addressed, has received delivery.
Delivery delays
Delays with the delivery of your furniture may occur for various reasons (material shortages, import delays, higher than anticipated demand) should this happen we will make every reasonable effort to keep you informed.Living Room furnitureProducts - Foot stools, sofas, display cabinets, coffee and lamp tables, sideboards, arm chairs, TV & Hi-Fi stands
Delivery area exceptions
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery access
It is the responsibility of the customer to ensure furniture ordered can be delivered and will fit into the property and that entranceways, hallways, corridors etc are wide enough for the furniture to pass through.
Arranging the delivery date
When your order is ready to be delivered the furniture team will contact you to confirm a date for delivery to the address specified. You should expect to hear from the furniture team 2/3 weeks before the estimated delivery.
Deliveries are normally booked at least 7 days in advance; if you need to change a delivery booking for whatever reason this must be done with at least 48 hours notice or a £25 charge will be incurred to cover the cost of the cancellation.
Delivery on the day
Your furniture will be delivered to a room of your choice, but will not be unpacked.
You will be responsible for checking the condition of the furniture and must highlight any issues with the delivery team. Should there be any issues the delivery team will direct all queries at this stage to the manufacturer who will agree a means of resolving the issues that are presented at this time. If you are not happy with the response from the manufacturer please contact Customer Service on 08445 616 161.
A signature will be required to acknowledge delivery, the signature of the person accepting the delivery will be proof that you or the person to whom the order is addressed, has received delivery.
Delivery delays
Delays with the delivery of your furniture may occur for various reasons (material shortages, import delays, higher than anticipated demand) should this happen we will make every reasonable effort to keep you informed.Dining & bedroom mirrorsProducts - Dining & bedroom mirrors
Delivery area exceptions
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery on the day
Your furniture will be delivered to your property.
A signature will be required to acknowledge delivery, the signature of the person accepting the delivery will be proof that you or the person to whom the order is addressed, has received delivery.
If no one is home to accept delivery the delivery team will leave a calling card, please follow the instructions on the card to arrange a new delivery.Recliner chairsProducts - Recliner chairs
Delivery area exceptions
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery on the day
Your furniture will be delivered to your property.
A signature will be required to acknowledge delivery, the signature of the person accepting the delivery will be proof that you or the person to whom the order is addressed, has received delivery.
If no one is home to accept delivery the delivery team will leave a calling card, please follow the instructions on the card to arrange a new delivery.
Bedroom furnitureProducts - Chest of drawers, wardrobes, bedside cabinets, dressing tables and chairs, sofa beds
Delivery area exceptions
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery access
It is the responsibility of the customer to ensure furniture ordered can be delivered and will fit into the property and that entranceways, hallways, corridors etc are wide enough for the furniture to pass through.
Arranging the delivery date
When your order is ready to be delivered the furniture team will contact you to confirm a date for delivery to the address specified. You should expect to hear from the furniture team 2/3 weeks before the estimated delivery.
Deliveries are normally booked at least 7 days in advance; if you need to change a delivery booking for whatever reason this must be done with at least 48 hours notice or a £25 charge will be incurred to cover the cost of the cancellation.
Delivery on the day
Your furniture will be delivered to a room of your choice and will be unpacked and assembled (where applicable) and any packaging will be removed.
Your furniture will be delivered to a room of your choice and will be unpacked and assembled (where applicable) and any packaging will be removed.You will be responsible for checking the condition of the furniture and must highlight any issues with the delivery team. Should there be any issues the delivery team will direct all queries at this stage to the manufacturer who will agree a means of resolving the issues that are presented at this time. If you are not happy with the response from the manufacturer please contact our Customer Service team on 08445 616 161.
A signature will be required to acknowledge delivery, the signature of the person accepting the delivery will be proof that you or the person to whom the order is addressed, has received delivery.
Delivery delays
Delays with the delivery of your furniture may occur for various reasons (material shortages, import delays, higher than anticipated demand) should this happen we will make every reasonable effort to keep you informed.
Divan beds & mattressesProducts - Divan beds and mattresses
Delivery area exceptions
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery access
It is the responsibility of the customer to ensure furniture ordered can be delivered and will fit into the property and that entranceways, hallways, corridors etc are wide enough for the furniture to pass through.
Arranging the delivery date
When your order is ready to be delivered the furniture team will contact you to confirm a date for delivery to the address specified. You should expect to hear from the furniture team 2/3 weeks before the estimated delivery.
Deliveries are normally booked at least 7 days in advance; if you need to change a delivery booking for whatever reason this must be done with at least 48 hours notice or a £25 charge will be incurred to cover the cost of the cancellation.
Delivery on the day
Your furniture will be delivered to a room of your choice, but will not be unpacked.
A signature will be required to acknowledge delivery, the signature of the person accepting the delivery will be proof that you or the person to whom the order is addressed, has received delivery.
If you have a query regarding your furniture please contact our Customer Service team on 08445 616 161.
Delivery delays
Delays with the delivery of your furniture may occur for various reasons (material shortages, import delays, higher than anticipated demand) should this happen we will make every reasonable effort to keep you informed.
Return exceptions
For reasons of health and hygiene we are unable to refund divan beds and mattresses once the packaging has been opened or damaged unless faulty.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.Bedframes & headboardsProducts - Bedframes and headboards
Delivery area exceptions
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery on the day
Your furniture will be delivered to your property.
A signature will be required to acknowledge delivery, the signature of the person accepting the delivery will be proof that you or the person to whom the order is addressed, has received delivery.
If no one is home to accept delivery the delivery team will leave a calling card, please follow the instructions on the card to arrange a new delivery.
Please note: If you have purchased a bedroom cabinet / wardrobe on the same order then the bed frame will also be assembled.
Office furniture, rugs & bean bagsProducts - Filing cabinets, desks, office chairs, drawers & cupboards, rugs and bean bags
Delivery area exceptions
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery on the day
Your furniture will be delivered to your property.
A signature will be required to acknowledge delivery, the signature of the person accepting the delivery will be proof that you or the person to whom the order is addressed, has received delivery.
If no one is home to accept delivery the delivery team will leave a calling card, please follow the instructions on the card to arrange a new delivery.
Garden furniture & BBQ'sProducts - Garden chairs, garden tables, garden furniture sets, sun loungers, gazebos, garden parasols, benches and seats, barbecue and chimeneas
Delivery area exceptions (selected lines)
We offer a mainland UK nationwide delivery service. Our delivery service does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
Delivery on the day
Your furniture will be delivered to your property. If you are not home to accept delivery the delivery team will leave a calling, please follow the instructions on the card to arrange a new delivery.
Return exceptions
We are unable to refund barbecue & chimeneas once used unless faulty.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.Furniture to goProducts - Dining tables, dining sets, bergen/capri/boston recliner chairs, hudson/torino sofa, vienna bedroom and wooden office desks
Arranging the delivery date
Once you have placed your order the Furniture Service desk will contact you to arrange a date for delivery to the address specified.
Deliveries are normally booked at least 7 days in advance; if you need to change a delivery booking for whatever reason then this must be done with at least 48 hours notice.
Delivery on the day
Your furniture will be delivered to your property.
- Litecraft lighting orders
Litecraft lighting orders
Generally delivery will be made within 2-4 working days once you have received your 'Despatched' updated email.
If you have not received your order and it's been 5 working days since placing your order, please contact our Customer services team.Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Luggage orders
Luggage orders
Generally delivery will be made within 2-4 working days once you have received your 'Despatched' updated email.
If you have not received your order and it's been 5 working days since placing your order, please contact our Customer services team.Telephone us
0844 264 1614
Lines are open:
Monday to Thursday 8.30am to 6.30pm, Friday 8.30 to 5.30pm, Saturday and Sunday closed. - Debenhams plus website (large electricals, air conditioning, nursery, laptops & PCs, TV & home cinema, bikes etc)
Debenhams plus website (large electricals, air conditioning, nursery, laptops & PCs, TV & home cinema, bikes etc)
For more information on your order, please contact our Debenhams Plus Team.
- Curtains website (made to measure curtains, blinds, accessories & fabric)
Curtains website (made to measure curtains, blinds, accessories & fabric)
For more information on your order, please contact our Curtains Customer Service Team.
- Flowers website
Flowers website
For more information on your order, please contact Debenhams Flowers.
Telephone us
01245 228555
Lines are open:
Monday to Friday 8.30am to 5.00pm, Saturday 8.30am to 2.30pm,
Sunday Closed
- Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.
- Standard delivery orders
- Problem with your order
- My order is late
My order is late
The majority of our orders are delivered within the delivery times below, we apologise if this has not happened on this occasion.
You can track most orders by clicking on the 'Parcel reference' link on your 'Despatched' update email. For information on your courier status, please click here.
If you have not received your order within the delivery times below, or you are unable to track your order, please contact our Customer services team.
UK, N. Ireland - approximately 2 - 5 working days*
France, Germany, Spain, Sweden - approximately 5 - 6 working days
United States - approximately 7 - 10 working days
Australia, New Zealand - approximately 10 - 14 working days
Republic of Ireland - approximately 3 - 5 working days
*Furniture deliveries varyUK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number.Status Description Order generated Your order is ready for delivery and has entered into the courier system. Receipt at depot Your parcel has been received at the depot. Processed at depot Your parcel has processed through the depot operation and is ready for onward despatch to the courier. Out for delivery to courier Your parcel has left the depot for delivery to the courier. Courier to re-attempt The courier has attempted to deliver your parcel and will try again. You will receive a card to confirm delivery has been attempted. Delivered to Your parcel has been delivered. - I am missing an item from my order
I am missing an item from my order
Due to our extensive range of products your items may be packed in separate parcels and will sometimes be delivered at different times. Please check the items listed on your despatch note. If you are missing an item that is not listed please allow longer for it to be delivered.
If you are missing an item listed on the despatch, please contact our Customer services team.UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number. - I have received the wrong item(s)
I have received the wrong item(s)
We are sorry we sent you the wrong item(s), please accept our apologies for any inconvenience this may have caused. Please contact our Customer services team to arrange a replacement order.
To return the product(s) simply pack the goods into their original packaging, enclose the completed returns form, and follow the instructions on the returns note. For more information, see 'How do I return'.UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number. - My order has arrived damaged
My order has arrived damaged
We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused. Please contact our Customer services team who will organise a replacement to be sent.
UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number. - My order has been cancelled
My order has been cancelled
There may be several reasons why your order has been cancelled and we apologise for any inconvenience this may have caused. If you would like to check if the item(s) is available in your local store please contact our Customer services team.
This service is only available for UK & N. Ireland stores.UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number. - I haven't received my refund
I haven't received my refund
You should expect to see your refund in your account within 5 working days once you have received the 'Return refund complete' update email, please note some banks may take longer than 5 working days to process refund payments.
If you have not received your refund and it has been 10 working days since receiving your 'Return refund complete' update email, please contact our Customer services team.UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number. - I have paid more than the price tag states
I have paid more than the price tag states
We are sorry you have had this problem, please contact our Customer services team.
UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number. - Can I cancel my order?
Can I cancel my order?
To cancel your order please contact our Customer services team.
Unless cancellation takes place within 30 minutes of your order, your order cannot be stopped and will be delivered to you.UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number. - Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.
- My order is late
- Deliveries
- Valentines last order dates
Valentine's last order dates
Tuesday February 7 - Fashion & homeware products
Thursday February 9 - Beauty & fragrance products
Monday February 13 (3pm) - Flowers
*Last order for the below brands is Tuesday February 7
Beauty electricals
Arran Aromatics
Baylis & Harding
Betty Jackson. Black
Burt's Bees
Dead Sea Magik
Floozie by FrostFrench
Heathcote & Ivory
Mama Mio
Red Herring
Sanctuary - Can I track my order?
Can I track my order?
Yes, you can track most orders by clicking on the 'Parcel Reference' link on your 'Despatched' update email. For information on your courier status please click here.
If you are not able to track your parcel please contact our Customer services team.UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number.Status Description Order generated Your order is ready for delivery and has entered into the courier system. Receipt at depot Your parcel has been received at the depot. Processed at depot Your parcel has processed through the depot operation and is ready for onward despatch to the courier. Out for delivery to courier Your parcel has left the depot for delivery to the courier. Courier to re-attempt The courier has attempted to deliver your parcel and will try again. You will receive a card to confirm delivery has been attempted. Delivered to Your parcel has been delivered. - What status updates will I receive?
What status updates will I receive?
We will send you email updates throughout every stage of your order. In each email your current order status will be shown. Each order status is explained in the table below.
Status Description Processing Your order is being processed Despatched Your order has been despatched to the courier. Cancelled - unable to fulfill - payment reversal Your order has been cancelled due to stock availability, no payment has been taken. Cancelled - unable to fulfill - payment refunded Your order has been cancelled due to stock availability. We have processed a refund to your payment card. Return received Your return has been received. However, if goods have been addressed to the incorrect warehouse there may be a short delay in your refund being processed while the goods are being re-directed. Order ready for collection Your order is ready for collection at your chosen store.
Please note: You must collect your order within 14 days of receiving your notification email.Collected Your order has been collected. Return in progress We are processing your return. Return refund complete We have processed your return.
Please note: Some banks may take longer than others to process refunds. - Do you deliver to all UK and Northern Ireland addresses?
Do you deliver to all UK and Northern Ireland addresses?
Yes we do, however delivery service for furniture does not include deliveries to offshore islands including isle of wight, Isle of Man, Channel Islands and Scottish Isles.
- Do you deliver to my country?
Do you deliver to my country?
We offer a delivery service to the following countries, subject to terms and conditions:
France, Germany, Spain, Sweden, United States, Australia and New Zealand.
We also offer a delivery service to the Republic of Ireland. For delivery to ROI addresses please visit our Irish website at debenhams.ie - Will I need to pay delivery duty?
Will I need to pay delivery duty?
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
Please note, before placing an order it is the customer's responsibility to check that any products ordered from debenhams.com comply with state and federal government import regulations. - How much will I be charged for delivery?
How much will I be charged for delivery?
UK, N. Ireland - FREE on all orders. Delivery is normally charged at £3.99 (exceptions apply).
Collect from store - FREE on all orders
In store ordering - FREE on all orders. Delivery is normally charged at £3.99 (exceptions apply).
France, Germany, Spain, Sweden - £7.00
United States - £10.00
Australia, New Zealand - £14.00
Republic of Ireland - FREE on all orders. Delivery is normally charged at €5
Shop online at debenhams.ie
If you are a Debenhams Gold cardholder, standard UK delivery is free of charge. To deduct the delivery charge simply enter the code from your welcome pack in the promotion code box on the 'Shopping bag' page. - How long do you take to deliver?
How long do you take to deliver?
UK, N. Ireland - approximately 2 - 4 working days, exceptions apply
France, Germany, Spain, Sweden - approximately 5 - 6 working days
United States - approximately 7 - 10 working days
Australia, New Zealand - approximately 10 - 14 working days
Republic of Ireland - approximately 3 - 5 working days
Shop online at debenhams.ie
*Furniture deliveries vary- Furniture deliveries vary
- Deliveries to Scottish Highlands and Islands, off shore locations and Northern Ireland may take a little longer
- What happens if I'm out when you deliver?
What happens if I'm out when you deliver?
If you are not available to accept delivery the courier will leave a calling card to advise that delivery has been attempted (please follow the instructions on the calling card). Please note that the courier may leave your parcel with a neighbour, or a secure location - you, will be advised of this on the calling card.
- Do you deliver to British Forces postal Office (BFPO) addresses?
Do you deliver to British Forces postal Office (BFPO) addresses?
Yes, we offer a delivery service on most products to British Forces Post Office (BFPO). Please refer to the BFBO website for more information on weight limitations and mail prohibitions. We aim to deliver to the relevant BFPO collation centre within 2-5 working days. Delivery timescales to the final destination will vary depending on the BFPO timetable, but it is usually within 30 days. Please refer to the BFPO enquiries team for more information.
We are unable to offer this service on selected concessions/brands, any orders placed will be cancelled. Please click here for further details.We are unable to deliver the following concessions/brands to BFPO addresses:Womenswear Footwear Menswear Home Coast Carvela Bear Grylls Litecraft Jacques Vert Dune Ben Sherman suits Montgomery Oasis Easy Spirit Centaur Big and Tall suits Sheridan Phase Eight French Connection Craghoppers Planet Head Over Heels J by Jasper Coran suits Precis Miss KG Jeff Banks London suits Windsmoor Nine West Karl Jackson suits Radley Shoes Limehaus suits Roverto Vianni Melka Ronald Cartier Piscador suits Red Herring suits Rocha John Rocha suits St George by Duffer suits Stvdio by Jeff Banks suits - Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.
- Valentines last order dates
- Returns
- How do I return a product?
How do I return a product?
UK & N. Ireland customers: You can return either by visiting your local store, by arranging a courier collection or returning by post, exclusions apply to selected products. Unfortunately, we cannot offer return to store in our international stores including Republic of Ireland branches.
International customers: You can return by post. - Returning to a Debenhams store
Returning to a Debenhams store
You can exchange or refund your online order at any UK Debenhams store, exclusions apply*.
For Concession and branded products you may return as long as the store ranges the concession or brand and you have proof of purchase.
To check if a store ranges the concession or brand, please click the department links below.
Womenwear
Menswear
Kidswear
Accessories
Home
To return to store simply present your goods and despatch note at any service centre and one of our advisers will be happy to process your exchange or refund. Refunds will be processed to the original payment card, if you do not have the original payment card with you, the adviser will offer you an exchange or a refund on to a Debenhams giftcard.
We regret that we cannot offer return to store services on products purchased on the following Debenhams partnership websites debenhamsplus.com, debenhamscurtains.com, debenhamstailoredshirts.com
Exclusions
If you are returning items reduced to half price or less you may only exchange or refund on to a Debenhams giftcard. If you are a Debenhams cardholder, you can have a full refund credited to your Debenhams card providing the reduced items were originally purchased on your card. - Returning by post
Returning by post
UK & Northern Ireland customersYou can return most products by post, exclusions apply* to selected products. A FREE returns label is included in most parcels. Alternatively, you can print a returns address label below. In order to avoid unnecessary delays in processing your refund, please ensure you use the correct label and follow the instructions below carefully.
Return instructions
1. Please use the correct Royal Mail returns label (see details below)
2. Repackage the goods into their original packaging
3. Complete the return form enclosed in your parcel, indicating your reasons for the return, detach and enclose with your parcel
4. Affix the returns label to the outside of your parcel
5. Take the parcel to your local Post Office and obtain a proof of postage
6. Please retain your proof of postage until you have received your refund
*Exclusions
Postal returns are not available for products purchased from the following Debenhams partnership websites: debenhamsplus.com, debenhamscurtains.com, debenhamstailoredshirts.com.
In addition the following products cannot be returned by post:
Montgomery: Returns can only be returned to Debenhams stores that range Montgomery, to check if your local store ranges Montgomery please click here. If this option is not suitable, please contact our Customer service team on 0844 800 8877.
Luggage: Returns can either be returned to a Debenhams store or collected by our courier service
Litecraft lighting: Returns can either be returned to a Debenhams store or collected by our courier service
Sports equipment: Returns can only be collected by our courier service
Download and print your returns label
By clicking on the relevant returns label link below, a document will open which you can print. You will need Adobe Acrobat Reader installed on your computer to be able to open the file. If you do not have this installed download it here.
Returns Label 1Download returns label 1 to return products from the following departments:
DepartmentsWomenswear*
Womens accessories*
Home*
Lingerie*Excludes certain concession/brands, see 'Returns label 4' for more details.
Returns Label 2Download returns label 2 to return products from the following departments:
DepartmentsMenswear*
Mens accessories*
Kidswear*
Toys & Gifts
Gift food
Sportswear
Small electricals*Excludes certain concession/brands, see 'Returns label 4' for more details.
Returns Label 3Download returns label 3 to return products from the following departments:
Health & beautyCosmetics
Fragrance
Returns Label 4Download returns label 4 to return products for the following concessions/brands:
WomenswearAlexon
Ann Harvey
Coast
Dare 2B
Dash
Eastex
Jacques Vert
Joe Browns
Kaliko
Lands End
Lazy Lu
Minuet
Oasis
Phase Eight
Planet
Precis Petite
Pure Dash
Raging Bull
Warehouse
WindsmoorWomens accessoriesBarratts Handbags
Betty Jackson Black Jewellery
Butterfly by Matthew Williamson Jewellery
Clarity
D is for Diamond
Disney Jewellery
Dolcis
Jasper Conran Jewellery
Jon Richard
Lotus
Marta Jonsson
Mood
Priceless
Principles by Ben de Lisi Jewellery
Sight Station
Simply Silver
Star by Julien Macdonald Jewellery
Swesky
Truth
VT CollectionLingerieLaSenzaHomeArthur Price
Aynsley China
Belleek Living
Christy
Galway Living
Laurence Llewellyn Bowen
Sheridan
Sophie Conran
Yankee Candle
Samsung
LG
T-Mobile
Nokia
Blackberry
Doro
Google
Sony Ericsson
HTC
Motorola
Orange
O2
INQ
Apple
KCBWomen's footwear9 Degrees
Ador
Babycham
Barratts
Belle & Mimi
Betula
Birkenstock
Black Gardenia
Blink
Brenda J
Bullboxer
Camel Active
Caprice
Carvela
Caterpillar
Chatham
Chipie
Crocs
Cushe
Deva
Dolcis
Dr Martens
Dune
Dunlop
E Sport
Earth Spirit
Ecco
EMU
Fancy Flats
Firetrap
Flatmates
French Connection
Gabor
Gisele Bundchen
Glitteratti
Gluv
Gola
Golddigga
Guppy Love
Head over Heels
Hello Kitty
Hi-Tech
Hush Puppies
Ipanema
Iron Fist
Josef Seibel
Just Sheepskin
Kangaroos
Keds
Kickers
Krush
London Rebel
Lonsdale
Lotus
Manas
Manfield
Marco Tozzi
Marta Jonsson
Mel
Merrell
Miss KG
Natural Fit
Naturalizer
Natures Own
New Balance
Nine West
Nordikas
Odeon
Perfect
Peter Kaiser
Pikolinos
Pineapple
Posh Wellies
Priceless
Qube
Queen Of The Catwalk
Radley
Rascal
Ravel
Rieker
Roberto Vianni
Rocket Dog
Rohde
Roland Cartier
Saints of Fashion
Samson XL
Scape
Shellys
Sherbert
Sister Moon
Sketchers (cross over with own buy)
Sponge Bob
Strawberry
Tamaris
Timeless
Transit
Trueform
Van Dal
Vintage America
Vintage VT
VT Collection
Wedge Welly
ZodiacoMenswearBear Grylls
Ben Sherman Suits
Centaur Big and Tall suits
Craghoppers
Dare 2B
Hammersley Overcoats
J by Jasper Conran suits
Jeff Banks London suits
Karl Jackson suits
Limehaus suits
Melka
Mens Suits
Piscador suits
Racing Green menswear
Racing Green suits
Raging Bull
Red Herring suits
Rocha John Rocha suits
Scott & Taylor
Sight Station
Special Occasions
St George by Duffer suits
Stvdio by Jeff Banks suitsMen's accessoriesSight StationMen's footwearAnatomic Gel
Bamboo
Barratts
Barratts Wide Fit
Bugatti
Bullboxer
Bunker
Camel Active
Caterpillar
Chatham
Crocs
Cushe
Ecco
French Connection
Front
Gola
Hi-Tec
Hush Puppies
Josef Seibel
Keds
KG Kurt Geiger
Kickers
Levi's
Loake
Lonsdale
Marta Jonsson
Merrell
Mitre
Mr KG
Nordikas
Original Penguin
Paco Milan
Panama Jack
Pod
Red Tape
Relax
Rieker
Rockwood
Rohde
Rombah Wallace
Saxone XL
Scape
Storm
Todd Barnes
Transit
Tuffking
Urban
W.Barratt
WranglerGiftsAir Hogs
Alex
Animagic
Annabell Tween
Aqua Beads
Aquadoodle
Armouron
Baby Alive
Baby Annabell
Baby Born
Badge It!
Bakugan
Barbie
Battle Strikers
Ben 10
Ben and Holly
Bendaroos
Best Friends Club Ink
Beyblade
Bladez
Bob the Builder
Bratz
Brio
Buzz Bee Toys
Captain America
Caran D'ache
Casdon
Cassidy Bros plc
Character Building
Chicco
Chou Chou
Chuggington
Cicciobello
Club Penguin
Colorific
Cool Cardz
CRAYOLA
Cross pens
Dickie
Disney
Disney Club Penguin
Disney Pixar Cars
Disney Princess
Disney Special Agent OSO
DORA EXPLORER
DR WHO
Drumond Park
Duplo
Ecoiffier
English Pewter
Everything's Rosie
Fifi and the Flowertots
Filofax
Fireman Sam
Fisher Space Pen
Flair
Flufflings
FurReal Friends
Fuzzoodles
Galt
Gaventa
Geomag
Graf von Faber Castell
Grafix
H.M. Armed Forces
Halo
Hama
Handy Manny
Happy Feet 2
Harumika
HASBRO
Heelys
Hello Kitty
Hexbug
High School Musical
Hornby
Horrible Science
Ice Of London
In My Pocket
In the Night Garden
Iron Man 2
James Galt
John Adams
Jumbo
Jungle Junction
Justin Bieber
Kachooz!
Kingsley Pens
K'Nex
KRE-O
Lalaloopsy
Lamy
Laser Stunt Chasers
LC Designs
LeapFrog
LED Lenser
Lego
Letts
Lite Sprites
Little Charley Bear
Little Tikes
Littlest Pet Shop
Liv
London Olympics 2012
Meccano
MEGABLOKS
Melissa & Doug
Mickey Mouse Clubhouse
MobiGo
Mondo
Monopoly
Montegrappa
Mookie
Moon Dough
Moon Sand
Morbs
Moshi Monsters
Moxie Girlz
My Little Pony
National Geographic
Nerf
Noddy
Orchard Toys
Paper Jamz
Parker
Peppa Pig
Play-Doh
Playgro
Playmobil
Playskool
POKEMON
POSTMAN PAT
Power Rangers
Ravensburger
Real Construction
Roary the Racing Car
Scalextric
SCOOBY DOO
Sesame Street
Sheaffer
SPIDERMAN
Spongebob Squarepants
Spy Gear
Spynet
Squinkies
STAR WARS
Super Soaker
Sylvanian Families
Tech Deck
The Entertainer
THOMAS
Thundercats
Timmy Time
Tomy
TOY STORY
TP Activity Toys
Transformers
Tron Legacy
Vicenza
Vortex
VTECH
Waterman
WINNIE
Yard O Led
Zapf
Zhu Zhu
Zibits
Zoobles
ZubberKids footwearBarratts
Ben 10
Ben and Holly
Birkenstock
Birthday
Bob The Builder
Buckle My Shoe
Camp Rock
Caterpillar
Chipie
Disney Princess
Dora
Gola
Goody 2 Shoes
Guppy Love
Hannah Montana
Hello Kitty
High School Musical
Hush Puppies
i-Carly
Kangaroos
Kickers
Kidscape
Little Bees
Mark Ecko
Mitre
OshKosh
Peppa Pig
Pod
Priceless
Red Tape
Rocket Dog
Rockwood
Simpsons
Sonic
Spider Man
Sponge Bob
Sugar
Strawberry
Thomas
Toy Story
Transit
WWEInternational customersPlease note that our free returns service does not apply for international orders and that customers will be required to cover the cost of the postage unless the product is faulty or damaged.
Please follow the instructions below carefully when returning by post:
1. Repackage the goods into their original packaging.
2. Complete the return form enclosed in your parcel, indicating your reasons for the return, detach and enclose with your parcel.
3. Peel off the returns label enclosed in your parcel and affix to the outside of your parcel.
4. Method of return and any associated customs declaration is the responsibility of the customer. For Debenhams to receive your return you must ensure the words Return Goods are written on your customs declaration.
5. Take the parcel to your local Post Office and obtain a proof of postage. Postage must be paid by the sender. - Returning by courier
Returning by courier
We offer a free courier collection service* for the majority of our products** however, our collection service can vary so please follow the instructions on your despatch note or alternatively please follow the information below carefully.
*This service is only available for UK & N. Ireland addresses
**Return instructions vary for products purchased from Debenhams partnership websites including: debenhamsplus.com, debenhamscurtains.com, debenhamstailoredshirts.com, please visit the returns section on these website for further details.
In addition Montgomery products cannot be returned by courier. Returns must be made in a Debenhams store that ranges Montgomery. To check if your local store ranges Montgomery please click here. If this option is not suitable, please contact our Customer service team on 0844 800 8877.- What are my rights under Distance Selling?
What are my rights under Distance Selling?
UK & N. Ireland customers
Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software). Any delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded.
To cancel your order please contact Customer services. If you cancel your order before you have received your goods, unless cancellation takes place within 30 minutes of your order, your cancelled order cannot be stopped and will be delivered to you. Please refuse any delivery of cancelled goods, alternatively, you can return them to your local Debenhams store, post them back to us, or contact Customer services to arrange for them to be collected. In the meantime you must take reasonable care of them. You will not be charged for collection or Royal Mail returns in accordance with our returns policy.
Further details of your rights under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau.International customers
Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software). This can be done via email. Further details of your right under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau.
UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm- What is your online refund policy?
What is your online refund policy?
Debenhams will be happy to exchange or refund your purchase within 28 days of delivery, for Collect from Store orders the 28 days starts after you have received your 'Order Ready for Collection' email. Your refund will be credited to the original payment card, if you have used a Debenhams giftcard your refund will automatically be credited to the original giftcard. If you no longer have the original giftcard please contact our Customer services team.
Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.Items reduced by 50% or more
Option 1. You can return your purchase to any Debenhams store**(exclusions apply for concession, electrical and furniture purchases) for either an exchange or a refund to a Debenhams gift card.
Option 2. You can return via our courier network or via the post office for a full refund on to your original payment card.
Option 3. If you are a Debenhams cardholder, you can have a full refund credited to your Debenhams card via any of the above routes, providing the reduced items were originally purchased on your Debenhams card.Concession products
You may only exchange or refund concession items as long as the store you are returning to has the particular concession and you have proof of purchase. Please visit our Store finder page for information on Departments & Brands.UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.Important: please remember to include your order number.- What is your online refund policy for furniture?
What is your online refund policy for furniture?
If you wish to return furniture you must inform us within 7 working days from delivery of goods. A £75 charge will be made for the cost of collection. For outdoor furniture, barbecues and chimeneas, rugs, bean bags, headboards, bed frames, office chairs and desks, lighting, TV stands, Hi Fi stands, dining and bedroom mirrors, the cost of collection will be £25.
Please ensure the goods are repackaged in their original packaging. Until the collection has taken place you will be required to keep the item in the same condition in which it was delivered. Once a delivery has been made and the 7 day approval has expired, refunds and exchanges can only be given in accordance with your legal rights.
Excludes furniture to go products.- What products are excluded from your refund policy?
What products are excluded from your refund policy?
We are unable to offer an exchange or refund on gift experiences, furniture, beds, custom made and altered items unless they are misdescribed or are faulty.For reasons of health and hygiene we are unable to exchange or refund the following products:
- Cosmetics/fragrance once the original packaging has been opened, unless faulty.
- Pierced earrings and other pierced body jewellery unless faulty.
- Quilts, duvets, pillows and mattresses, no exchange or refund once the original packaging has been opened or damaged unless faulty.
- Gift food and products containing alcohol, no exchange or refund unless the original packaging is unopened, unless faulty.
- Underwear/lingerie, control wear, hosiery and swimwear, no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
- Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.
- Fascinators, no exchange or refund unless faulty.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.- How long will it take for my refund to be processed?
How long will it take for my refund to be processed?
Once we have received your return at our warehouse we will process your return within 24 hours. You should expect to see your refund in your account within 5 working days once you have received your 'Return refund complete' update email, please note some banks may take longer than 5 working days to process refund payment.
If you have not received your refund and it has been 10 working days since receiving your 'Return refund complete' update email, please contact our Customer services team.UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.
Important: please remember to include your order number.- VAT refunds
VAT refunds
All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
- VAT receipts
VAT receipts
If you are a VAT registered trader, we can provide a VAT receipt in respect of the items purchased from Debenhams.
For purchases from a store, please send a copy of the till receipt to: Tax Team, Bedford House, Park Street, Taunton TA1 4DB (or email to taxteam@debenhams.com).
For purchases from Debenhams.com, please quote your order number and send your request to Tax Team, Bedford House, Taunton TA1 4DB (or email to taxteam@debenhams.com). Any VAT receipts will be made out to the name and address used when the order was placed.- Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.- Courier collections
- Fashion, home & furniture products
Fashion, home & furniture products
We offer a free courier collection service for the majority of our products however, our collection service can vary so please follow the instructions on your despatch note or alternatively please follow the information below carefully.
This service is only available for UK & N. Ireland addressesFashion & home (excludes certain concessions/brands)To arrange a collection for fashion and home products* please call the courier directly (you will find the courier's telephone number on your parcel), alternatively, call our Customer services team.In preparation for the courier collection please follow the instructions below:
UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
International customers
Email us
Please click here to send us an email.
Important: please remember to include your order number
1. Complete the return note and enclose in your parcel.
2. Repackage the goods into the original packaging. If you received your order in more than one parcel, please ensure you repackage the item(s) separately enclosing the corresponding paperwork.
3. Peel off the returns label and affix to the outside of your parcel.
4. Please ensure you obtain a signed return reference number form from the courier as proof of collection for future reference.
Please note, for large and heavy goods, collections will be made via a carrier; the carrier will contact you by telephone to arrange a collection date that is convenient to you.Concessions productsOur collection service is not available for these concession/brands. The quickest and easiest way to return unwated items is to return them to your local store.
Alternatively, you can return by post - please see How do I return? for further details.Alexon
Anatomic Gel
Ann Harvey
Arthur Price
Aynsley China
Babycham
Barratts
Bear Grylls
Belle & Mimi
Belleek Living
Ben 10
Ben Sherman Suits
Betty Jackson Jewellery
Birkenstock
Birthday
Black Gardenia
Blink
Bob The Builder
Buckle My Shoe
Bullboxer
Butterfly by Matthew Williamson Jewellery
Camel Active
Camp Rock
Caran D'ache
Carvela
Caterpillar
Chatham
Chipie
Coast
Craghoppers
Crocs
Cross
Cushe
Dare 2b
Dash
Debenhams
Deutz
Deva
Disney Princess
Dolcis
Dom Perignon
Dora
Dr Martens
Dune
Dunlop
Eastex
Easy Spirit
Ecco
Emu
English Pewter
Filofax
Fisher Space Pen
Flatmates
French Connection Footwear
Front
Gabor
Galway Living
Gaventa
Gisele Bundchen
Gluv
Gola
Golddigga
Goody 2 Shoes
Graf von Faber Castell
Gruet
Guppy Love
Hammersley Overcoats
Hannah Montana
Head over Heels
Hello Kitty
High School Musical
Hi-Tec
Hush Puppies
i-Carly
Ice Of London
Ikon
Ipanema
Jacques Vert
Jasper Conran Jewellery
Jasper Suits
Jeff Banks
Jeff Banks Suits
John Rocha Suits
Jon Richard
Joseph Seibel
Just Sheepskin
Kaliko
Kangaroos
Kickers
Kidscape
Kingsley Pens
Krush
La SenzaLamy
Laurence Llewellyn Bown
LC Designs
LED Lenser
Letts
Levi's
Litecraft
Little Bees
Loake
London Rebel
Lonsdale
Lotus
Manfield
Mark Ecko
Marta Jonsson
Mel
Melka Casualwear
Mens Suits
Minuet
Miss KG
Mitre
Moet & Chandon
Montegrappa
Montgomery
Mood
Natural Fit
Naturalizer
Natures Own
New Balance
Nine West
Oasis
Odeon
OshKosh
Parker
Peppa Pig
Perfect
Phase Eight
Pikolinos
Pineapple
Planet
Pod
Precis
Priceless
Principles by Ben de Lisi Jewellery
Proform
Pure Dash
Qube
Queen Of The Catwalk
Radley Footwear
Raging Bull
Rascal
Ravel
Red Tape
Rieker
Roberto Vianni
Rocket Dog
Rockwood
Roland Cartier
Scape
Scott & Taylor
Sheaffer
Sherbert
Sheridan
Sight Station
Simply Silver
Simpsons
Sister Moon
Skechers
Sonic
Sophie Conran
Special Occasions
Spider Man
Sponge Bob
St George By Duffer Suits
Star by Julien Macdonald Jewellery
Sugar
Swesky Jewellery
Swish Curtain Poles
Thomas
Timeless
Toy Story
Transit
Trueform
Vicenza
Vintage America
Warehouse
Waterman
Weider
Weslo
Windsmoor
Wrangler
WWE
Yankee Candle
Yard O LedFurniture productsTo arrange a collection for furniture please contact our Customer service team. Terms and conditions apply.Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 5pm. - Luggage products
Luggage products
Brands: Design Go, Jasper Conran @ Tripp, Maisie Moo, Orla Kiely, Samsonite, Swiss Gear, Travel Blue, Tripp, Tripp GT.
The quickest and easiest way to return unwanted items is to return them to your local store, or you can arrange for item(s) to be collected. To arrange a collection for Tripp Luggage please call the Tripp customer service team.Telephone us
0844 264 1614
Lines are open:
Lines are open Monday to Thursday 8.30am to 6.30pm, Friday 8.30 to 5.30pm, Saturday and Sunday closed. - Litecraft lighting products
Litecraft lighting products
The quickest and easiest way to return unwanted items is to return them to your local store. Alternatively you can arrange for item(s) to be collected. To arrange a collection please contact our Customer service team.
Telephone
0161 484 3140
Lines are open:
Lines are open Monday to Friday 8.30am to 5pm - Sports equipment products
Sports equipment products
To arrange a collection for sports equipment please contact our Customer service team.
Telephone us
08457 089009
Lines are open:
Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 12noon.
Email
csuk@iconeurope.com - Plus website (large electricals, air conditioning, nursery, laptops & PCs, TV & home cinema, bikes etc)
Plus website (large electricals, air conditioning, nursery, laptops & PCs, TV & home cinema, bikes etc)
To arrange a collection please contact our Debenhams Plus Team
Telephone us
08457089009
Lines are open:
Monday to Friday 8am to 8pm Saturday 8am to 12noon - Curtains website (made to measure curtains, blinds, accessories & fabric)
Debenhams Curtains website (made to measure curtains, blinds, accessories & fabric)
For more information on your order, please contact our Debenhams Curtains Customer Service Team.
- Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.
- Collect from store
- How much will I be charged for delivery?
How much will I be charged for delivery?
Collect from store - FREE on all orders
- When will my order be ready to collect?
When will my order be ready to collect?
Delivery will normally take 2-5 working days. However, please note, you will only be able to collect your order once the you have received an email with a 'Ready for collection' status.
- Where should I go to collect my order?
Where should I go to collect my order?
The collections points can vary from store to store, to check the location please visit your local store's website via our Store finder page.
- How long do I have to collect my order?
How long do I have to collect my order?
Please collect your order within 14 days after receiving your ?Order Ready for Collection? update email.
- What will happen if I don't collect within 14 days?
What will happen if I don't collect within 14 days?
Don't worry this should not be an issue, in most cases the store will be able to hold on to your parcel for a little longer, please try and get to the store as soon as you can. Please contact the store if you are still unable to collect.
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - What if I can't get into the store?
What if I can't get into the store?
Please contact the store if you are unable to collect.
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - What do I need to bring when collecting my order?
What do I need to bring when collecting my order?
Ideally please bring a copy of your 'Order ready for collection' update email, or if you are unable to print the email, please bring your order number with you. For verification you will also be required to show the payment card you used to purchase.
- Can someone else collect my order on my behalf?
Can someone else collect my order on my behalf?
Yes they can. Ideally they must bring a copy of your 'Order ready for collection' update email, or if you are unable to print the email, your order number. They will also be required to show a form of ID (only one required), such as a passport, driving licence, bank card, cheque guarantee card, pension book or proof of age card.
- Can I cancel my order?
Can I cancel my order?
Unfortunately after 30 minutes we are unable to cancel your order. Please visit the store and they will be happy to process your refund. Please note the store will not be able to refund your order until you have received your 'Order ready to collect' email.
- Are all products available for delivery to store?
Are all products available for delivery to store?
Most products can be ordered for store delivery. If a product is not available the 'Collect from store' icon in your 'Shopping bag' will be crossed out as follows:
- Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.
- Ordering & Payment
- I have paid more than the price tag states
I have paid more than the price tag states
We are sorry you have had this problem, please contact our Customer services team.
UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
If you are an International customer , please click here to contact our Customer services team.Important: please remember to include your order number. - How do I place an order?
How do I place an order?
To view our helpful guides please visit our New customers page.
UK & N. Ireland customers
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
International customers
Email us
Please click here to send us an email.
Important: please remember to include your order number - Can I change my delivery address?
Can I change my delivery address?
In order to protect our customers from potential fraud, we are unable to amend address details once the order has been submitted.
- The item I want to purchase is out of stock, can you check if it's available in my local store?
The item I want to purchase is out of stock, can you check if it's available in my local store?
Yes, please contact our Customer services team who will do this for you.
Please note: This service is only available for UK and Ireland stores.Telephone us:
0844 800 8877
Lines are open::
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Can I place a telephone order and have it delivered to my store?
Can I place a telephone order and have it delivered to my store?
No, but we are looking at introducing this facility in the near future, you can however place a telephone order and have the goods delivered to your home/work address.
Please note: This service is only available for UK and Ireland stores - Can I place an order online and have it delivered to my local store?
Can I place an order online and have it delivered to my local store?
Yes, most products can be ordered for store delivery. If products are not available the 'Collect from store' icon in your 'Shopping bag' will be crossed out as follows:
Please note: This service is only available for UK and Ireland stores - Do you have size guides?
Do you have size guides?
Yes, view our size guides.
- Do you have buying guides?
Do you have buying guides?
Yes, view our buying guides.
- What payment methods do you accept?
What payment methods do you accept?
We accept the following methods of payment:
Debenhams Gold Account card (UK & N.Ireland)
Debenhams Account card (UK & N.Ireland)
Debenhams Shareholder Account card (UK & N.Ireland)
Debenhams giftcard (all countries except France, Germany, Spain and Sweden)
Visa (all countries)
MasterCard (all countries)
American Express (all countries)
Delta/Connect (all countries)
Maestro (all countries)
Please note: We are only able to accept one payment type per order. - When will I be charged?
When will I be charged?
Payment is charged immediately after security checks from your bank issuer and Debenhams have been authorised.
- Will my card details be safe?
Will my card details be safe?
Yes, we use 'Secure socket layer' (SSL) technology to encrypt your payment card to ensure your details are safe. We also use Verified by Visa (VbV) and MasterCard®, Secure Code (MSC) (3D Secure).
- What is 3D Secure?
What is 3D Secure?
Verified by Visa (VbV) and MasterCard®, Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication, is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online. The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg, Halifax, Barclays, Sainsbury's) and any information that you submit on these authentication screens are securely passed to your card issuing bank, no information will be captured, stored or viewed on any debenhams.com system.
- Why has my card been declined?
Why has my card been declined?
There can been several reasons why your card has been refused. For further details please contact your card issuer.
- Can I pay with my giftcard?
Can I pay with my giftcard?
Yes you can purchase most products with a giftcard (exclusions apply).
Please remember to keep hold to your giftcard until you are happy with your order.
Exclusions
Giftcards cannot be used as payment for the following: Personalised Wedding Stationery, Flowers, Hampers, Wine, Debenhams Plus, Debenhams Made to Measure Curtains, Debenhams Flowers, Debenhams Tailored Shirts.
In addition giftcards cannot be used as payment for international orders to the following countries: France, Germany, Spain and Sweden - Can I use two methods of payment when ordering online?
Can I use two methods of payment when ordering online?
Unfortunately we currently only accept one payment method per order. However, this is something we are looking to introduce in the future.
- VAT refunds
VAT Refunds
All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
- VAT receipts
VAT receipts
If you are a VAT registered trader, we can provide a VAT receipt in respect of the items purchased from Debenhams.
For purchases from a store, please send a copy of the till receipt to: Tax Team, Bedford House, Park Street, Taunton TA1 4DB (or email to taxteam@debenhams.com).
For purchases from Debenhams.com, please quote your order number and send your request to Tax Team, Bedford House, Taunton TA1 4DB (or email to taxteam@debenhams.com). Any VAT receipts will be made out to the name and address used when the order was placed. - Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.
- Promotion codes & offers
- How do I use a promotion code?
How do I use a promotion code?
You will find the below promotion code box on your 'Shopping bag' page. To apply the discount, enter the promotion code into the designated field and click ?Apply?. The total price displayed at checkout is inclusive of discount (where applicable).
Promotion codes cannot be used against handling and delivery charges, gift vouchers, giftcards, personalised wedding stationery, flowers, hampers, wine, financial services, Debenhams Plus, Debenhams Made to Measure Curtains, Debenhams Flowers, Debenhams Tailored Shirts.. - My promotion code is not working
My promotion code is not working
The promotion code you have entered may have expired, or the start of the promotion may not have started. Please refer to the terms and condition of the offer for more details.
- I have forgotten to use my promotion code, can I still receive the discount?
I have forgotten to use my promotion code, can I still receive the discount?
Unfortunately, once your order has been submitted we are unable to add this retrospectively.
- I have Debenhams Gold account card, what code should I enter to receive free delivery?
I have a Debenhams Gold account card, what code should I enter to receive free delivery?
The free delivery promotion code is printed in your welcome pack and will also be quoted in your monthly statements. Alternatively, you can contact our Customers services team (please quote your card number to the adviser).
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.- My Details / Account
- How do I register?
How do I register?
Simply click on Create Account/Login at the top of the page and follow the instructions.
- What information will be stored?
What information will be stored?
Information stored in your account will be your home address, delivery address, your email address and your payment details. You can access and amend your details at any time.
- Will my personal information be saved securely?
Will my personal information be saved securely?
Yes, your account is password protected and we also use the latest encryption software. For additional peace of mind, you can change your password as often as you wish.
- How do I change the details stored in my account?
How do I change the details stored in my account?
Simply login and click on the area that you wish to change and amend accordingly. Once you have finished, click update and always remember to logout so others cannot access your personal data.
Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address. - I have forgotten my password, how do I request a new one?
I have forgotten my password, how do I request a new one?
Simply click on Create Account/Login at the top of the page, click ?Forgotten Your Password? and enter your Login ID email in the box provided, your new password will be sent to your contact email address. Once you have logged in with your new password you will be prompted to change it to something more memorable.
- I haven't received my forgotten password reminder email
I haven't received my forgotten password reminder email
Firstly, please check your 'Junk' folder, if it's not there please contact our Customer services team.
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- Contact us
Contact us
UK & N. Ireland customers
Telephone us:
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us:
Customer Relations
Debenhams Retail Plc
1 Welbeck Street, London
W1G 0AA
If you are an International customer, please click here for Customer services contact details.
- Privacy & security
- Privacy policy
Privacy policy
This Privacy Policy explains how Debenhams ('We/Us/Our') collect, store and use your personal data when you browse and use Debenhams.com (the 'Website'), and when you provide us with your personal data. Please read this Privacy Policy carefully.
By accessing, browsing or otherwise using the Website you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website. Debenhams Retail plc is a company registered in England and Wales (registration number 83395) with registered office at One Welbeck Street, London, W1G 0AA and is a registered data controller with the Information Commissioner's Office.
We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.
Information we may hold on you
- Information that you have provided to us including but not limited to when you:
- purchase products through the Website, over the phone and/or through store kiosks
- submit rate and reviews
- use Debenhams applications on Facebook
- use the Debenhams mobile shopping application
- enter competitions, prize draws or promotions which we are promoting
- join the Beauty Club reward scheme
- sign up to marketing/newsletters including by email and SMS.
- use our customer services web-chat facility.
- Information you provide our partners and when you report a problem with the website.
- Information you provide to us when applying through the Website for registration, subscribing to any of our services or requesting further services.
- If you contact us for any reason, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.
- Your IP address
- Details of your visits to the website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.
- Information provided to us by other companies who have obtained your permission to share information about you.
Information we request and hold includes but is not limited to the following:
- Your name, age, date of birth, sex
- Billing and delivery postal addresses
- Phone and fax numbers
- Email addresses
- Usernames and passwords
- Payment card details
- Browsing and shopping activities
- Your customer queries
We, or third party data processors who act on our behalf, may use the personal data you provide us in the following manner:
- To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws.
- To monitor and improve the services and the Website
- To manage your marketing preferences.
- To contact you if there is a query regarding your order.
- In the event that you purchase goods on the Debenhams' website, you may be sent an email requesting whether you would like to review your product.
- To verify your identity.
- In certain circumstances in order to process your order and to verify your identity, we may call your provided telephone number you have provided to perform security checks and to request that you verify certain information.
- Market research purposes
- To enable us to comply with any legal or regulatory requirements;
- In the detection and prevention of fraud or other crimes.
- To assist with any of your customer queries.
- For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
Unless you have not consented to, we may use your personal data in the following manner:
From time to time, to inform you by post, email, SMS or other available means, of products, services, promotions and special offers from our retail channel and Debenhams plc Group of Companies.
To provide you with tailored/behavioural advertising through the use of cookies on the Website. This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you. In the event that you do not want to receive tailored advertising, or do not wish for any of your information to be processed through the use of cookies, please refer to the section on Cookies.
We may disclose personal data we collect to third parties in the following manner:
- To administer your account and to disclose your details to our third party service providers for the purpose of processing and fulfilment of your order.
- We may pass your personal data to other companies to support our business operations, and or audit purposes.
- We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body.
- We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.
- We may disclose your personal information to any member of the Debenhams plc Group of Companies, which means our subsidiaries, our ultimate holding company and its subsidiaries.
- We do pass your details to Debenhams' approved Customer Service centres, who adhere to the UK Data Protection Acts 1998, and who will use this data solely for the purpose of answering your customer service queries.
- We may pass your information to third parties in order to fulfil and/or despatch your orders. The third party provider may send marketing material within the parcel or by post after fulfilment of your order.
- We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Policy, and/or as part of any business or asset sale carried out.
Transferring data internationally
We may transfer personal data we have collected from you to a third party data processors located in countries outside of the European Economic Area ('EEA'). We will comply with the Data Protection Act 1998 in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.
By using and/or shopping on the Website you consent to the transfer of your personal data to third party data processors located in countries outside of the European Economic Area ('EEA').
Payment Card details
We process your payment card details in order to complete your purchase that you made through the Website, mobile applications and the kiosk, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you.
Microsites
We have partnered with various trusted third party companies to provide goods and services to you. Such goods and services can be accessed through links on the Website to the third party company's microsite. A microsite is a website which is owned and operated by a third party company but is Debenhams branded. Please note that these microsites may be governed by their own terms and conditions and privacy policies.
E-mail Marketing
You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.
You may opt out from any SMS marketing by using the suppression codes located on the marketing text messages.
- Information that you have provided to us including but not limited to when you:
- Security policy
Security policy
At Debenhams we take your online security very seriously. Full details of how we protect the information you provide us are given below:
- When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us.
- As an additional security measure, credit card numbers are encrypted both before an order is processed and when stored on our database.
- For security reasons, we strongly recommend that you do not send credit card numbers by standard email.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
- Payment Authentication (3D Secure)
Payment Authentication (3D Secure)
Your security is our highest priority, so we offer an additional step to give you peace of mind. Verified by Visa (VbV) and MasterCard?, Secure Code (MSC) (often referred to as 3-D Secure or Payment Authentication) acts like a Chip & Pin for your online purchases and protects you by asking for a secret password.
The new step within the payment process allows your card issuer to fully authenticate cardholders during the online purchase, reducing the likelihood of fraudulent usage.
- Cookies
Cookies
Cookies are small encrypted text files that are stored on your computer or other device by this Website. The Website uses cookies to collect information about you.
We use cookies for the following reasons
- For marketing purposes for example, to display personalised banner
- To identify you as you travel around our site and to monitor your journey and record sales. This enables us to identify issues and improve our customer journey.
- To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.
- To ensure that items are placed into your Shopping Basket and your order is processed correctly. For marketing purposes for example, to display personalised banners.
- You may change your website browser settings to reject cookies. To learn how to disable cookies or opt out of their usage please visit www.aboutcookies.org. Please note, however, that some cookies are essential in order to shop on the Website and in the event you do reject cookies this may impair the functionality of the Website and may mean that you are unable to shop on the Website.
- Access to information
Access to information
You have the right to ask what personal data is held by us about you. We may charge a fee for this which will not exceed ?10.00. You also have the right to have changed any inaccuracies in the details we hold about you. You may exercise your above rights by means of a request in writing to us at E-commerce (Customer Relations), Debenhams Retail plc, 1 Welbeck Street, London, W1G 0AA or by emailing us at Customer.Enquires@debenhams.com. - Customer Ratings and Review
When you submit a rating and review on the Debenhams Website and/or Facebook we request you provide the following information:
- Your nickname
- Your location (optional)
- Email address (optional - if you do submit your email address we do not publish it, but request it to inform you whether your review has been published or rejected)
- Beauty Club card number (optional)
We publish the following details on the Debenhams Website and on Facebook:
- Your nickname
- Your location if provided
- Your product rating and review
In addition, on the Facebook application you may have the opportunity to post various questions, reviews or other content.
Please note that you can change certain settings on Facebook related to the application through your account and privacy settings on Facebook.
As the content of this Privacy Policy may change from time to time we suggest that you periodically consult this Privacy Policy. Any changes to the Privacy Policy will be effective immediately.
- WEEE & REACH
- What is WEEE?
What is WEEE?
From 1st July 2007, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.
The consumer has a significant role to play in reducing the impact of waste electrical and electronic equipment on the environment, through re-using or recycling such articles. Some of the components used in electrical and electronic equipment can contain hazardous substances that can damage the environment and present a risk to human health if not properly disposed of.
The crossed out wheelie-bin symbol on products is to remind you that Waste Electrical and Electronic products, batteries and accumulators should not be disposed of with household waste. If you are unable to re-use or recycle your article it should be disposed of at a civic amenity site/local authority recycling facilities.
Alternatively, a take-back service operates within Debenhams stores, whether you purchase instore or online. When you purchase a new electrical item from Debenhams you can exchange an old similar item for recycling (eg, a toaster for a toaster, or a similar small domestic appliance such as a kettle). Debenhams will then dispose of your product responsibly.
In order to do this, you must take your new purchase receipt to store in order to prove that the old item you are bringing back has a new similar purchase to link to.
You have 28 days from date of purchase to bring back the old item to your local Debenhams store. This period is lengthened to 48 days for debenhams.com, Telephone and In Store Ordering customers.
Waste Batteries
Portable waste batteries, including rechargeable batteries, may be taken back to any Debenhams store, or any other retailer operating an in-store take back scheme, for recycling free of charge. There is no obligation to purchase when returning an old battery. - What is REACH?
What is REACH?
REACH is the European Union regulation for the Registration, Evaluation, Authorisation and Restriction of Chemicals. Please click here for details on how to contact us about your 'REACH' enquiry.
- Store information
- What are the opening hours for my local store?
What are the opening hours for my local store?
To check opening hours for your local store please visit our Store finder.
TEL: 020 8409 0075
- What departments and services are available in my local store?
What departments and services are available in my local store?
To check departments and service for your local store please visit our Store finder.
- Do you offer suit hire?
Do you offer suit hire?
Yes, we offer suit hire in 135 stores. You can also view the collection on debenhams.com.
- Contact us
If we haven't answered your question, please contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- What are the opening hours for my local store?
- Problem with your purchase
- The security tag has been left on my items, what should I do?
The security tag has been left on my items, what should I do?
We're sorry the security tag was not removed, please return the item to your local store. Please bring your receipt so we can identify the date/time and till point this error happened.
- I am missing an item, what should I do?
I am missing an item , what should I do ?
We are sorry this happened, please return to the store where you made the purchase. Please bring your receipt so we can identify the date/time and till point this error happened.
- My product is faulty, what should I do?
My product is faulty what should I do?
Please return the faulty item(s) to your local store.
- I have a lost property enquiry.
I have a lost property enquiry.
Please return to the store where you lost the item. If this is not suitable please contact our Customer services team and one of our advisers will be able to check with the lost property department for you.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Contact us
Contact us
If we haven't answered your question, please contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us
Customer Relations
Debenhams Retail Plc
1 Welbeck Street,
London
W1G 0AA
- The security tag has been left on my items, what should I do?
- Returns & refunds
- Christmas gifts extended returns policy
Christmas gifts extended returns policy
Items purchased in store from Wednesday 8 November as gifts can be exchanged in store until Saturday 28 January 2012.
- What is your Returns Policy?
What is your Return Policy?
With proof of purchase
Should you wish to return an item(s) we will be happy to exchange or refund providing the return takes place within 28 days of purchase. Proof of purchase includes one of the following: your Debenhams receipt, your credit card receipt, your statement or your despatch note.
Merchandise reduced by 50%
If you are returning items reduced to half price or less you may only exchange or refund on to a Debenhams giftcard. If you are a Debenhams cardholder, you can have a full refund credited to your Debenhams card providing the reduced items were originally purchased on your card.
Without proof of purchase
If you a returning items without a proof of purchase you may exchange at the current selling price for alternative items only.
Concession products
You may only exchange or refund concession items as long as the store you are returning to has the particular concession and you have proof of purchase.
Debenhams Desire stores
Debenhams Desire stores are unable to offer an exchange or refund on items not available in store including menswear, homeware and selected concession products.
We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition or are damaged. - What products are excluded from your refund policy?
What products are excluded from your refund policy?
We are unable to offer an exchange or refund on gift experiences, furniture, beds, custom made or altered items unless they are misdescribed or are faulty.
For reasons of health and hygiene we are unable to exchange or refund the following products:
- Cosmetics/fragrance once the original packaging has been opened, unless faulty.
- Pierced earrings and other pierced body jewellery unless faulty.
- Quilts, duvets, pillows and mattresses - no exchange or refund once the original packaging has been opened or damaged unless faulty.
- Gift food and products containing alcohol - no exchange or refund unless the original packaging is unopened, unless faulty.
- Underwear/lingerie, control wear, hosiery and swimwear - no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty
- Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.
- Fascinators - no exchange or refund unless faulty. - Can I return an item without a receipt?
Can I return an item without a receipt?
Yes you can, however you will only be able to exchange your item for other products (exclusions apply).
- Contact us
Contact us
If we haven't answered your question, please contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
Write to us
Customer Relations
Debenhams Retail Plc
1 Welbeck Street,
London
- Christmas gifts extended returns policy
- Ordering & reservations
- Can I reserve an item in store?
Can I reserve an item in store?
Yes you can, please contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Can I have an item delivered to store?
Can I have an item delivered to store ?
Yes, most items can be ordered online for delivery to store. If an item is not available for delivery to store, the 'Collect from store' icon in your 'Shopping bag' will be crossed out as follows:
Please note: Collect from store orders are not available via our telephone order service. - Do you have size guides?
Do you have size guides ?
Yes, view our size guides.
- Do you have buying guide?
Do you have buying guide ?
Yes, view our buying guides.
- Contact us
If we haven't answered your question, please contact our Customer services team
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- Can I reserve an item in store?
- Payment
- What payment cards do you accept?
What payment cards do you accept?
We accept the following methods of payment:
Debenhams Gold Account card
Debenhams Account card
Debenhams Shareholder Account card
Debenhams giftcard
Visa
MasterCard
American Express
Delta/Connect
Maestro - Do you offer gift receipts?
Do you offer gift receipts?
Yes, if you are buying an item for another person we will be happy to provide you with a gift receipt. When you purchase an item, simply ask the adviser for a gift receipt. The adviser will also provide you a normal receipt for your own records.
- Can I purchase paper gift vouchers?
Can I purchase paper gift vouchers?
Most customers prefer to purchase giftcards, however we do stock paper gift vouchers if you prefer.
Please note: Paper gift vouchers cannot be used to purchase items online. - Contact us
If we haven't answered your question, please contact our Customer services team
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- What payment cards do you accept?
- Personal shopper service
- Please refer to the Personal shopper service tab above.
- Gift list service
- Please refer to the Gift list service tab above.
- Please refer to the Gift list service tab above.
- WEEE (Waste Electrical and Electronic Equipment)
- What is WEEE?
What is WEEE?
From 1st July 2007, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.
The consumer has a significant role to play in reducing the impact of waste electrical and electronic equipment on the environment, through re-using or recycling such articles. Some of the components used in electrical and electronic equipment can contain hazardous substances that can damage the environment and present a risk to human health if not properly disposed of.
The crossed out wheelie-bin symbol on products is to remind you that Waste Electrical and Electronic products, batteries and accumulators should not be disposed of with household waste. If you are unable to re-use or recycle your article it should be disposed of at a civic amenity site/local authority recycling facilities.
Alternatively, a take-back service operates within Debenhams stores, whether you purchase instore or online. When you purchase a new electrical item from Debenhams you can exchange an old similar item for recycling (eg, a toaster for a toaster, or a similar small domestic appliance such as a kettle). Debenhams will then dispose of your product responsibly.
In order to do this, you must take your new purchase receipt to store in order to prove that the old item you are bringing back has a new similar purchase to link to.
You have 28 days from date of purchase to bring back the old item to your local Debenhams store. This period is lengthened to 48 days for debenhams.com, Telephone and In Store Ordering customers.
Waste Batteries
Portable waste batteries, including rechargeable batteries, may be taken back to any Debenhams store, or any other retailer operating an in-store take back scheme, for recycling free of charge. There is no obligation to purchase when returning an old battery.
- What is WEEE?
- REACH
- What is REACH?
What is REACH?
REACH is the European Union regulation for the Registration, Evaluation, Authorisation and Restriction of Chemicals. Please click here for details on how to contact us about your 'REACH' enquiry.
- What is REACH?
- Manage & create wedding list
- How do I book a wedding list appointment?
How do I book a wedding list appointment?
You can book a wedding list appointment at over 120 stores, so there is certain to be one convenient to you. Please contact our Customer services team to arrange a time that suits you. To find your local store, click here
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - I need to cancel my wedding list appointment - how do I do this?
I need to cancel my wedding list appointment - how do i do this
To cancel your appointment, please contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - How do I register my wedding details?
How do I register my wedding details?
You can register your list in store or online. After registering online we will email you with a unique password and, as a special thank you for registering with us, we'll give you a £50 giftcard* and 10% off remaining items when your list is complete. You can also register by calling our Customer services team at a time that suits you.
*A minimum of £250 must be spent on products or giftcards to be eligible for this free gift. Ask a member of staff for more details.
> Register onlineTelephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - I have registered my details online, why haven't I received my password?
I have registered my details online, why haven't I received my password?
Some email providers, such as Hotmail, and Yahoo, use a junk mail filter. Please make sure that you check all your folders in your email account to see if your password has been directed there. Alternatively, contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - What is my login?
What is my login?
Your login will be the email address you entered when you registered your list.
- What do I do if I've forgotten my password?
What do I do if I've forgotten my password?
Click on ?Forgotten Your Password' on the login screen and we'll email you with a new password. It's important to keep your password in a safe place and known to only you and your partner to ensure; only the two of you will be able to access your list and make changes.
- How do I change my wedding registration details?
How do I change my wedding registration details?
If you wish to change any of your wedding registration details, eg, the date of your wedding, or your address, please contact your assigned Debenhams store.
- What types of gift list options are available to me?
What types of gift list options are available to me?
Before creating your list think about which gift list is right for you. At Debenhams we have made it as easy as possible to create your ideal gift list, with a number of gift list options for you to choose from including gift card, honeymoon and charity options. You even have the flexibility to combine the best bits of all these options so you can get exactly what you want.
View our gift list options - Can I change the date of my delivery?
Can I change the date of my delivery?
Yes, you will need to contact the store that is looking after your list, please click here for contact details.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - When should we compile our list?
When should we compile our list?
We recommend you compile your list three months prior to your wedding, but no less than six weeks.
- How do we compile our list?
How do we compile our list?
You can compile your gift list in the most convenient way for you. You can either:
1) Make an appointment in store with one of our wedding experts
2) Or create it from home at debenhamsweddings.com
> Create a gift list - How do I inform my guests that my gift list has been set up?
How do I inform my guests that my gift list has been set up?
Once you have registered with us and created your gift list we will provide you with guest cards informing them of your list number. Simply insert these with your wedding invitations. You can also spread the word via your own free personalised website.
- I have seen coded letters on my list when I click on 'View my Purchases'. What do they all mean?
I have seen coded letters on my list when I click on ?View my Purchases'. What do they all mean?
The different codes you see are to let you know about the status of that particular item. Below is a table illustrating what each code means:
Status Description S = sold This item has been purchased by one of your guests. D = delivered This item has been delivered to you or is on an impending delivery. C = collected This item has been collected and taken away by the guests. R = request This is an item that is currently not in stock and we are trying to obtain it. If we have difficulty in obtaining an item that is in the 'R status, an alternative gift from your list may be selected or, alternatively, the funds may be added to your giftcard for you to select another item of your choice. Please note that if the item is to be ordered this can take up to 12 weeks to come into the store. - Can prices of items change from when we first set it up?
Can prices of items change from when we first set it up?
Prices are subject to change between the time you compile your list and when the gifts are purchased. The prices on your copy of the list are a guide only; guests will be charged the current price on the day they make their purchase.
- Can we manage our list online?
Can we manage our list online?
Yes, you can manage your list at debenhamsweddings.com once you have fully registered your wedding details with us. Once set up you'll be given a password. Login to add more items, bookmark favourites and see what gifts have been purchased and by whom.
- What if we need to add more items later on?
What if we need to add more items later on?
Quantities of items already on your list can be decreased or increased online - simply follow the instructions when you login. You can add additional gifts online or contact your wedding expert for further help if you compiled your wedding list in store.
- How many items should we add?
How many items should we add?
As a guide, you should aim to list two to three items for every guest attending your wedding. It's better to have too many gifts than not enough. Remember to include a wide selection of prices, and don't be put off having more expensive items on there - friends and family may want to club together. You should also include a gift card which you can spend after your wedding or use to save for larger items - we will also credit this with £50 once £250 is spent on your list.
- Can we add larger appliances to our list?
Can we add larger appliances to our list?
Yes, we have a wide selection of electricals and large appliances including TVs, cookers, dishwashers and fridges as well as some online exclusives that can be added to your gift list.
- How do our guests buy items?
How do our guests buy items?
Guests can buy items on your wedding list from any Debenhams wedding store, online or by calling our Customer services team. The gifts will either be held at the store and delivered to you for FREE, or your guests may take gifts themselves to give to you personally.
> Buy from a listTelephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Can we buy items on our list?
Can we buy items on our list?
Yes, Debenhams gives you the opportunity to buy any outstanding items from your list after your wedding, and our special 'Buy the Balance' offer means you'll get 10% off most purchases. *Selected concessions will not be participating.
> Manage your list - How will we receive our gifts?
How will we receive our gifts?
You have the option for delivery before or after your wedding. We take great care to ensure your wedding gifts are packed securely and all deliveries are FREE of charge.
- Why will some items not arrive until after the wedding?
Why will some items not arrive until after the wedding?
If gifts are ordered within two weeks of your wedding date they might not be available immediately and may have to be placed on order. It can take up to 12 weeks for items to arrive in store so we will make a delivery to you after your wedding when all purchases have been fulfilled.
- What do we need to know about delivery and returns?
What do we need to know about delivery and returns?
If after your wedding there is an item you wish to return, please contact your store to arrange an exchange or to have the money credited to your giftcard. All your items will be delivered to your nominated address FREE of charge.
- Contact us
Contact us
If we haven't answered your question, please contact our Customer Services team.
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- How do I book a wedding list appointment?
- Guest purchases
- How do I place an order from a wedding list?
How do I place an order from a wedding list?
You can place a wedding list order online, by clicking please click on the Buy from a list on our weddings page, link on the wedding's page and follow the on-screen instruction. Alternatively, you can place your order over the phone by calling our Customer services team or by visiting the Wedding Service in store.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Can I use a promotion code to purchase from a wedding list?
Can I use a promotion code to purchase from a wedding list?
No, all promotion codes are excluded from wedding list orders.
- When will my order be delivered to the bride and groom?
When will my order be delivered to the bride and groom?
Your gift(s) will be delivered with all gifts on a date that has been agreed by the bride and groom. Generally most bride and grooms prefer to have their gifts delivered after their wedding.
- Contact us
If we haven't answered your question, please contact our Customer services team.
Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- How do I place an order from a wedding list?
- Suit Hire
- Do you offer suit hire?
Do you offer suit hire?
Yes, we offer suit hire in 135 stores. You can also view the suit hire collection online.
- Contact us
Contact us
If we haven't answered your question, please contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- Do you offer suit hire?
- Personal shopper
- How do I book a Personal shopper appointment?
How do I book a Personal Shopper appointment?
You can book an appointment via our online booking service, or alternatively you can book an appointment by calling our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - I need to change the date of my Personal shopper appointment
I need to change the date of my Personal shopper appointment
To change the date of your appointment, please log-in to our online booking service. Alternatively, contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - I need to cancel my Personal shopper appointment
I need to cancel my Personal shopper appointment
To cancel your appointment, please log-in to our online booking service. Alternatively, contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Contact us
Contact us
If we haven't answered your question, please contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- How do I book a Personal shopper appointment?
- What is the beauty club card?
- What are the benefits of having this card?
What are the benefits of having this card?
As a Debenhams Beauty Club member you'll benefit from the following:
- Exclusive gifts and special offers from your favourite brands
- Earn points on any beauty or fragrance item
- Regular beauty gossip emails packed with the latest beauty news, hot products and exclusives
- Free beauty makeovers whenever you want them
- Expert skincare consultations
- Tips and advice
- Regular beauty features
Earn the following points on your reward card:
Online Orders:
- Receive 5 points per £1 spent and enjoy FREE delivery
- In store purchases:
- Spend up to £25 and receive 1 point per £1
- Spend £25 or more and receive 3 points per £1
500 Points = £5 Reward
Maximum 1,500 points are converted per month. - What are the beauty card terms and conditions?
What are the Beauty Card terms and conditions?
View the Beauty Club terms & conditions
- How do I get FREE delivery for my beauty purchases online?
How do I get FREE delivery for my beauty purchases online?
When you buy any beauty or fragrance item online you will receive FREE delivery. To qualify, simply type SHBC in the promotion box in your 'Shopping bag' and we'll automatically apply FREE delivery.Delivery of your item(s) can take up to 3-4 working days.
- Contact us
If we haven't answered your question, please contact our Customer services team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- What are the benefits of having this card?
- Points and rewards
- How many points do I get?
How many points do I get?
Online orders
Receive 5 points per £1 spent and FREE Delivery
In store purchases
Spend up to £25 and receive 1 point per £1
Spend £25 or more and receive 3 points per £1
Multiple items can be purchased together to earn more points
500 Points = £5 reward
Maximum 1,500 points are converted per month - Where are my points/rewards?
Where are my points/rewards?
Online orders: Your points will not show until after despatch.
In store purchases: Your points will not show on your balance until the following day.
Bonus points: Should be added to to you balance in time for next reward conversion date, but not necessarily at the same time as your 'purchase' points.
Points will only convert to rewards at the end of each month - providing your card has been registered.
If you don't earn points on your card for a period of 12 months all existing points will expire.
Rewards will expire after 6 months.
If you have returned an item the relevant points will be removed under the terms and conditions of the offer. - Can I collect points with all beauty purchases?
Can I collect points with all beauty purchases?
You can collect points on all your beauty and fragrance purchases in store and online.
Includes personal care items, eg. hairdryers; excludes mens accessories. - Can I earn points and redeem rewards with purchases online?
Can I earn points and redeem rewards with purchases online?
You can collect points online and you can earn 5 points for every £1 spent. To collect points you need to enter the 18-digit points ID on the back of your card when you checkout.
You can also take advantage of FREE delivery on all your beauty purchases by entering code SHBC at in your 'Shopping bag'.
Unfortunately, you cannot currently redeem your reward £'s online, however, we are working on this so look out for future announcements.
In store you can earn points and redeem your rewards in the same transaction. - Is there a minimum spend when I redeem my reward £s?
Is there a minimum spend when I redeem my reward £s?
No, you can redeem rewards against any cosmetics or fragrance product or beauty treatment, even if the product is under £5, the remaining reward £s will stay on your beauty club reward card.
- How much would I have to spend to get 500 points / £5 reward?
How much would I have to spend to get 500 points / £5 reward?
Online you will need to spend £100 as you are earning 5 points per £1.
When you shop in store you would need to spend approx £166 based on the following points structure:
Spend up to £25 in store and receive 1 point per £1
Spend £25 or more and receive 3 points per £1. Multiple items can be purchased together to earn more points.
Plus, you will have the opportunity to earn BONUS points from the many offers we run throughout the year. - Contact us
Contact us
If we haven't answered your question, please contact our Customer services team.
- How many points do I get?
- Managing my beauty club card account
- How do I activate my card?
How do I activate my card?
In order to become a full member of the Beauty Club you need to pick up a card in store. You can start earning points straight away, however, you must register your card online in order to convert your points into reward £s. Please note you will need a valid email address to register your card.
- What if I forget to use my Beauty Club reward card when I make a purchase?
What if I forget to use my Beauty Club reward card when I make a purchase?
If you purchased in a store, you need to take your till receipt into your local store within two months of purchase and they will add the points on to your card.
If you made an on-line purchase, you need to take your despatch note into your local store within two months of delivery and they will add the points to your card. - How do I know how many points and rewards I've got?
How do I know how many points and rewards I've got?
When you make a purchase in store your till receipt will show how many points you have collected on that transaction.
You can also check your point / reward balance online at any time. To do this simply go to 'My Account / balance check'.
We will convert points to reward £s on a monthly basis so if you have reached or exceeded the 500 point level you will get an email notification to, show how many points you have collected and how many reward £s you have to spend.
Rewards have a six month expiry date and this will be clearly stated in this email. - What do I do if I lose my card?
What do I do if I lose my card?
If you have lost or had your Beauty Club reward card stolen, don't worry, just follow these easy steps:
- Login to your Beauty Club card account and register your card lost or stolen.
- Go to any Debenhams store and pick up a new Beauty Club reward card.
- Log into your 'My Account' to register this new card as a replacement on your existing account. Your existing points and rewards will transfer across to your newly registered Beauty Club reward card.
This transfer of points and rewards can take up to 24 hours which means you will not be able to spend any saved rewards £s;s until after this time. However, you will be able to start earning more points on your replacement Beauty Club reward card straightaway. - Contact us
Contact us
If we haven't answered your question, please contact our customer service team.
Telephone us
08445 616 161
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm
- How do I activate my card?
- Debenhams card information
- How do I apply for Debenhams Credit Card or Store Card?
How do I apply for Debenhams Credit Card or Store Card?
You can apply for a Debenhams Card in any one of our UK stores. If your application is successful, you will receive a temporary account card which will allow you to save 10% for the first 7 days*.
You can also apply online. If your online application is successful you will receive a special voucher in the post to save 10% on your next card purchase in store* at Debenhams.
* Selected departments, products and services (in particular certain concessions, financial services, giftcards and vouchers) are excluded. Please ask in store for further details.
You will be considered for both a Debenhams Credit Card and a Debenhams Store Card. If you are accepted, the type of card offered will depend on your personal circumstances. - What do I get with a Debenhams Credit Card or Store Card?
What do I get with a Debenhams Credit Card or Store Card?
With a Debenhams Credit Card or a Debenhams Store Card you can enjoy exclusive cardholder privileges and benefits that make shopping special. Find out more by clicking the following links:
- Debenhams Credit Card
- Debenhams Store Card - What's the difference between a Debenhams Credit Card and Debenhams Store Card?
What's the difference between a Debenhams Credit Card and Debenhams Store Card?
With a Debenhams Credit Card you can pay for goods at over 24 million places around the world, and you collect Reward Points every time you use it. A Debenhams Store Card can only be used in Debenhams stores and at debenhams.com
- How often will I receive Reward Vouchers?
How often will I receive Reward Vouchers?
Every 3 months we'll automatically convert the Reward Points you've collected by spending on your Debenhams Credit Card into Reward Vouchers. Your Reward Vouchers can be used to treat yourself to whatever you want at Debenhams, when you pay with your Debenhams Credit Card. Reward Vouchers are sent out in January, April, July and October, so keep an eye out for them in the post.
- How many Reward Points will I collect each time I use my Debenhams Credit Card?
How many Reward Points will I collect each time I use my Debenhams Credit Card?
You'll earn 1 point for every £1 you spend on your Debenhams Credit Card at Debenhams, and 1 point for every £2 spent anywhere else. Your Debenhams Credit Card is accepted at over 24 million places around the world. The more you use your Debenhams Credit Card, the more Reward Points you'll collect.
- How often will I receive Reward Vouchers?
How often will I receive Reward Vouchers?
Every 3 months we'll automatically convert the Reward Points you've collected by spending on your Debenhams Credit Card into Reward Vouchers. Your Reward Vouchers can be used to treat yourself to whatever you want at Debenhams, when you pay with your Debenhams Credit Card. Reward Vouchers are sent out in January, April, July and October, so keep an eye out for them in the post.
- How do I become a Debenhams Gold cardholder?
How do I become a Debenhams Gold Card holder?
If you spend £500 or more a year in store or online at debenhams.com either your Debenhams Store Card or your Debenhams Credit Card, you could be invoted to become a Debenhams Gold cardholders. We really value your loyalty which is why we are the only department store who will upgrade you for free! Debenhams Gold cardholders receive even more benefits, such as a 20% discount in all Debenhams cafés and restaurants and free online delivery.
- Who are Santander Cards UK Limited?
Who are Santander Cards UK Limited?
The Debenhams Credit Card and Debenhams Store Card are operated by Santander Cards UK Limited - part of the global Santander Cards Division, which operates in 11 countries and has a combined portfolio of over 24 million credit cards and 48 million debit cards around the globe.
Our customers can have absolute confidence in the strength and stability of our Credit Card and Store Card products and peace of mind that they can expect the highest levels of customer service and that their personal data is kept in a safe and secure environment.
Together with Debenhams, Santander Cards is committed to offering customers innovative and great value credit products. - What is the lending code?
What is the lending code?
This is a voluntary code of practice which sets standards for financial institutions to follow when they are dealing with their personal customers in the United Kingdom. You can access the consumer guide to the code here.
- How do I apply for Debenhams Credit Card or Store Card?
- Manage your Debenhams Account
- Can I view my Debenhams Account card online?
Can I view my Debenhams Account card online?
Yes, you can view your Debenhams Card account online, make payments and contact our Customer services team through the account management area of Debenhams Personal Finance. Just make sure you're registered with us first (once you've registered you'll receive your details and password via email within 24 hours).
If you supplied us with your email address when applying for your Debenhams Credit / Store Card then we have already registered you, just use the temporary password we emailed you.Telephone us
0844 800 8877
Lines are open:
Monday to Friday 9am to 10pm, Saturday 9am to 8pm, Sunday 10am to 6pm - Why does the account management area sign me off after a period of inactivity?
Why does the account management area sign me off after a period of inactivity?
For your security we log you out of the account management area after 10 minutes of inactivity. We do this to protect you from unauthorised access to your account details if your computer is left unattended.
- I want to change my address
I want to change my address
If you'd like to change your address, please contact Debenhams Card Customer Helpline.
Telephone us
0871 522 5050
Lines are open:
24 hours, 7 days a week.
Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes.
- Can I view my Debenhams Account card online?
- Problem with your account / Statement
- How do I make an enquiry about my account?
How do I make an enquiry about my account?
You can either login to the account management area of the site (under 'Manage my account') and send an email to our customer services team, or alternatively you can call our Debenhams Card Customer Helpline.
Telephone us
0871 522 5050
Lines are open:
24 hours, 7 days a week.
Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. - What should I do if my Debenhams Card is lost, stolen or used fraudulently?
What should I do if my Debenhams Card is lost, stolen or used fraudulently?
If your card has been lost or stolen you should report it to us immediately on our Lost and Stolen Card Helpline.
We will stop all transactions and will arrange for a replacement card to be sent to you as soon as possible.Telephone us
0871 522 5050
Lines are open:
24 hours, 7 days a week.
Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. - What should I do if I receive a suspicious or fraudulent email about my card?
What should I do if I receive a suspicious or fraudulent email about my card?
We will never ask for your security or personal details by email. If you receive such an email, follow the steps below:
- Do not click on any links or open any attachments within the email
- Forward your email to Santander Cards, at phishing@santandercards.co.uk
- Delete the email from your inbox.
Please be assured that we take these reported incidents seriously.
If you want to know more about security and banking, please visit www.banksafeonline.org.uk which has been set up for the UK banking industry. - I haven't received my statement
I haven't received my statement
Please contact our Debenhams Card Customer Helpline.
Telephone us
0871 522 5050
Lines are open:
24 hours, 7 days a week.
Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. - I have been charged a late payment fee
I have been charged a late payment fee
To discuss the late payment charge please contact our Debenhams Card Customer Helpline.
Telephone us
0871 522 5050
Lines are open:
24 hours, 7 days a week.
Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. - I want to close my account
I want to close my account
Please contact our Debenhams Card Customer Helpline.
Telephone us
0871 522 5050
Lines are open:
24 hours, 7 days a week.
Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. - I have a dispute with Santander
I have a dispute with Santander
Please contact our Debenhams Card Customer Helpline.
Telephone us
0871 522 5050
Lines are open:
24 hours, 7 days a week.
Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. - Contact us
Contact us
If we haven't answered your question, please contact our Debenhams Card Customer Helpline.
Telephone us
0871 522 5050
Lines are open:
24 hours, 7 days a week.
Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes.
- How do I make an enquiry about my account?
- Application questions
- Who can I contact if I have a problem or question about my application?
Who can I contact if I have a problem or question about my application?
If you are applying for a store-based role you can contact our Retail Resourcing team either by email at jobs@debenhams.com or by calling us on 08445 616162, selecting option 1, then option 1 again.
If you have any general queries relating to Head Office vacancies please email us at headoffice.resourcing@debenhams.com - If I have problems with my online application can I apply in another way?
If I have problems with my online application can I apply in another way?
For store-based roles we encourage candidates to apply online. If you have problems with your application we may be able to take your application over the phone. Please call our Retail Resourcing team on 08445 616162.
For Head Office roles, all applications should be made online. If you do have any problems with your application please call 0845 2689191 and press option 2. - Can I apply for more than one job?
Can I apply for more than one job?
Yes you can. However, please think about the most appropriate role that matches your skills and experience: only apply for suitable roles.
- Will I be notified on receipt of my application?
Will I be notified on receipt of my application?
Yes, you will receive a confirmation email that we have received your application.
- Can I apply if I don't have a work permit?
Can I apply if I don't have a work permit?
No, unfortunately we are unable to accept applications from candidates who do not have a valid work permit or visa.
- What can I expect from an interview?
What can I expect from an interview?
The interview process depends on the job role that you have applied for. The process is likely to involve an initial telephone interview and then a face-to-face interview at the next stage. Some of our roles involve a second interview stage, practical exercises or attending an assessment centre. The interview process will be discussed with you in advance if you are progressed to this stage.
- How should I prepare for my interview?
How should I prepare for my interview?
If you are shortlisted for interview it's important that you prepare fully in order to give the best impression possible. The following suggestions can be used as a guide:
- Read the job description so that you fully understand the role that you are applying for.
- Think about your work experience and examples of how your experience is relevant to the role.
- Do your research about Debenhams by visiting our website, visiting your local store and talking to any current employees.
- Remember to bring your passport or birth certificate to your interview as evidence of your eligibility to work in the UK. - Will I get feedback after my interview?
Will I get feedback after my interview?
We will inform you of the outcome of your interview or assessment centre within two weeks. We also give all applicants the option to request specific feedback on their performance at the interview.
- Who can I contact if I have a problem or question about my application?
- Working for Debenhams PLC
- What training will I receive if I join Debenhams?
What training will I receive if I join Debenhams?
Your training will depend on the role that you apply for. Usually it will combine both practical and a hands on approach with technical classroom-based training sessions. Whatever your role you will always be given a thorough training as part of your induction.
- Will I have to wear a uniform?
Will I have to wear a uniform?
For store-based roles you may be required to wear a uniform. This will depend on your job role. If required, Debenhams will provide you with an appropriate uniform to ensure that you can project a professional image of the company and also enable customers to easily identify that you work for Debenhams.
In Head Office the dress code is business wear.
- What training will I receive if I join Debenhams?
- Location
- Where is your Head Office based?
Where is your Head Office based?
We have two main Head Office locations. We have offices in the West End of London near just off Oxford Street. Our buying, merchandising, design and quality assurance functions are based here along with most of the support functions of our business
We also have a smaller Head Office location in Taunton, Somerset. Our customer contact centre and print function are based here along with parts of our information systems, HR, retail resourcing and finance teams. - I've heard that there is a new store opening close to my home, how can I apply for a role here?
I've heard that there is a new store opening close to my home, how can I apply for a role here?
All applications for new stores are online and will be advertised on our website. We usually advertise in the local press when we are starting our recruitment campaign. This is usually about five months prior to the Store opening.
- Do you have any vacancies in your overseas stores?
Do you have any vacancies in your overseas stores?
We have many international stores around the world. Local franchise partners operate these stores and their staff are employed by them, not Debenhams.
We do have an international division in Head Office that liaises closely with our franchise partners. Many of these roles involve international travel. Any vacancies in this team will be advertised under Head Office opportunities.
- Where is your Head Office based?
- Christmas temps
- When do you begin recruiting for Christmas staff in your stores?
When do you begin recruiting for Christmas staff in your stores?
We start recruiting for our Christmas staff from August onwards. Most of our temporary Christmas opportunities are filled by the beginning of November each year.
- When do you begin recruiting for Christmas staff in your stores?
- Work experience and Business placements
- Do you offer work experience in your Head Office or stores?
Do you offer work experience in your Head Office or stores?
If you are looking to gain retail experience whilst studying we offer the following opportunities:
In Head Office we have a business placement programme each year that is open to university students who wish to work during the 3rd year of their degree course. We offer up to 45 placements a year in Head Office across buying, merchandising, marketing and various support functions. This is a year's placement starting in July. It is only for students taking a sandwich degree course and a year out in industry.
Our retail resourcing team is unable to arrange any unpaid work experience in our stores. Work experience in stores is at the discretion of the store manager. You will need to put any requests in writing to the store manager. - Do you offer summer internships?
Do you offer summer internships?
We do not offer a summer internship programme in Head Office. Some students decide to take up temporary positions throughout the summer in their local stores in order to gain some hands on experience.
- Do you offer work experience in your Head Office or stores?
- My Details / Account
- What are my rights under Distance Selling?
- How do I return a product?
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