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Terms & conditions

Thank you for visiting the debenhams.com terms and conditions page. These terms and conditions apply to the use of this website, placing orders, Debenhams competitions and promotions. Please find all relevant terms and conditions below. By using this website you are agreeing to be bound by the appropriate terms and conditions.

Free Delivery
Free delivery applies to orders of £30 and over placed online at debenhams.com website, Debenhams mobile phone app, iPad and over the phone.
General terms & conditions
These terms apply to products ordered via the debenhams.com website, Debenhams mobile phone app, iPad and over the phone and relate to UK and N. Ireland orders.
Furniture special order terms & conditions
These terms apply to products ordered via the debenhams.com website, Debenhams mobile phone app, iPad and over the phone for furniture products including divan beds, bedframes, mattresses, garden furniture and barbecue.
International terms & conditions
These terms apply to products ordered via the debenhams.com and relate to International orders only.
Travel Insurance terms & conditions
These terms apply to products ordered via the debenhams.com website, Debenhams mobile phone app, iPad and over the phone and relate to UK and N. Ireland orders.
Debenhams partnership websites
These terms apply to products orders via the Debenhams partnership websites.
Customer Ratings and Reviews Terms of Use
These terms apply to the Customer rating and review service offered on the debenhams.com website and on Facebook.
Gift list service
These terms apply to wedding gift list purchases ordered via the debenhams.com website.
Wedding giftcard
These terms apply to Wedding giftcards.
Debenhams giftcards
These terms and conditions apply to Debenhams giftcards ordered via the debenhams.com website, purchased in a Debenhams store and in third party retailers.
Beauty Club Card Terms and Conditions
These terms apply to beauty promotions.
Beauty Club Card Bonus Points Promotions
These terms apply to Beauty Club bonus points promotions.
Voucher code and other external site promotional code
These terms apply to Voucher code and other external site promotional code.
Free gifts
Free gifts are one per customer, while stocks last. Gift is out of stock if not added to bag & NOT valid if used with a discount promo code.
Triple Points
These terms apply to the Triple Points

Free Delivery

Free delivery applies to orders of £30 and over placed online at debenhams.com, excluding international orders. This offer is not available on debenhamsplus.com, debenhamscurtains.com, debenhamstailoredshirts.com, debenhamsflowers.com, Debenhams Gift Vouchers and Giftcards, Debenhams Personalised Wedding Stationery, Debenhams Wedding Gift Lists, and Financial Services. Delivery is normally charged at £3.99 per delivery address irrespective of the number or type of items. We deliver to any UK address. For full delivery information, please refer to the Customer Services section of our website and select Delivery Information.*

*These T&C also apply to all online free delivery promotions.

General terms & conditions

These terms apply to products ordered via the Internet, Debenhams mobile phone app and over the phone except Wedding Gifts, Tripp Luggage, Debenhamscurtains.com, Debenhamsplus.com, Debenhamsflowers.com, Debenhamstailoredshirts.com, and Furniture. Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.

1. Seller
The Seller is Debenhams Retail Plc, a member of the Debenhams plc Group of Companies. Registered in England and Wales at Companies House No. 83395. Registered Office 10 Brock Street, Regent's Place, London, NW1 3FG. VAT registration number 698797922.

2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - New Customers for information on how to place an order. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct email address we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products despatched will be collected for full refund.
2.6 The contract will be formed at the place of despatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.

3. Payment
3.1 Payment may be made by the methods indicated on our website. We do not accept giftcard payment for international delivery to France, Germany, Spain and Sweden. If paying by giftcard for delivery elsewhere, where your giftcard balance is more than the amount of your order, we will deduct the total from your giftcard, and leave any remaining balance on the giftcard.
3.2 The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.
3.3 A delivery charge will be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.

4. Delivery
4.1 We deliver to any UK address including most British Forces Post Offices. Alternatively, we are able to arrange for many products to be delivered to a Debenhams store of your choice for collection no later than 14 days after receiving your 'Order Ready for Collection' update email; order details and proof of identity must be produced. For further information on our delivery service including our Click & Collect Service please see Delivery Information. We also offer international delivery to a number of countries, please see International Delivery for list of countries we can deliver to. All orders for international deliveries are subject to our International Terms and Conditions. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products. We also deliver to the Republic of Ireland, please visit our website at debenhams.ie.
4.2 Orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
4.3 For Click & Collect orders you must collect your order no later than 14 days after receiving your 'Order Ready for Collection' update email. Order details and proof of identity must be produced. For further information please view Click & Collect Service.
4.4 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
4.5 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Cancellation
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification, clearly personalised or unsealed audio or video recording or computer software). Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:
5.1 You can email our Online Customer Services Team. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us. Most products can be returned to a local Debenhams store or by post or our Customer Services department can arrange for them to be collected and in the meantime you must take reasonable care of them.
5.2 For instructions on how to return an order, please visit our Returns and Refunds section. You will not be charged for collection or Royal Mail returns in accordance with our returns process.

6. Returns
6.1 In addition to your cancellation rights as described in point 5 we have a 'Goodwill' policy, for further details please refer to our Returns & Refunds section.

7. Clearance section
7.1 The reductions shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.

8. WEEE (Waste Electrical and Electronic Equipment)
8.1 From 1st July 2007, all retailers of electrical products must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.
8.2 The definition of a WEEE product is one whose primary function is dependant on electrical currents to carry out the main function, e.g., a toaster. However, some products, such as a child's soft toy with an electric circuit, is not classed as WEEE as its primary function is a toy. Read further details on product definitions.
8.3 A take-back service operates within Debenhams stores, whether you purchase in store or online. When you purchase a new electrical item from Debenhams you can exchange an old similar item (e.g. a toaster for a toaster).
8.4 In order to do this, you must take your new purchase receipt to store in order to prove that the old item you are bringing back has a new similar purchase to link to.s
8.5 You have 28 days from date of purchase to bring back the old item to your local Debenhams store. This period is lengthened to 48 days for debenhams.com Telephone and In Store Ordering customers.
8.6 You may also take the item(s) to your local authority Civic Amenity Site if this is more convenient.

9. General
9.1 Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted. Alcohol can only be purchased by and for individuals aged 18 or over and liqueur chocolates can only be purchased by or for individuals aged 16 or over.
9.2 All measurements are approximate.
9.3 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
9.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
9.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
9.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
9.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
9.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
9.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
9.10 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
9.11 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

Furniture terms & conditions

These terms apply to items ordered via the Internet, Debenhams mobile phone app and over the phone for furniture products including divan beds, bedframes, mattresses, garden furniture and barbecues. Internet offers relate to Internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to Internet prices unless expressly specified.

1. Seller
The Seller is Debenhams Retail Plc, a member of the Debenhams plc Group of Companies. Registered in England at Companies House No. 83395. Registered Office 10 Brock Street, Regent's Place, London, NW1 3FG. VAT registration number 698797922.

2. Order process
2.1 Our display of products on our website is an invitation to treat and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - New Customers for information on how to place an order. However we will not have made a contract with you unless and until we accept your offer. (See point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct email address we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us. Should you wish to amend your furniture order you must contact us within 48hours to advise us of the change.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point you are notified that the products you have ordered are ready for delivery to the address you have given us (see 4.1 below). It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see 2.4 above).
2.6 The contract will be formed at the place of despatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access and so please print out these terms and conditions and the order acknowledgement for your own records. If you require any information about orders you have placed with us please email us at debenhams@direct.debenhams.com.

3. Payment
3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment. If paying by giftcard, please make sure that you have enough money available to spend on it before placing your order otherwise we will be unable to accept it.
3.2 All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.

4. Delivery
4.1 When your order is ready to be delivered the delivery team will contact you to confirm a date for delivery to the address specified. You should expect to hear from the furniture team two or three weeks before the estimated delivery.
4.2 Deliveries are normally booked at least 7 days in advance; if you need to change a delivery booking for whatever reason then this must be done with at least 48 hours notice or else a £25 charge will be incurred to cover the cost of the cancellation.
4.3 It is your responsibility to ensure that the products ordered can be delivered and will fit into the property and that any entranceways, hallways, corridors etc are wide enough for the products to pass through and will fit in the required location. In particular there should be space for the delivery vehicle to make the delivery.
4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
4.5 You are responsible for checking the condition of the products delivered and must highlight any issues with the delivery team. Should there be any issues the delivery team will direct all queries at this stage to the manufacturer who will agree a means of resolving the issues that are presented at this time. If you are not happy with the response from the manufacturer please contact Customer Service on 08445 616 161.
4.6 The delivery service varies, please see Furniture Deliveries for further information on what to expect when the product is delivered.
4.7 Please ensure that you read and adhere to care instructions provided. Should you have any issues prior to or following delivery please contact Customer Services on 08445 616 161.
4.8 We offer a mainland UK nationwide delivery service. Our delivery service does not include delivery to offshore islands including Isle of Wight, Isle of Man, Channel Islands and Scottish Isles.

5. Cancellation
5.1 Under the Consumer Protection (Distance Selling Regulations) 2000 which apply to Internet orders you have the right to cancel your order and receive a refund up to 7 working days after receipt of the products. This shall not apply to any products that are made to your specification or which are clearly personalised. The products must be kept in reasonable condition and made available for collection. A £75.00 charge will be made for the cost of collection. For outdoor furniture, barbecues & chimeneas, rugs, bean bags, headboards, bedframes, office chairs and desks, lighting, TV stands, Hi Fi stands, dining and bedroom mirrors the cost of collection will be £25.00.

6. General
6.1 All measurements are approximate.
6.2 The reproduction of colours is as accurate as the photographic and production process will allow.
6.3 The reductions shown in clearance sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago. Please email Customer Services should you require further information by accessing Contact Us followed by Email Us.
6.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
6.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
6.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
6.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
6.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
6.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
6.10 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
6.11 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

International terms & conditions

These terms apply to products ordered via the internet and relate to International orders only, being orders where, as applicable, delivery is to be made outside the UK.

For a list of countries to which we can deliver, please view our International delivery information.

Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.

1. Seller
The Seller is Debenhams Retail Plc, a member of the Debenhams plc Group of Companies.
Registered in England and Wales at Companies House No. 83395. Registered Office 10 Brock Street, Regent's Place, London, NW1 3FG.

United Kingdom VAT registration number GB698797922
France VAT registration number FR30515315901
Spain VAT registration number ESN8260792J
Sweden VAT registration number SE502067834701
Germany VAT registration number DE266943375

2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - New Customers for information on how to place an order However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct email address we will send you an order confirmation email and order update email(s). These are neither order confirmation nor order acceptance from us.
2.5 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see point 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled.
2.6 The contract will be formed at the place of despatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with point 2.5 of these terms and conditions.
2.8 Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
2.9 Please note that for some international deliveries, any manufacturer warranty may not be valid, manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labeling requirements in the jurisdiction of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.
2.10 You are responsible for ensuring that the product you have ordered can be lawfully imported in to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are advised to make any necessary checks before ordering.
2.11 Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
2.12 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own records.

3. Payment
3.1 Payment may be made by any of the methods indicated on our website. Payment shall be made in pounds sterling. Please view our Payment Options. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.
3.2 If paying by giftcard, please make sure that you have enough money available to spend on it before placing your order otherwise we will be unable to accept it. We do not accept giftcard payment for International delivery to France, Germany, Spain and Sweden.
3.3 The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
3.5 A delivery charge will be applied at checkout, please view our delivery charges.
3.6 All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.

4. Delivery
4.1 All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.
Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.
4.2 Before placing an order, it is your responsibility to check that any products ordered from debenhams.com comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.
4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Cancellation
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification, clearly personalised or unsealed audio or video recording or computer software). Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.

The following procedures will apply:

5.1 You can email our Online Customer Services Team. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us.
5.2 For instructions on how to return an order, please visit the international customers section of our Returns & Refunds section.

6. Returns
6.1 In addition to your cancellation rights as described in point 5, we have a 'Goodwill' policy, for further details please refer to the international customers section of our Returns & Refunds section.
6.2 You will be liable to pay the cost of returning unwanted products back to us.
6.3 Where a product is faulty, damaged or materially mis-described we will refund the original delivery charge and the cost of posting the products back to us via your local postal office up to a maximum of £7.50 per kg. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. We reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. You must email Online Customer Services to arrange your refund before returning your products.

7. General
7.1 Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted.
7.2 All measurements are approximate.
7.3 The reproduction of colours is as accurate as the photographic and production process will allow.
7.4 The reductions shown in outlet sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.
7.5 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
7.6 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
7.7 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
7.8 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
7.9 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under this agreement shall operate as a waiver of those rights.
7.10 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
7.11 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
7.12 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters, save that we may bring any action for recovery of products or monies against yourself in a court of the jurisdiction in which you are resident from time to time, or to which a product was delivered.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW

Triple Points

Triple Points equates to 3 points per £1 which will triple to 9 points per £1 on all beauty & fragrance products.

Beauty Club Card Bonus Points Promotions

Beauty Club Card bonus points promotions are limited to one set of Bonus Points per customer per day. If more than one set of Bonus Points are added in a day, these Bonus Points will be deducted from Beauty Club Accounts prior to monthly conversions.

Free gifts

Free Gift promotions can be very popular and while we do our best to ensure that everyone receives the free gift, there can be instances when we run out and therefore are unable to fulfil the free gift offer. If the gift does not add to shopping bag then it is out of stock. In certain circumstances where the gift may add to the basket at the time of ordering and then subsequently cancel when the warehouse goes to pick and despatch the item. The free gift offer is not valid if you try and use a discount promotional code at the same time and will be removed from shopping bag.

Save 20% on €60 spend on toys

1. Offer is valid from 16th to 24th September 2013 (inclusive) only.
2. This offer is only available online at www.debenhams.com and www.debenhams.ie. Such promotional discounts are not valid for use as part of a purchase in Debenhams stores, or for telephone orders.
3. Discount automatically applied at checkout when qualifying full price products in basket reach minimum of £50.
4. This offer is also available on the Debenhams mobile site, iPad app, iPhone app, and Android app.
5. Offer is only applicable to toys - £50 or more must be spent on toys to qualify for 20% off toys in basket. Excludes Lego, Lego accessories, tablets, tablet accessories and software.
6. Voucher cannot be used in conjunction with any other voucher, promotional code or account card offer, and is not available for Debenhams staff.
7 This offer is not valid against the purchase of financial services, food services, cash, gift vouchers, giftcards or as payment of any outstanding balance on your Debenhams account or at debenhamsplus.ie, debenhamsplus.com, debenhamscurtains.com, debenhamsflowers.com.
8. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online.
9. Any refunds will take into account the discount.
10. Debenhams reserves the right to change these terms and conditions on reasonable notice.
11. Promoter - Debenhams Retail PLC, registered office at 10 Brock Street, Regents Place, London, NW1 3FG, registered number 00083395.
12. These terms and conditions are governed in accordance with the laws of England and Wales.

Home Pop Up 10% Code

1. Offer is valid from 23rd September to 7th October (inclusive) only.
2. This offer is only available online at www.debenhams.com and www.debenhams.ie. Such promotional discounts are not valid for use as part of a purchase in Debenhams stores, or for telephone orders.
3. Voucher is redeemable once. To claim your 10% discount online, visit www.debenhams.com and type the offer code GT49 in the promotional box once you have added the item(s) to your shopping basket.
4. This offer is also available on the Debenhams mobile site, iPad app, iPhone app, and Android app.
5. Voucher valid on Debenhams home products only. Excludes furniture and electricals. In store T&C may differ slightly; please see back of voucher.
6. Selected concessions are excluded; please see * for further information.
7. Voucher cannot be used in conjunction with any other voucher, promotional code or account card offer, and is not available for Debenhams staff.
8. This offer is not valid against the purchase of financial services, food services, cash, gift vouchers, giftcards or as payment of any outstanding balance on your Debenhams account or at debenhamsplus.ie, debenhamsplus.com, debenhamscurtains.com, debenhamsflowers.com.
9. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online.
10. Any refunds will take into account the discount.
11. Debenhams reserves the right to change these terms and conditions on reasonable notice.
12. Promoter - Debenhams Retail PLC, registered office at 10 Brock Street, Regents Place, London, NW1 3FG, registered number 00083395.
13. These terms and conditions are governed in accordance with the laws of England and Wales.

Triple Bonus Points

1. Triple Beauty Club Card points on all Beauty & Fragrance purchases
2. That's 9 points per £1. *Base points (3 points per £1) will triple to 9 points per £1 on all beauty & fragrance products. Or 15 points per €1. *Base points (5 points per €1) will triple to 15 points per ?1 on all beauty & fragrance products.
3. Please note that when you qualify for Triple Points these additional points will appear on your account balance in time for the next reward conversion date, but not necessarily at the same time as the points you would have received without the Double/Triple Points offer, i.e you will see the usual level of points before you see the Double/Triple Points.
4. Registered office: 2 Triton Square, Regent's Place, London NW1 3AN. Registered in England and Wales. Registered number: 1456283.
5. Regulated as a payment institution by the Financial Conduct Authority (register number 204572) for the provision of payment services. Licensed and regulated by the Office of Fair Trading (reference number 0154771) for the provision of consumer credit.
6. Debenhams acts as a credit intermediary and only offers credit products for Santander Cards UK Limited.
7. Retailer is Debenhams Retail Plc. Registered office: 10 Brock Street, Regents Place, London NW1 3FG. Registered in England and Wales. Registered number: 00083395.

Terms and Conditions of Sale

1 Orders
1.1 All orders are subject to acceptance and availability. If the item/items You have ordered is not available from stock Your order will be cancelled and payment refunded. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, We reserve the right to change prices without prior notice to You.
1.2 The purchase of Pay as you go handsets is limited to 3 per customer & 4 per household in any 6 month period.
1.3 We will take all reasonable care, in so far as it is in Our power to do so, to keep the details of Your order and payment secure, but in the absence of negligence on Our part We are not liable for any loss You may suffer if a third party procures unauthorised access to any data You provide when accessing or ordering from the Website.
1.4 You warrant that the User Information which You are required to provide when You make an offer to buy Goods or Services via the Website is true, accurate, current and complete in all respects.
1.5 You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.
1.6 If You are a private consumer, You may cancel any purchase ordered by You at any time within 14 days of receipt (exceptions apply) of the Goods or Service without incurring any obligation or liability to Us, however, You may not cancel any Service ordered from Us once we have started to provide it to You.
1.7 'O2, T-Mobile, Talk mobile, Vodafone, Orange and '3' pay as you go orders are fulfilled on behalf of Debenhams.com by Mobiles.co.uk. This includes the credit check, payment, fulfilment of the order and any return requests.
For a full copy of Mobiles.co.uk terms and conditions please visit www.mobiles.co.uk'

2 Offers to Purchase and Description of Goods/Servicess
2.1 Each Good or Service purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Good or Service including, without limitation, terms and conditions concerning estimated delivery times and any warranties.
2.2 Any order made by You will be treated as an offer to purchase Goods or Services from Us. The contract between You and Us will only be completed when We despatch the Good to You or commence the provision of the Services, as the case may be, or when We debit Your credit or debit card, whichever is the earlier. The sale contract is therefore completed in London, England. We reserve the right to reject any offer to purchase made by You at any time.
2.3 You acknowledge that any automated acknowledgement of Your order which You may receive from Us shall not amount to Our acceptance of Your offer to purchase Goods or Services advertised on the Website.

3 Right of Cancellation / Returns
3.1 If You are purchasing the Goods or Services for private use (i.e. as a consumer as opposed to for business use), You have the right to cancel any contract completed pursuant to clause 7.5 within 14 days of receipt by You of the Goods or Services ("Cancellation Period").
3.2 If you do cancel a contract pursuant to clause 7.5 you must:
3.3 either notify us in writing to Mobiles.co.uk, 6 Greenhill Crescent, Watford Business Park, Watford, Hertfordshire, WD18 7AQ,United Kingdom, by webform at www.mobiles.co.uk/faq-contact-us or by phone on 0844 543 0446.
3.4 retain possession of the Goods.
3.5 take reasonable care of the Goods or Services until We collect the Goods from You, or You deliver the Goods to Us; and
3.6 ensure that the Goods are returned or are made available for collection (as the case may be) in the same condition as it was when it was delivered to, or collected by, You (as the case may be).
3.7 If You do cancel a contract pursuant to clause 7.5, then We will notify You of when We wish to collect the Goods. We will collect the Goods or Services within 21 days of Our receiving notification of cancellation. We have the right to charge You for any direct costs incurred in collecting the Goods and will, at Our option, deduct these from any sum owed to You. Alternatively, if You wish, You may arange return of the Goods to Us, during working hours, by calling 0844 543 0446.
3.8 If you do cancel a contract pursuant to clause 7.5, we will refund the monies you have paid to us within 30 days of you giving us cancellation notice.

4 Payment
4.1 Payment can be made by any major credit or debit card. Payment will be debited and cleared from Your account before the despatch of Your Good or provision of the Service to you.
4.2 You confirm that the credit/debit card that is being used is Yours.
4.3 All credit/debit card holders are subject to validation checks and authorisation by the card issuer and We may share Your personal information with such third parties as are necessary to enable Us to do such checks. If the issuer of Your payment card refuses to authorise payment to Us, we will not be liable for any delay or non-delivery.

5 Eligibility to Purchase
5.1 The purchase of Goods or Services is limited to parties that lawfully can enter into and form contracts on the Website under English law and who are resident or incorporated in the United Kingdom. This means that if You are an individual, You must be 18 years or older to purchase any Goods or Services via the Website and by offering to purchase any Goods or Services You represent to us that You are 18 years of age or older. To register, You must provide Your real name, phone number, e-mail address, credit card details and other requested information.
5.2 The Website is available only to individuals and companies or partnerships who We, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those who have been issued a valid credit card by a bank acceptable to Us, whose applications are acceptable to Us and who have authorised Us to process a charge or charges on their credit card in the amount of the total purchase price for any Goods or Services which they purchase.
5.3 By making an offer to buy any Goods or Services, You specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including but not limited to Your credit-card number or credit reports, to authenticate Your identity, to validate Your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

6 Delivery
6.1 Delivery requires a signature upon delivery at the designated delivery address as proof of delivery. The delivery commitment is for the purchased products to be delivered to the specified address.
6.2 Should no one be available at the time of delivery then a calling card will be left asking you to contact your local sorting office to arrange collection. Proof of identity may be required when collecting products from the Royal Mail directly.

Travel Insurance terms & conditions

Click here to access the policy wording and here to access key facts.

Voucher code and other external site promotional code

These terms and conditions apply to any codes found on external sites to Debenhams
1. Items must be purchased in one transaction
2. Promotion codes cannot be used in conjunction with certain other discounts or offers.
3. Only one online discount may be applied to each transaction.
4. Promotion codes excludes: Fred Perry, Ben Sherman, Nautica, Selected concessions/brands*, Beauty & Fragrance, Giftcards, Personalised Wedding Stationery, Electricals, Furniture, debenhamsplus.com, debenhamscurtains.com, debenhamstailoredshirts.com, debenhamsflowers.com, Debenhams cafés and restaurants, handling and delivery charges and Financial Services, or in payment of any outstanding balance on your Debenhams account.

* Click here for online concessions exclusions.

Customer Ratings and Reviews Terms of Use

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Debenhams Retail plc ("Debenhams") on the Debenhams.com website (the "Website") and on the Facebook Ratings and Review application (together the "CRR Service"). Any personal data collected by the CRR Service will be processed in accordance with our Privacy Policy which is located on the Website. By using the CRR Service you acknowledge that you have read, understand and agree to be bound by these terms and conditions. By submitting any content on the CRR Service you agree for the content provided to be published on both Facebook and the Website.

By submitting any content on the CRR Service, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 13 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that personally attacks any person, not limited to, but including any employee of Debenhams.
  • that commercially solicits or advertises any other personal or commercial blogs or websites.
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation or that links to any obscene or offensive sites;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Debenhams (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit on the CRR Service, you grant Debenhams a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Debenhams's sole discretion. Debenhams reserves the right to change, condense or delete any content on Debenhams's website that Debenhams deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Debenhams does not guarantee that you will have any recourse through Debenhams to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Debenhams reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Debenhams, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Debenhams, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Debenhams and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Applicable Law

In the event of a dispute arising, English law will apply with the English courts having exclusive jurisdiction.