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Beauty Club

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About


What is the Beauty Club Reward Card?

The Beauty Club Reward Card is a loyalty card that lets you collect points and earn rewards £'s when you shop Beauty, Fragrance & Beauty Electricals in store or online. As a Debenhams Beauty Club member, the VIP treatment doesn't just stop at Points & Rewards! You will also benefit from:

  • FREE makeovers and skincare consultations at your favourite counters
  • FREE delivery when you use your Beauty Club Reward Card online to collect points
  • Opportunities to get BONUS points
  • Exclusive FREE gifts, sample and special offers
  • Regular Beauty Gossip emails packed with the latest beauty news, hot products and exclusives

  • How can I get a Beauty Club Reward Card?

    Simply pop to your local Debenhams to pick one up at any till point in the Beauty & Fragrance Hall.

    Alternatively, if you have an iPhone you can have a virtual card. Download the free Debenhams Beauty Club app from the iTunes app store to register a new card. You can also register an existing previously registered card on the app to turn your plastic card into a virtual card.

    You will then need to register your card. Read 'How do I register my card?'.


    How do I register my card?

    In order to become a full member of the Beauty Club and turn your points into reward £'s you need to register your card. You can collect points without registering but will NOT be able to redeem them if your card is not registered.
    You can register your card in the following ways:

    1. Online here - click here if you want to register your card
    2. At any beauty or fragrance counter when you pick up a card, simply ask the member of staff to register your card for you
    3. In store on an order point, ask a member of staff for help
    4. Generate a virtual card Beauty Club card on our "Debenhams Beauty Club" free iPhone App or attach your existing as detailed in the 'How can I get a Beauty Club Reward Card?' section you can register your virtual card from your iPhone.

    Please note that you will need a valid email address in order to register your card.


    Who do I contact if I can't find the answer here?

    If you can't find the answer to your question here, please contact customer services on 08445 616161 or 0344 561 6161.


    I have the old style Beauty Club Card; do I need to get the new style card?

    No your existing Beauty Club card is still active and you can continue to use your card in the normal way and enjoying the fabulous benefits and perks of the scheme.


    What do I need to do if I want a new style card?

    If you would like the new style Beauty Club Reward Card you will need to follow the lost and stolen process. This requires you picking up a new Beauty Club Reward Card in store and logging on to your account online at debenhams.com/beautyclub to register your old style Beauty Club card as lost and stolen. You will then need to go to 'replacement card' while logged on to your account to register your new card. This will then transfer all your Points and £ Rewards.


    My Benefits


    How do I claim my free samples?

    All you need to do is pop in to your local store and show your Beauty Club Reward Card to a member of staff at your favourite counter. The Beauty or Fragrance staff member will be able to share with you a sample of their latest launch or popular product. Please note that there are not samples for every product, staff will advise what is available based on your needs.


    How do I book my free makeover?

    Customers can receive free makeovers in any Debenhams store by showing their Beauty Club Card. Some make up counters charge for a full makeover or make up lesson (redeemable against purchase), but if you show your card at these counters you can get touch ups, a mini make over or an eye/lip makeover. All makeovers in store are subject to availability, and you may need to book an appointment.


    Free Birthday Brow Wax at Benefit...

    Come and celebrate your special day with Debenhams Beauty Club & Benefit! Receive a FREE Brow Wax worth £11.50 on your Birthday! All you have to do is bring your Debenhams Beauty Club Card plus proof of your date of birth along to your nearest participating counter. Free brow wax must be claimed within four weeks from your date of birth. One brow wax per customer, subject to consultant availability - where possible we advise you book an appointment in advance. Participating stores:

    Basildon, Basingstoke, Belfast, Birmingham, Blanchardstown, Bristol, Cardiff, Chelmsford, Foyleside, Cork Patrick Street, Dublin Henry Street, Plymouth, Glasgow, Gloucester, Salisbury, Hull, Leeds White Rose, Leeds City Centre, Leicester, Limerick, Liverpool, Luton, Mahon Point, Manchester, Meadowhall, Merry Hill, Metro Centre, Southend, Milton Keynes, Newcastle, Norwich, Nottingham, Sutton, Oxford Street, Middlesborough, Silverburn, Portsmouth, Preston, Romford, Bournemouth, Colchester, Stirling, Sunderland, Harrow, Swansea, Trafford Centre, Waterford, Oxford, Aberdeen, Swansea and Dundee.


    How do I get free online delivery?

    You will find a free delivery code in your monthly statement. Please refer to 'When will I receive my statement?'. This code is yours to claim free delivery on Beauty & Fragrance until you receive a new code with your next statement. Codes are valid for a limited time. To qualify, simply your code in the promotional box in your shopping basket. Then, add details of your Beauty Club Reward Card on the payment details page; you need to enter the 19 digit points ID. Free delivery will then be applied; delivery of your item(s) can take up to 3-4 working days.


    My account


    How do I check my balance?

    Log in to your online account and your balance will be displayed. On the screen you will be able to see the following:

  • Points: this will show the total number of points you have on your account, excluding any converted Reward £'s
  • Available to spend: this will show the amount you currently have available to spend. The amount you have to spend is the accumulation of previous months Reward £'s if you have not yet spent them. You may see that you have enough 'points' for another reward but it is not in your 'available to spend' amount, points are converted to Reward £'s once a month (on the 2nd to last Thursday of the month) so they will not move to 'available to spend' until then
  • Due to expire within 30 days: Reward £'s expire 6 months after you receive them. You will be notified a month before they run out to remind you to spend them

  • When will I receive my statement?

    You will receive your statement to your registered email address within a week of conversion.

    Month
    When will my points covert?*
    When will I receive my statement?*
    September 2013
    September 19th
    September 26th
    October 2013
    October 17th
    October 31st
    November 2013
    November 21st
    November 28th
    December 2013
    December 19th
    December 26th


    *Please note these dates are accurate at time of publishing and may be subject to change.


    I've forgotten my password

    Go to your online account login screen and click 'Forgotten password'. Then complete the form by selecting 'I forgot my password' then enter your user name and click 'Submit'. You will then receive an email to your registered email address to help you log in.


    I've forgotten my memorable date

    Go to your online account login screen and click 'Forgotten password'. Then complete the form by selecting 'I forgot my memorable date' then enter your user name and click 'Submit'. You will then receive an email to your registered email address to help you log in.


    My card has been lost/stolen/damaged.

    If your Beauty Club Reward Card has been lost, stolen or damaged then don't worry, just follow these simple steps to transfer your points and rewards onto a replacement card.

  • Click here to log into your Beauty Club Reward Card account. Once you are logged in select the 'Lost/stolen/damaged' option and fill in the form to stop that card being used.
  • You will need to have picked up a new Beauty Club Reward card in store.
  • Once you have your new card, log back in to your account here to register your new card and transfer the points. Select the 'Register replacement card' option from the menu and enter your new 16 digit Reward ID number on the back of your card
  • That's it! Your points from your old card are still on your account and will be transferred over to your newly registered card within 24 hours. This does mean you will not be able to spend any saved £'s until after this time. However, you will be able to start earning points on your new card straight after registering it.

  • Do Beauty Club Cards expire?

    We reserve the right to expire a members Debenhams Beauty Club Reward card if you don't use your Beauty Club Reward Card for 24 months (this means from the last time that you last added points to the card) your card account will be closed. You will then have to get a new Beauty Club Reward Club Card and re activate online to become a member again. Registered members will be notified 4 weeks prior to Card expiry via email.

    Points and Rewards are lost if an Account is closed or the Debenhams Reward Club programme ends. We may also immediately suspend and/or close any Member's Account, if we reasonably believe that these Rules have been breached or if there is any theft from or misconduct in connection with us, if the Member supplies false or misleading information to us or if they are abusive or offensive to any member of our staff. A Member can close his/her Account at any time by notifying us. If an Account is closed by us or the Member, the right to redeem Points from that Account is lost.


    I don't want my card to expire?

    If you have received a card expiry email and you'd like to remain a Beauty Club member, you need to spend within beauty or fragrance with your card before the date stated in the expiry email.


    Promotions


    How do Bonus Points work?

    Keep an eye out for opportunities to earn extra points on all of Beauty & Fragrance or selected brands. Bonus Points are a specific amount of points added to your account when you either:

    • Spend over a certain amount
    • Come to any Debenhams store and pick up a New Beauty Club Reward Card.
    • Purchase a certain item or number of items

    Beauty Club Card bonus points promotions are limited to one set of Bonus Points per customer per day. If more than one set of Bonus Points are added in a day, these Bonus Points will be deducted from Beauty Club Accounts prior to monthly conversions, see 'Why can I see a minus amount on my account?'. Please note that when you qualify for Bonus Points these additional points will appear on your account balance in time for the next reward conversion date, but not necessarily at the same time as the points you would have received without the Bonus Points offer, i.e you will see the usual level of points before you see the Bonus Points. For information on how your accumulated points are converted into rewards see 'How do points get converted to reward £'s?'


    How does Triple/Double Points work?

    Keep an eye out for opportunities to double or triple your points. All you need to do is make Beauty, Fragrance or Beauty Electricals purchases while the offer is valid to receive double or triple your points value.

    Please note that when you qualify for Double/Triple Points these additional points will appear on your account balance in time for the next reward conversion date, but not necessarily at the same time as the points you would have received without the Double/Triple Points offer, i.e you will see the usual level of points before you see the Double/Triple Points. For information on how your accumulated points are converted into rewards see 'How do points get converted to reward £'s?'


    My points


    Can I collect points with all beauty purchases?

    Yes, you will collect points on all Beauty, Fragrance & Beauty Electricals in store or online.


    When will I be able to spend my points?

    You need to earn 500 points to get a £5 reward on your Beauty Club Reward Card. Points are converted to reward £'s once a month on the following dates:

    Month
    When will my points covert?*
    When will I receive my statement?*
    September 2013
    September 19th
    September 26th
    October 2013
    October 17th
    October 31st
    November 2013
    November 21st
    November 28th
    December 2013
    December 19th
    December 26th
    *Please note these dates are accurate at time of publishing and may be subject to change.

    Please refer to the section 'How do points get converted to reward £s?' for more information on reward £s.


    When will I be able to see my accumulated points on my account?

    If you collect your points on items purchased in store you will see your points added to your account balance from the following day. Your in store receipt will show you how many points you collected on that transaction. Your online account will show you the accumulated point's total.

    If you collect your points on items purchased online you will not see your points on your account balance until your goods have been despatched.

    When you qualify for Bonus/Double/Triple points these will appear on your account balance in time for the next reward conversion date, but not necessarily at the same time as the points you would have received without the Bonus/Double/Triple points offer, i.e you will see the usual level of points before you see the Bonus/Double/Triple points.

    For information on how your accumulated points are converted into rewards see 'How do points get converted to reward £s?'


    If I return an item what happens to my points?

    Your points will be deducted from your account.


    Why can I see a minus amount on my account?

    If you can see a minus amount on your account it will either relate to a refund, see 'If I return an item what happens to my points?' or you will have claimed too many Bonus Points in one day. Beauty Club Card bonus points promotions are limited to one set of Bonus Points per customer per day. If more than one set of Bonus Points are added in a day, these Bonus Points will be deducted from Beauty Club Accounts prior to monthly conversions.


    When do my points expire?

    If you don't use your Reward Club Card for 12 months your points balance associated with your account will be removed. Should you want to start collecting points again after 12 months has lapsed you will need get a new Beauty Club Reward Card and re-register to become a member again.

    Once you have collected enough points to turn them into a reward (see 'How do points get converted to reward £'s?) you have 6 months to use them. After 6 months they will expire and the reward will be removed from your card. You will receive an email 1 month prior to expiry to remind you to use them before you lose them.


    How many points do I get?

    You get 3 points for every £1 you spend on Beauty, Fragrance or Beauty Electricals in store and online. When you reach 500 points they will turn into a £5 Reward. For more information read 'How do points get converted to reward £'s?'. There is no minimum spend to claim rewards so spend as much or as little as you like and still collect points!


    How do points get converted to reward £s?

    You need to earn 500 points to get a £5 reward on your Beauty Club Reward Card. Points are converted to reward £'s once a month. You will receive a statement email within a week of points converting so you will be kept up to date.
    A maximum of 1500 points per month can be converted to a £15 reward. Any points collected over 1500 will be carried over to the next month. For example:

    • If your account balance is 366 points then you do not have enough to convert to a reward. 366 points will be carried over to the next month.
    • If your account balance is 1,368 then you 1000 of your points would be converted to a £10 reward and the remaining 368 would be carried over to the next month.


    How do I spend reward £'s?

    This is the best bit! You can part-pay with your Reward £'s and any other form of payment towards any Beauty, Fragrance or Beauty Electrical purchases in store & online, so you don't need to wait to collect the full amount of Reward £'s to pay for your next purchase.


    Do £ Money Rewards expire?

    If you don't use your Beauty Club Reward Club Card for 6 months your £ Money Rewards will expire. You will be sent a notification email to let you know if any of your Money Rewards are about to expire.


    Are points redeemable/collectable online?

    Yes, you can collect 3 points per £1 online and redeem your £ Money Rewards online.


    How do I redeem my £ Money Rewards online?

    To redeem your £ Money Rewards online you need your pin number. This is located on the reverse of your Beauty Club Reward Card, top right hand corner. You will need to scratch off the foil panel to reveal the 4 digit PIN.

    You can use your Beauty Club Reward Club Card to pay for all or part of your order with your 16 digit Reward ID and 4 digit PIN (located top right under the foil panel).

    If part paying with your Beauty Club Reward Club Card, complete order with your credit card/debit card and then proceed to final order confirmation and checkout.

    Don't forget Beauty Club members get FREE delivery online when collecting points and redeeming your £ Money Rewards, see 'How do I get free online delivery?' section for further details.


    I have a virtual Beauty Club Reward Card - how do I locate my PIN?

    We are working on generating your PIN so that it will sit with your Reward ID number. As soon as this is live we will notify you via email and/or a push notification on your phone. In the meantime you would have been emailed your PIN number and asked to keep in a safe place. If you cannot access your PIN number please email beautyclub@debenhams.com with your Reward ID number. Your PIN number will then be emailed to you.


    I forgot to use my card

    If you have forgotten to use your Beauty Club Reward Card to collect points then you can take your receipt & Beauty Club Reward Card to your nearest Debenhams store.