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Customer Services

We want you to have an enjoyable and unique shopping experience. That's why our Debenhams Online Customer Services provides you with useful information so that you can get the most from shopping on our websites.

Returns and refunds

If for any reason you are unsatisfied with your purchase, please return it to us for a full refund.

Delivery information

Delivery information

Details of delivery options and charges.

Contact us

Contact us

We value your opinion so if you have any comments or suggestions we are always happy to hear from you.

My details

My details

Create your own personal data bank to make shopping online with us quicker, easier and more enjoyable.

Manage your debenhams card online

Ordering & Payment

All the major UK credit and debit cards you can use when shopping online at debenhams.ie.

Personal shopper

Personal shopper

Making shopping easy with Debenhams Free Personal Shopper Service.

Find a store

Find a store

Find your nearest Debenhams store and opening hours.

Buying Guides

Buying guides

Discover useful advice and handy tips about what to consider before you buy.

Sizing guide

Sizing guide

For the best possible fit, check your measurements against the Debenhams size guides.

Terms and conditions

Terms and conditions

Full details of the terms and conditions of sale for items purchased on debenhams.com.

Privacy and security

Privacy and security

We respect your privacy and have outlined how we make sure the information you submit remains safe and secure.

Give us feedback

Give us feedback

Join our customer feedback panel 'The Design Team' and help shape the future of Debenhams. Members will be entered into great monthly prize draws!

REACH legislation

REACH legislation

Find REACH information and make a customer REACH enquiry.