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Gift list service

Wedding service

These terms apply to ' Wedding Service' orders from Debenhams' website. In store prices apply to online wedding gift list purchases. Local store and Internet offers are not applicable. However, at certain promotional times discounts do apply on selected items and will be actioned when your purchase is processed.

1. Seller
2. Order acknowledgement
3. Payment
4. Delivery
5. General
6. Cancellation
7. Wedding Gift Card

1. Seller

Seller Uk Gift List purchases
For UK Gift List purchases the Seller is Debenhams Retail plc, a member of the Debenhams plc Group of Companies. Registered in England at Companies House No. 83395. VAT Reg. No. 698797922. Registered Office 10 Brock Street, Regent's Place, London, NW1 3FG.

Seller Republic of Ireland Gift List purchases
For Republic of Ireland Gift List purchases the Seller is Debenhams Retail (Ireland) Ltd, Trading as Debenhams. Registered in Ireland, Company No. 239481. Registered Office: Ireland Region Office, 54-62 Henry Street, Dublin 1, Ireland.

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2. Order acknowledgement

2.1 Your order will be acknowledged via email, if you enter a correct email address, on the understanding that delivery is subject to availability. However if you have agreed to a substitution, which is available, we will give you details of the substituted gift when we post your receipt. Acceptance of the order will take place on allocation of the goods to your order and in the case of personalised wedding stationery on printing in accordance with your order.

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3. Payment

3.1 Payment may be made by any of the methods indicated on our website and will be debited when we have allocated the goods to your order.

3.2 You will be charged the current price for buying goods and services from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT, (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT.

3.3 A delivery charge of £3.99 per order is added, except for wedding gift card top-ups. Our optional gift wrap is charged at £3.00 per order. However please note, we are unable to wrap some larger items or wedding gift card top-ups. If you select the gift wrap option on the site and we subsequently find we cannot wrap your choice, you will not be charged.

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still want to purchase the goods at the correct price.

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4. Delivery

4.1 Delivery dates are arranged in advance with the bride and groom. Certain items are delivered to the bride and groom's chosen address directly from the supplier by courier. The bride and groom are aware which items these are when they add them to their list and they will have been given an estimated delivery time from purchase, at that time. Special orders may take up to 12 weeks for delivery. We will let you know as soon as we can if there is likely to be a delay.

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5. General

5.1 All measurements are approximate.

5.2 The reproduction of colours is as accurate as the photographic and production process will allow.

5.3 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.

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6. Cancellation

6.1 If, for any reason, you are unhappy with the gift chosen you may cancel it anytime up to eight working days after delivery to the bride and groom by contacting the store holding the wedding list.

6.2 If you cancel before your gift is delivered to the bride and groom or wish to cancel a substituted gift after it has been delivered you are asked to contact, in writing, the store holding the wedding list to obtain a full credit / refund.

6.3 If you cancel after the gift has been delivered to the bride and groom you are asked to arrange for the gift to be returned, in person or by post at your expense, to the store holding the wedding list for a full credit / refund. Orders placed for items made to specification or clearly personalised may not be cancelled.

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7. Wedding gift card

7.1 In order to qualify for the free £50 giftcard, a couple must have created a wedding list with product included. This product can be own bought, concessions, direct or a combination of all three. A gift card only list does not qualify.

7.2 The Debenhams gift card is not a cheque guarantee, credit or charge card.

7.3 Validly activated cards are redeemable in full or part payment for merchandise in Debenhams Department Stores in the United Kingdom, including Browns of Chester, and on Debenhams.com. (The card cannot be used at Debenhams in other department stores).

7.4 The Debenhams gift card is not currently redeemable in the Debenhams Restaurants.

7.5 The Debenhams gift card may not be exchanged for cash or other vouchers, used as a deposit on a credit agreement, to settle a Debenhams Account Card or to purchase travel or financial services.

7.6 The minimum amount required to activate or top-up the Debenhams gift card is £1. The maximum card limit is £5000.

7.7 Temporary Debenhams Account Cards may not be used to activate or top-up a card.

7.8 No change will be given but the balance may be applied to future purchases.

7.9 In the event of 24 months of consecutive non-use, the card will expire and any balance remaining will be deducted. ('Use' for the purposes of this term includes a balance enquiry)

7.11Debenhams cannot be held liable for cards, once activated, which are subsequently lost, stolen or damaged.

7.12 Debenhams reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so (for example, to change the scope of the gift card service, notify of the service's withdrawal or in the event of circumstances beyond its control). Any such change and action to be taken as a result will be notified to customers in advance in all stores.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

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