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New Customers

We've tried to make it as easy as possible for you to shop online at debenhams.com. If you're new and want to know how things work we've provided some handy guides to help you search for products, place an order, manage your account, and write reviews.

Placing an order

Placing an order with debenhams.com is quick, easy and secure.

Your shopping basket

My shopping bag

When you find a product you want to purchase, select the size, where relevant, and the quantity, and click the "Add to basket" button. The product will then be added to your shopping basket. The number of items in your basket can always be seen at the top of every page, underneath 'My shopping bag'. If you want to see the items in your basket, click 'Go to my bag'.

Registration

Log-in, Register me, Just checkout

On your shopping bag page you will be able to Checkout by clicking the button at the bottom of your listed item(s).

If you've already registered online with debenhams.com, simply enter your email address and password. If you want to register and store your details with us for the next time you shop, fill in your email address and choose a password.

Alternatively, you can go straight to checkout to pay for your goods and arrange delivery by clicking 'Just checkout'.

Checkout

At Checkout, you can review and amend your order details on the 'Post & packing' page.

If you're happy with your selections, click 'Continue'.

Payment options

We offer various ways for you to pay for your order, including Visa, MasterCard, Maestro, Delta, American Express, Debenhams account cards and Giftcards. Please note we can only accept one method of payment per order. When you've submitted your details, tick that you have read, understood and accept our privacy policy and terms and conditions, and confirm your order.

If you need any help placing an order or have any other queries about your order, please Contact us.