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Customer Services

Debenhams is committed to providing you with a relaxing, efficient and enjoyable shopping environment. Our in store customer facilities include:

  • Store directory – All stores have a directory to help you find your way around easily and quickly.
  • Ordering Service – An in store service which gives you access to a wider range of product.
  • Wedding Service – Available at over 85 stores for brides, grooms and their guests.
  • Personal shopper service - Free, friendly and professional shopping advice, available in 117 stores. Book your free appointment online today
  • Food services – Nearly all stores include café or restaurant facilities offering a wide selection of drinks, snacks and meals.
  • Public toilets – Available in over 90 stores for men and women.
  • Baby changing facilities – Available in all stores with public toilets.
  • Air conditioning – For your shopping comfort, the majority of our stores are fitted with full or partial air conditioning.
  • Gold Lounges & lockers – Available in over 40 stores for the use of Debenhams Gold Account Card customers.
  • Collect by car service – Available in 80 stores.
  • Bra fit service — Available in most stores.

Additional services are available at selected stores. For advice and information, please use our Store Locator for contact details of your nearest store.

Locate and contact your local store