Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Fits like a glove.enhances your figure but.......
This is a lovely dress and looks gorgeous on however it does not have a zip.whilst I could get it on I felt claustrophobic trying to pull it over my head to get it off and my husband had to help!this is the reason I returned it.i have now ordered a similar dress but with a zip.
Stunning dress that my daughter wore for her wedding last Saturday.It has to be returned unfortunately as sequins have come off on the front of the dress .Very worrying to wear it for one day only. Not a cheap dress so worried how it would stand up to being dry cleaned.
Poor quality, obviously worn previously.
I was extremely disappointed with the dress quality. The dress which I received had a make-up stain on the inside and two very prominent patches of beads were missing from the front and side of the dress. The label had a red sticker on it which looked like it had already been declared faulty and then sent back out again! I have ordered from Debenhams before and last time the delivery took over a week, so this time I ordered the next day delivery. When I returned the clearly faulty dress to the shop the sales assistant agreed with me that it had been worn previously, but was unable to refund the Â£4.99 I paid in postage. I find this disgraceful. I recently ordered a dress from Coast which turned up on time, beautifully packaged and when I returned it (it was not faulty, only the wrong colour) they refunded the postage I paid as well. Overall I can only reiterate how disappointed I have been with the online service I have received, suffice to say I will no be using this service again and will recommend to others not to do so.
That said, having tried the dress on in the shop in a different size the actual dress is very classic and falls beautifully. Just buy it from a shop, if possible!
Bought ths dress just over a week before my wedding. It's absolutely beautiful and I had a lot of comments on my big day. It's worth every penny!!!
In Australia searching for a wedding dress. I found this 6 weeks before the big day and was so excited and on tenderhooks until it arrived to try on. Wow. Great fit, colour and falls so elegantly. So many positive comments at the wedding. Absolutely felt like a millian dollars!!
Wasn't impressed at all with the dress. The gold was a dirty colour and it wasn't a good fit. It doesn't have a zip and has to put pulled over your head. I do not think the dress is worth the money.
Stunning dress perfect fit
I had already bought this dress in midnight blue for my sons wedding - when I saw it in the natural I just had to have it as I knew how gorgeous it would be. I tried to get it in my size - 12 but it was cancelled due to being out of stock. I continued to watch for it coming back into stock every day - then one evening a size 12 became available and I ordered it immediately. It arrived 3 days later and it is stunning!!!!. I have decided to wear the natural one for my sons wedding and the midnight blue one to a wedding I am going to next year and am sure I will find other occasions to wear them.
This dress is really nice, the sequin decoration looks stunning. In the sale it is good value, at full price, not quite so sure. Had to return it as it was too long and expensive to have it taken up. The draped back is really classy. Would highly recommend as long as you are tall enough