Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Stylish and practical
I really love this jacket. It is a lovely material and is machine washable. It is comfy and looks stylish. The hood is big enough to actually use if it is raining.
this product broke wi a few months of purchase
I am having to return this product today due to the toggle ties all snapping off one by one the first one happening within the first few weeks
Love the coat
I love the coat. I purchased it in the sale while it was half price so I think it is an absolute bargain.It is really good quality, great fit and the style looks lovely. My only criticism would be that it would be better if it had a zipper under the buttons as it would help keep the wind out. Other than that...perfect!
Very smart, stylish and well made. Only downside is that it isn't a thick winter coat, but I will wear for special occasions.
very disappointed with the length of the coat
I bought this coat through Debenhams in store on line order service as my size was
not available in store. I was very happy with the delivery service, as I received
the coat with in 3 days of ordering. However when I tried the coat on I was
extremely disappointed with the length of the coat. The length as stated in
in the product description is 32.75 in but was only 28 in. I will be returning the coat tomorrow.
I am hoping that I will be able to get another coat that is not faulty. Wish me luck
as I do love the style and the texture of the material of this coat.
Lovely smart coat.
So pleased with this coat, it fits perfectly. Such prompt delivery as always. Another fantastic product from Debenhams. Thank you so much. From a very satisfied customer.
Smart Cosy Duffle coat
Coat looks just as good in the flesh as in the picture. The cloth is good quality & looks expensive & has the big bonus of being washable. The only slightly negative point is the PU fastenings but they are more durable if washing. It is warm & comfortable, very nice shaping & detailing make it a cut above other smart/casual coats & has a lovely big hood which is detachable & funnel neck to keep out the drafts. The sizing was spot on for me, 14.
Quality control slipped up as the large button at the neck was hanging by one long thread but not worth returning for that.
Ordered online as size not available instore. Found that gaps between toggles gaped although the coat was too big. Could do with interior zip or studs or could get draughty during cold spells. Had to return