Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
This jacket was ideal for a wedding
If I had read the previous reviews I probably wouldn't have ordered this jacket. As it was I didn't read them and did have to re-order in a larger size. The jacket did come creased but that was expected as it contains linen. A gentle steam iron soon got rid of the creases. The fit, on the larger size, was great and the jacket looked quite expensive when worn with a navy blue lace dress for a wedding. The quality of the fabric and construction I could not fault.
Casual summer jacket
Unfortunately, the jacket looked great on the model but not on me. I returned it.
Lovely style but creases very easily
Lovely style and colour but has again arrived very creased - I have had three of these and they have all arrived in the same condition. I don`t think it is the packing, I think it is very poor quality fabric. I have kept one out of desperation because I can`t find an alternative in my size anywhere. Virtually impossible to remove all the creases. I would have gladly paid more for a better quality garment. I bought the natural colour.
Colour just right
The colour and style of this jacket is excellent, especially the neckline. It isn`t roomy - it did fit me (size 10) - but I would have preferred it to be a little larger so that I could move my arms without feeling too restricted. The problem I have, and why I have only given an average rating is this: it was folded into 4, put into a plastic bag and then the bag folded over again very tightly. It will be impossible to get the creases out and there were a couple of loose threads on the front too. However, I am desperate for a cover-up and love the colour, style and price and so I have re-ordered a size 10 and a size 12 for choice of fit and I am hoping that they will arrive in better condition. This one will be returned.
Lovely jacket but poor quality finish
I loved this jacket and it is exactly what I was looking for after a lot of hunting to go with a dress I am wearing for a wedding. However I will be sending it back as the 'rough' appearance of the fabric (almost 'slub' like) made it look like I had got it from a charity shop and second hand. Such a shame as the colour is versatile so I would have worn it a lot even after the wedding, and the cut is great.
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