Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
3rd Time Unlucky!
This was the 3rd pair of these shoes my daughter has had, she firstly had 2 pairs in black, both faulty with the same problem of the metal holding the heel on coming up through the insole, but because she liked them so much despite the problems she went for the navy shoes as the black were sold out in her size.
Unfortunately, exactly the same has happened with this third navy pair and she has at last admitted defeat with the shoes and will be taking back at the weekend.
Surely she cannot be that unlucky to get 3 pairs of faulty shoes, bought from 2 different stores and one pair online.
Shoe looks nice but sadly the heels are very slippery
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