Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
I ordered these boots in a size 8 and even though they say they are a size 8 they are actually a size 7. I compared them with a different pair of boots ordered from Debenhams at the same time, which are a size 8, and the difference in size is incredibly noticeable. Was very disappointed as the boots are very nice and just what I was looking for but the next size up is unavailable.
Just love these boots, really comfy and good fit. Easy to get on, look good with jeans and leggings.
Really comfortable boot. Excellent quality and really good value as i bought them in 25% off sale.
Excellent product and excellent service from ordering to delivery.
These boots were not in stock in my size and the assistant was very helpful and ordered the boots on line for me. The delivery details and invoice were e-mailed to me and we're clearly written and include my tracking number so I could easily track my goods for the expected delivery date. I will use this method of ordering again as found the service from start to finish second to none. Thank you.
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