Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Ankle strap not big enough!
I really liked this shoe and when I popped my foot in it when in the shop it was fine. However, I did not do it up and when I got them home I could not get the ankle strap round my foot. I am a size eight shoe but I don't see my feet as being particularly odd in shape. I think what they have done is fix a size 4 or 5 strap to a size 8 base. With lots and lots of stretching I just managed to fasten but this was because I had no choice as I was at a wedding and my other shoes were killing me. I am now in a situation where I am frustrated that there is this error, I have worn them (albeit in the most uncomfortable way) and I have no receipt. I would like Debenhams to acknowledge their mistake and give me my money back!
ankle strap did not fit around ankle
a lovely style sandal but very disappointing that the ankle strap did not fit around my ankle, there was a huge gap of several inches, and I do not have overly large ankles. the style looked lovely but there is obviously a fault with a strap that is way too short and I cannot see it fitting anybody if this is over all of the size range for this sandal
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