Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Look perfect for a bridesmaid shoe
I ordered 4 pairs of shoes for the bridesmaids to wear at my daughter's wedding. I was very pleased with the colour and they seem quite comfortable. The only reason that I have given an average rating is that one pair of shoes had 4 pearls missing when I opened the parcel. I did exchange that pair at the Debenhams store, but do wonder if the bridesmaids will get through the day without a pearl going missing. I will take the glue with me just in case!
Lovely comfortable shoes at a good price.
These shoes are lovely. I've bought them for my wedding as they are really comfortable and the mid-heel is perfect for all-day wear. The only reason I didn't give them five stars is because one of the beads was missing from the first pair I ordered. I have bought them in turquoise for my bridesmaids.
These shoes are really lovely and a perfect match for my outfit for my son's wedding but WHY are they sold with a ticket attached saying 'matching shoes and bag' when the bag doesn't seem to be available either in store or online?
It's now looking like I will have to return the shoes as without a matching bag they will be useless. HELP Debenhams!