Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Lovely shoe but SMALL!
I really liked the shoes, I found them attractive, not too high and the uppers are nice and flexible. However they were far too small so I went into store to exchange for the next size but they were too big as my heels kept slipping out, so reluctantly had to get a refund.
size too small
The size indicated on shoes was correct, I ordered a size 5, I feel the size was more a size 4, so order the next size up from your normal size
I sent for these for a wedding. I live in New Zealand. When they arrived the shoes had different sizes printed in the sole, size 8 - 41 and 9 -42. The sole of one appears to have had the size scratched over with something sharp to make them match. On top of that the fit was not good. The heels had no shape so my heel just slips out of both shoes. very disappointed with quality and fit. Not the sort of standard I expect from Debenhams I'm afraid.
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