Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Scuffed and marked
Unlike the other reviews my shoes did arrive boxed, however ....unfortunately there was a black mark on the back of one shoe, and the other shoe had what looked like an oil mark on the front and a slight scuff in the material. I have spent an hour trying to make them look decent as returning them and ordering a new pair is a hassle, and they don't stock them in my local store. Very disappointing! On a positive note I do like the style and they seem very comfortable which is what I wanted for my wedding day.
Received these today. They had already been worn when sent to me. The shoe was out of shape and the bottoms were dirty and scuffed. The inside of the shoes were also dirty.
must be a bad batch ?
Ordered these for my wedding, had to order more than one pair. They were marked misshapen & lumps in the heels. I agree with the previous reviewer they should have been boxed as possibly got damaged in transit. To sum up they looked like as though they had been worn for a day already, not to the standard of Debenhams of I'm afraid.
overall stunning,good Value for Money
Ive purchased these shoes, and can honestly say they are even more stunning than the picture it self,
The detail of the diamante give's the shoe the elegant touch and just the sparkle I was looking for with nothing over powering!
The Fit is perfect as if they was made for me, as often a size 5 can b slightly to small but 5.5 can be too big, So perfect all round!.
Im looking forward to wearing them and goes perfect with my bridesmaid dress,
The Only dissapointed I had was the packaging!!!! the shoes was wrapped in tissue paper and not boxed!!! I would of liked the shoes boxed for easy store for when i need them, but Now ive got to worry about where i keep them so they dont loose there shape!
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