Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Designer black panel knee length high boots
The fit around the ankle was dreadful
The boot is a lovely boot but the cut of the material around the ankles was dreadful. Unless you have the thinest of ankles, they will not fit. Boots were returned to store and refund gotten without any arguments which suggests this is an ongoing issue.
I'm not sure that I would have paid full price for these as they aren't leather, however as I bought them when there was a discount I am really pleased with them. They fit well and look fab!!
Lovely quality boots
I'm a size 6 1/2 so always tricky with what size to choose, but I went with the 7 due to the pointier front and they fit perfectly. Lovely proper knee length boots which are smart enough for evening wear also. Very happy, as would expect to have paid a lot more for them
Nice but too loose on the calf
A nice boot with a beautiful front toe shape but unfortunately too loose on the calf!!... therefore had to go back...
Black knee boots
Treated my girlfriend to a pair of these from Debenhams in Chester a month ago and she absolutely loves them.
They are a great fit and are comfortable to wear. She takes a size 6 and says they fit her calf and foot perfectly and have kept her feet warm and dry during the cold and wet weather recently.
Would highly recommend these boots and excellent service as usual in store from Debenhams.
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