Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Total lack of quality control.
On opening the box I was quite shocked to find the boots both stained and scuffed. This appeared to be manufacturing defects and indicated a total lack of quality control from the time they left the manufacturers in India to delivery to customer. This is not what I expect from a company like Debenhams and I am somewhat concerned about the manufacturing conditions. However after returning them to the nearest store my money was promptly refunded.
Beautiful leather boots. Comfortable yet very sylish.
I was really pleased with these boots, they are lovely soft leather and very comfortable to wear. I really like to colour of the boots also. They are quite big made, I am usually a size 6 in boots but the 6 were too big so I got a 5 and they were perfect.
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