Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
lovely shoes but impractical as the back strap drops down when you walk and they slip
Well all I can say in thank goodness for the first persons review - I hve bought these for a wedding in Spain and after reading the first review decided to wear them around the house to see if the straps dropped at the back - and they sure did - after about 6 steps and i spent the next hour pulling them up - such as shame as they are lovely shoes - and it is nothing to do with the wrong size as I have been the same shoe size for about 35 years ! Although the ankle strap is elasticated I have normal size ankles and can get my finger down the gap - hence the slipping - such a shame and will be returning them as they are no good if you cant take 6 steps before the back drops down
Great shoes. Comfortable for first few steps and then the ankle strap slides down until you are wearing flip flops. There is no way of tightening strap, so sadly have to be returned.
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