Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Good quality boots
This is where reviewers' comments are so useful...reviewers advised buyers to get a size bigger. So I did. They fit perfectly and are extremely comfortable.
This product was of great quality
Fantastic service , prompt and arrived in excellent condition. Have since used the service again and it was exactly the same .
Lovely boots but dreadful sizing
Ordered these boots in the sale so the price was great. I' a 3 - 3 1/2 but these were too small and tight - never had that problem before. Shame as I really liked them.
nice but smaller than actual size
i ordered these boot in black, they looked very nice but very small for me (size4) i wasnt happy with that as i really liked them but had to send them back.
Boots came up much smaller than normal international sizing.
I am a size 5 shoe so I ordered a 5 & a 6 boot, but Moreven the size 6 was far too small - more like a size 4. This was disappointing since the overall quality of the boot was good. The colour was rather more yellowy than the description of TAN suggests.
Not true sizing
These boots look very nice, colour good and comfortable insole, however, they are sized about a whole size smaller. I always was a standard UK 4 and mostly shoes nowadays are too big but these boots are too small and would never take a sock so I'm sending for a 5 and hope they'll be better.
Really good fit, very easy to wear to work or at home, good quality and very warm!
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