Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Tan 'Clairday' concealed wedge knee high boots
The Buttons Fall off
Dear customer service,
I ordered the 'clairday' boots twice. The first time, the one of the buttons came off on the side within a week. I was just trying them on in my house for a week to break them in before I wore then outside.
The button was so small it could not be found and it doesn't come with extra buttons so I cannot take it to a shoe repair shop.
I bought the shoes again thinking I perhaps just had one bad one...the same thing happened. One of the buttons on the side came off again. It was very disappointing. Please check the quality with the vendor.
Loved the boot but it was absouletly massive could of got two of my legs in one boot it was so wide. Shame though, did look for a smaller size but they were out of stock so had to send them back
I RECIEVED THESE BOOTS BROKEN
I RECIEVED THESE BOOTS AND THEY WERE BROKEN DIDNT EVEN TAKE THEM OUT THE BOX THE BUTTON WASNT ON ONE FO THE BOOTS SO I RETURNED THEM
They were good fit, good quality, just as advertised, good value in sale, overall good purchase delivered in plenty of time for Christmas.
Great pair of boots
Really like these boots. Nice colour and really comfortable. Quick delivery
stylish comfy boots
I love these boots, they are comfy because they are flat but still look very stylish and they are nice and warm. They are a size 8 they come up quite big but with very thick socks fit ok. It would be great if they came in half sizes. Would recommend them ~ they are lovely quality.
Knee high or over the knee?
I loved the design and colour of these boots but they were a funny length, just half over the knee so they looked odd. I am 5ft 8 so not short or tall but if only they'd been a couple of inches shorter they'd be perfect! I returned them in the end.
Great pair of boots!!
A few reviews on here have said that these boots have a hidden wedge inside. I ordered both colours of these boots and they do not have a hidden wedge. They're completely flat and perfect for tall people like myself. They go perfect with skinny jeans or leggings. They are not too baggy around the leg so are great for people with skinny legs. I would highly recommend these boots. Great style and worth the money. Even better I got them in the sale!