Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Really disappointing, with a weird and poorly functioning buckle
These are supremely comfortable on your sole and just the right height and colour and style I was looking for, but the buckle is really strange. The two straps don't actually attach properly, which led to them pulling apart while I was walking and my foot twisting over, leading to some blisters on top. Nothing major, but with a normal buckle which almost identical Crocs shoes have elsewhere online, it wouldn't have happened. I'm going to have to replace the buckle to get any use out of these.
Buckle broke twice
I bought a pair of these for my honeymoon as they looked so comfy. Before I left I put them on to wear around the house and one of the buckles broke. I brought them back to the store and got a another pair. Unfortunately the same thing happened again whilst on honeymoon. They ended up in the bin. The buckle looks metal but I could see when it broke it was just plastic. It's unfortunate because they were really comfy and went with everything...pity the quality is so poor. Would NOT recommend!!!
These sandals are soooo comfortable and although expensive I would recommend them as your holiday sandals,