Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Faith metallic lace up shoes excellent
I am a 5.5 size shoe so always find it difficult to buy shoes online.I bought a 5 and a 6 Faith shoe as I know what a fantastic returns system is in place with Debenhams ..The shoe is a smart lace up comfortable leather and the size 6 fitted perfectly ..so I now know Im a size 6 in Faith Shoes..The 5's were returned and a refund was very swift.I love shopping with Debenhams .The customer service is excellent always.
These shoes are a lovely fit and really comfortable I love the colour
And I got them in the sale even better. Defiantly worth it love love love them
Great pair of shoes!
These shoes were a fantastic buy in the sale, I actually bought two pairs, one for my daughter and one for me. This style of shoe will go with anything and the colour is very subtle and isn't too garish for the older customer, like me! Soft leather and so far they are quite comfortable to wear without socks or tights.
I would say these shoes come up a little small, I am a size 5.5/6 and the size 6 is just right, my daughter is a size 4.5 but the size 5 fit her quite snugly.
Been looking for some flat shoes, preferably lace ups as I find them a better fit. Saw these in the sale and couldn't believe the price...so sent for them. They arrived in a couple of days even though I had paid for standard delivery which is usually within 5 days. The shoes fit perfectly, I wore them they day they arrived and didn't take them off until bedtime! They look good and I can wear them with any colour outfit. Well done Debenhams.
Nice shoe thou....
I bought this shoe and really loved it unfortunately I had to return it because the stitch on the left sole was a bit loose and I also noticed that the skin was peeling. I was not happy to return this product especially as there was no other size 7 left online for an exchange.
Very very narrow fit
I had to return this shoe as I couldn't even get me foot into it. It is just a very narrow fit. I don't normally have this problem so I know it's not my feet!
I bought this shoe but on receipt , I noticed the lower end of the left shoe was not properly sown. I wanted to risk it and keep the shoe but then noticed the top coating was peeling, unfortunately I had to return it! I would have asked for an exchange if size 7 was still available.
Very stylish, neat leather lace ups
I am delighted with these shoes, well-fitting in size 5 (though I sometimes take a size 4 and a half). The metallic colour is very attractive, not garish, and looks nice with a surprisingly wide range of colours as well as black and neutrals.