Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Could not wear my size
Read the reviews - I ordered my normal size 6 and a size 7 as they were in the sale too. Unfortunately the 7 were out of stock and the 6 were far too small. Such a shame Faith couldn't get the size right as they are beautiful shoes.
I am usually a size 6 but luckily I was in the shop and tried them on. I would recommend a size up. I had to buy a 7. Beautiful and stylish and the heels makes it sturdy and comfortable to walk in.
toes really tight and had to go up a size but otherwise perfect
Bought these shoes to wear to my graduation ball and loved them!! Loved the big chunky heel, gave a nice edge to my dress on the night out. I am usually, pretty much always, a size 6. However, when I received these and tried them on they were far too tight - to the point it was painful to stand. Opted for the size 7 instead and the fit much better!! Could possibly get away with putting a heel grip in but I didn't and had no bother the whole night - up dancing the whole night, even to Ceilidh music!!
Would definitely recommend these shoes, great value for money - esp when you buy them on sale :p
A size too small
Love the shoe, lovely design, great low cut around the top of the toes, solid heel. But the size is way too small. I have other Faith shoes and this hasn't been a problem before. Having to send them back which is hugely annoying because they don't have the next size up. Not my fault they've made them too small. I'll be asking for a refund on the delivery charges too.
Hmmm a disappointment I'm afraid
Lovely looking shoes but they are awfully uncomfortable. I am glad I got them in the sale rather than full price otherwise I would have been even more disappointed. I wore them for a few hours and hated them instantly. I'm afraid I'm not looking forward to wearing them again and I'm always in high heels. My cheap New Look shoes are more comfortable.
Lovely looking shoes a pain to walk in, close up they look rather cheap material, far away they are all good. Out of 5 I would give them a 2 purely on aesthetics nothing else.
I nearly didn't buy these because of the one review, however I went into store and found them. They are fabulous. Because of the block heel they are sturdy fit perfectly and are very easy to walk in.
These shoes look amazing if only I could stand still and not have to walk. The walking is the problem. These are without a doubt the most uncomfortable shoes I have ever worn. Sorry debenhams but I had to return them. Shame.