Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Heels fell off - twice
I bought these boots after a long search for a pair I liked. They were very comfortable and the style was great. Unfortunately, less than a month after I bought them the heels (which are made from a wooden type material) split and fell off. I returned them and was assured it was a one-off from a faulty batch. I exchanged them for a new pair, but 6 weeks later the exact same thing happened with the second pair.
The boots were only worn for work and to walk the short distance to and from my car, so they were not subjected to any 'unusual' wear. They look great, but unfortunately were let down by a major design flaw.
Great fit, excellent quality and lovely shade of tan. These were just what I was looking for. Bought these in the New Year sale and got an amazing bargain!
Purchased these in Black late last year and wore them continuously, so when I saw them in Tan in my size, I grabbed them... I do think they are a wee bit on the small size, I'm a size 8 (42) in most department stores but with Faith I needed a size 9.
Absolutely love them!
Really nice and stylish
I love these boots though it did take a day or two to break into them.they are comfortable to wear everyday and i got many compliments because they look and fit fabulous.
Stylish, but too narrow for me
I really loved this boot,ordered my usual size 6, they were a great colour and style, but unfortunately I had to return them as they were very narrow in the foot for me. Such a shame! Better for someone with narrow feet.
Loved the style, so excited when they arrived...but disappointed with the fit..
I don't have very slim calves, yet they looked too baggy and the leather is so soft .. It doesn't help.. Would be great fir someone with bigger calves or between sizes..I also felt that they were bigger in size as well
I have ordered 2 pairs now and both of them had black marks on them. One of them was a pair I did try on in store. I already have the black pair and they are great.
These boots are fantastic...
Great quality boot, no breaking them inâ¦ I have worn them nearly everyday since buying them.. and I have many boots..
I am in love with these boots the tan colour is perfect, the heel is great and they are really comfortable.
Also the leather is really thick and is grey for this winter season..