Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
I bought these shoes for the summer. They look amazing on and the heel height is just right! The quality is pretty good and I love the plain, smart style! Thank you Debenhams!
I bought these shoes for a wedding and I had to return them several times because of flaws like black marks on the heel, white paint on the sides of the soles, and glue marks at the toes of the shoes. I am a size 5 but the shoe stick inside them unfortunately stretches the shoes, meaning my feet kept slipping out of them, so heel grips are necessary to put in these shoes. Debenhams have been really helpful in sending replacements and offering me a good discount in recognition of the fact that I was inconvenienced and remained patient with the situation.
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