Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Lovely and warm
Overall pleased with the coat, however one of the loops for the toggles came undone after ONLY 1 month. Debenhams did not have a replacement in my size, so I was offered a full refund. As I liked the coat so much and with no chance of a replacement they gave me a substantial discount which will more than cover the repair.
Well done Debenhams for customer service!
Good for warmth
I bought this coat with winter in mind, as I have to travel a lot on public transport. I wanted a duffle coat which was a longer length to keep out those draughts. This coat seemed ideal, although I had to return the 1st one as it was too small for size.
The next one (a size larger than I normally take) fitted, great, the only thing I am not happy with it the extremely large hood!! It does not stay up, far too large and falls across the face...............
So I have ended up taking the hood off, and enjoying the warm coat immensely. So now I have a coat, not a dufflecoat................it has no hood!
Warm and smart
The coat has great style and is very warm. I especially like the fact it has a zip as well as toggles and stretchy cuffs in the sleeves.
Slightly on the small side but a good quality product -
the pockets of which are buttoned - which stops
them sagging and keeps items secured - I spent
some time trying to get a duffle coat that was
fairly smart and a bit detailed and this really fits
the bill. Very happy with this purchase.
A young design on a duffle coat
An attractive jacket suited to younger people with a good twist on the average duffle coat.
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