Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
A nice piece of jewellery
I purchased the Pilgrim necklace on an on-line promotion. The price was excellent at the time. My only misgiving is that I imagined that the necklace was far bigger in size than it actually turned out when I collected it. I still would have purchased it as a gift but will have to re-assess buying necklaces on-line in future.