Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Pretty but poor quality
I ordered this pair of earrings to replace an identical pair I'd bought where one of the stones had fallen out on their first outing. This pair arrived with a stone already missing. The shop assistant I returned them too was not surprised and seemed to think that this was normal! It's shame because they're a lovely style.
Subscribe to our newsletter for the latest offers and promotions.