Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
stone already loose in the bag
Fortunately I opened the goods in store. It was obvious that a stone had already fallen out because it was loose in the bag. I immediately asked for a refund which was given instantly. Naturally I also returned the matching items.
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