Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
I am very happy with the bracelet but I had to ask 6 members of staff before I was directed to correct department to pick bracelet up. Three sent me to wrong place two did not know where and one of the two looked like she could not have cared less. Apart from that I am happy to have bought my bracelet on line.
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