Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Misleading size information
The size ordered and apparently supplied was xxl. The on line size guide showed this to be a chest size of 50. A label inside the garment also indicated xxl but the actual garment was very much smaller than this. This happened twice; a replacement garment having the same problem.
Unfortunately the item was too small and I had to return it otherwise it looked a quality jacket
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